Website and telephone payments Sunday 19 May
Our website and telephone payment systems are unavailable between 9am and 2pm on Sunday 19 May. You will not be able to pay for any council services on our website or over the phone during this time.
This privacy notice is designed to help you understand how and why North Yorkshire Council processes your personal data. This notice should be read in conjunction with our corporate privacy notice.
North Yorkshire Council is a ‘data controller’ as defined by Article 4(7) of the UK General Data Protection Regulation (UK GDPR). Customer services deal with the enquiries and complaints submitted to the council to enable the provision of services to residents. We ensure that residents receive council services to which they are entitled. We offer support via telephone, email and face to face.
Customer services provide support with a wide range of key services offered by the council.
The council has appointed Veritau to be its data protection officer. Their contact details are:
Information Governance Office
Veritau
West Offices
Station Rise
York
North Yorkshire
YO1 6GA
Email: infogov@northyorks.gov.uk
Tel: 01904 552848
The Customer Services team will collect the following categories of personal information:
We may also collect the following categories of special category information:
We will collect your personal data for the following purposes:
We obtain your information directly from yourself (or a nominated representative) via the following methods:
We may share your data with the relevant service(s) within the council to enable the provision of services to you and to resolve any issues or concerns you are experiencing.
Data held |
Retention period |
---|---|
Customer enquires |
6 years |
Customer service call recordings |
13 months |
Building visitor records |
6 months |
North Yorkshire Council relies on the following lawful basis to process your personal data:
When processing special category data, the council will rely on the following lawful basis:
UK GDPR Article 9(2)(g) – The processing of your special category data is necessary for reasons of substantial public interest (with a basis in law), meeting Schedule 1, Part 2 of the Data Protection Act 2018 as below:
For more information about how we use your data, including your privacy rights and the complaints process, please see our corporate privacy notice.