Retreatments
Sometimes, treatments need to be reapplied to fully get rid of a pest, and new pests sometimes take over the space left empty by the eradicated pest.
Our officers will decide whether the return of a pest is the same one requiring retreatment, which is free. If it is a new pest infestation needing a new treatment, this will have to be paid for.
Pest control contracts
Contracts are available to both businesses and domestic customers who have regular pest problems. Please contact us to speak to a pest control officer about your requirements.
Report a rodent sighting
If you spot a rodent on your own or somebody else's property, contact us. We can investigate the source of the rodent problem and may be able to help.
We have the power to make sure that people deal with rodents, such as rats and mice, in or on their property.
Please provide details of where and when you saw the rodent.
Other animal nuisances
These include:
- dead animals – large mammals (bigger than cats) will be removed from public land and streets
- bird flu – if you find five or more dead wild birds in the same place, read the Government’s advice on the GOV.UK website and call the DEFRA helpline on 0345 933 5577
- dog fouling – this is a health risk and we respond to reports from the public
- stray dogs – we collect the dog and return it to its owner; kennel fees will be charged
Animal or pest complaint
If you have an animal or pest complaint please contact us using our online environmental protection enquiries and issues form.