Website and telephone payments Sunday 19 May
Our website and telephone payment systems are unavailable between 9am and 2pm on Sunday 19 May. You will not be able to pay for any council services on our website or over the phone during this time.
You can contact us by email, phone or post to make a general enquiry or to submit a compliment, comment or complaint.
If you are contacting us about something that is causing an immediate danger to someone's safety, it is classed as an emergency.
You should contact us by telephone to report an emergency on 0300 131 2 131, rather than using our online form.
Our opening hours are Monday and Tuesday 9am to 5pm; Wednesday 9.30am to 5pm; Thursday 9am to 5pm and Friday 9am to 4.30pm.
We offer the following emergency services outside of normal office hours which you can use by calling us on 0300 131 2 131.
For urgent social care issues that cannot wait until the next working day and the situation requires an emergency response you can contact our emergency duty team. We provide a contact point for advice and, where necessary, immediate service to individuals and families who are experiencing crisis in their lives.
This may include, but is not limited to:
If you find yourself homeless tonight or you are concerned about a rough sleeper you can contact a housing officer in your area.
The registrars out of hours service is available for the following purposes:
Our Trading Standards out of hours service is available to report an illegal importation of animals. If you suspect an animal has a notifiable disease please contact the Animal and Plant Health Agency on 03000 200 301.
To report a highway emergency please contact 101 and speak to North Yorkshire Police. Highway emergencies include:
You can report a non-emergency highway issue on our potholes and road condition issues page.