- These terms and conditions form the contract between us and govern the relationship between us and the customer
- You agree to pay us a fee to collect your commercial waste. The cost is a one-off annual fee with a minimum order of 60 sacks. Upon the council receiving payment, you will be issued with a 12-month contract.
- Each annual sack service contract entitles you to one collection per week for up to 12 months or when you have used up the sacks purchased (whichever comes first). There are no concessions or refunds given.
- You may cancel your contract at any time during the 12-month collection period. However, there will be no refunds or part refunds for the cancellation of the service part way through the collection period.
- The annual sack service contract is only valid for the property of which it was originally purchased and is non-transferable. We cannot offer a refund if you move within or outside of the county or to a property where you no longer require a commercial waste sack service.
- Sacks should be presented at the kerbside or your collection point by 6am on the day of collection, unless alternative arrangements have been made. Please check your contract online. Any changes due to bank holidays will be published on the our commercial waste page.
- At times, the council may need to make changes to a collection point. We will let you know in advance if you are affected.
- Missed collections should be reported to the council within 48 hours via your online account.
- Should collections be missed due to circumstances beyond the council’s control, every effort will be made to re-schedule the collection. No refunds or part refunds will be issued for missed collections.
- The council reserves the right to alter collections if required. During periods of severe weather, the council reserves the right to suspend collections. Notice of this will be posted on our website. No refunds or part refunds will be given in these circumstances.
- The council reserves the right to vary the charge and service at any time. If your collection day changes, you will receive prior notification of this.
- All waste must be contained within the sacks provided by the council for your locality. Any waste not contained in a sack provided by the council will not be collected. You can order more sacks online (payment for an additional contract will be required).
- All queries regarding your contract should be logged via your online account, unless otherwise stated. Telephone customer contact will remain an option for customers who require a reasonable adjustment to access our services, for example, due to a disability / health condition or lack of internet access via our Customer Contact Centre. Please have your contract number to hand.
- The council can withdraw the service if a risk assessment shows it may cause an unacceptable risk to our collection crews or vehicles and an alternative collection point cannot be agreed upon.
- The council reserves the right not to empty or collect any sack that, in its reasonable opinion, poses a health and safety risk to the collection operatives or is overflowing or overweight. A notice will be placed on the sack by the crew to identify it as being overweight when they are not able to move the sack. If the sack is too full or overweight, it is your responsibility to remove items before the next collection. If you fail to do so, the council may cancel your contract without refund.
- Any recycling sacks supplied by us are strictly for mixed recycling, including glass bottles, paper, card, cardboard, cans and plastic bottles only. All such materials must be clean and empty. We will not empty recycling sacks contaminated with other waste. If the container is found to be contaminated it is your responsibility to remove the contamination prior to collection.
- Sacks should not contain any sharp objects, liquids, untreated meat or quantities of fish/shellfish, hazardous or clinical waste. Any sack which contains prohibited materials will not be collected.
- Sacks should not exceed 15kg in weight, any that do will not be collected and no refunds given.
- Commercial waste must be stored securely at your premises. You are responsible for ensuring that no nuisance is caused to North Yorkshire Council or any third parties.
- You agree that you have a duty of care under the Environmental Protection Act 1990 to take all reasonable steps to ensure waste is managed in an authorised manner and you will comply with all your legal obligations including those in respect of the Waste Transfer Note. You are legally required to keep the Waste Transfer note issued to you for a minimum of two years. An authorised officer may demand to see any Waste Transfer notes held by you and take copies thereof.
- You are wholly responsible for the safety of all persons, (including the employees and agents of North Yorkshire Council), entering your premises. You must ensure the existence of a safe working environment at your premises at all times. Any act by you which puts the safety of any of our employees or agents at risk, may result in the suspension or termination of this agreement.
- Vehicles may be fitted with CCTV cameras for the health and safety of employees and members of the public. These will be used when investigating any complaints or incidents relating to the collection service.
- The council reserves the right to refuse an application for a 12 month annual sack service contract or vary the terms and conditions, for example, reduce the frequency of collections due to your location.
- These terms and conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the law of England and Wales.
- The council reserves the right to end these terms and conditions at any time for whatever reason.
GDPR and the Data Protection Act 2018
We will process your personal information in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We may use your personal information in a number of ways, but only for the purposes for which it was given, for example to provide you with the information or services requested or to administer and protect public funds.
We may share your information with, and obtain information about you from, other departments of the council or other organisations where it is lawful to do so, for example to check the accuracy of information or to prevent or detect crime. For further information on how we collect, use, share, secure and retain your personal information, and your legal rights, please see our privacy notice.
Our data protection officer can be contacted at:
Data Protection Officer,
Veritau Ltd,
Racecourse Lane,
Northallerton,
DL7 8AL
telephone: 01904552848
email: infogov@northyorks.gov.uk