Website and telephone payments Sunday 19 May
Our website and telephone payment systems are unavailable between 9am and 2pm on Sunday 19 May. You will not be able to pay for any council services on our website or over the phone during this time.
If you are having problems in your current accommodation and are at risk of becoming homeless, we can help.
We can provide you with advice. Where possible, we want to prevent homelessness and we will work with you to try to help you stay in your home. If that is not possible, we will help you find suitable alternative housing.
We provide general housing advice to both tenants and landlords in private and public sector housing.
Some of the things we can help you with are:
You are classed as homeless if you:
We have a legal duty to support you if you are threatened with homelessness and likely to become homeless within 56 days.
Where possible we will take reasonable steps to help you stay in your home. This could be helping you to sort any rent arrears, mediating with your family if they have asked you to leave or working with your landlord to try to resolve any other issues.
If we cannot keep you in your current home, we will help you look for somewhere else to live. You will be given a personal housing plan which lists actions for you to take to help resolve your situation.