Website and telephone payments Sunday 19 May
Our website and telephone payment systems are unavailable between 9am and 2pm on Sunday 19 May. You will not be able to pay for any council services on our website or over the phone during this time.
This privacy notice is designed to help you understand how and why North Yorkshire Council processes your personal data. This notice should be read in conjunction with our corporate privacy notice.
North Yorkshire Council is a ‘data controller’ as defined by Article 4(7) of the UK General Data Protection Regulation (UK GDPR). The council is legally required to operate a complaints process, this notice informs you of how and why your personal data is processed as part of this.
The council has appointed Veritau to be its data protection officer. Their contact details are:
Information Governance Office
Veritau
West Offices
Station Rise
York
North Yorkshire
YO1 6GA
Email: infogov@northyorks.gov.uk
Tel: 01904 552848
If you make a complaint to the Council, or if you are a direct or indirect party to a complaint, we will collect and use your personal data in order to investigate a complaint. This may include, but is not limited to:
We collect and process your personal information in order to handle complaints made to the council.
Much of the information we process will be obtained directly from your complaint or from a complaint made by another individual. However, we may need to collect data about you from, but not necessarily limited to, the following organisations:
We may also receive your information via a councillor and/or member of parliament (MP) if you have nominated one to make your complaint on your behalf.
Within the council we will disclose any relevant information to any officer that requires the information in order to complete the investigation, to administer the complaint, or to receive advice about how to handle a complaint.
The following organisations may also receive your information if required by law:
Data held |
Retention period |
---|---|
Standard complaint |
Six years upon closure |
In some cases information gathered as part of a complaint investigation will need to be kept for longer than six years in accordance with various legislation. For example any complaints in relation to Looked After Children will be kept for 70 Years from closure of the file. |
North Yorkshire Council relies on the following lawful basis to process your personal data:
For more information about how we use your data, including your privacy rights and the complaints process, please see our corporate privacy notice.