Website and telephone payments Sunday 19 May
Our website and telephone payment systems are unavailable between 9am and 2pm on Sunday 19 May. You will not be able to pay for any council services on our website or over the phone during this time.
This Privacy Notice is designed to help you understand how and why our Highways department process your personal data. This notice should be read in conjunction with our corporate privacy notice.
North Yorkshire Council is a ‘Data Controller’ as defined by Article 4(7) of the UK General Data Protection Regulation (UK GDPR).
This general privacy notice is to help residents and service users in and around North Yorkshire become more aware of what information is collected and processed about them to assist our Highways Service.
In addition to this privacy notice there are service specific notices on our corporate privacy notice page that focus on the details in other areas.
We have appointed Veritau Ltd to be our data protection officer. Their contact details are:
Information Governance Office
Veritau
West Offices
Station Rise
York
North Yorkshire
YO1 6GA
Email: infogov@northyorks.gov.uk
Tel: 01904 552848
When contacting Highways you will be asked to provide all or some of the following that will be collected, stored and processed:
In most cases any information we hold on you will have been provided directly by yourself. This is usually via an enquiry that you have logged with us or from you in a survey or similar. We may also receive your personal data from third parties, for example in letters from MPs, Councillors or Town/Parish Councils where you have asked an official person or organisations to act on your behalf.
Your Information will be used for some or all of the following purposes:
We collect your information for the application for the following purposes:
If you do not provide your personal information we may be unable to:
Your data will be held within our secure network. Access to your information will be restricted to authorised members of staff who are required to process it for the purposes outlined in this privacy notice.
In order to deliver services to you it may be necessary for us to share elements of your personal data with the following organisations/partners:
Data held | Retention period |
---|---|
Customer details and records relating to enquiries and complaints primarily in relation to Major Projects, Commercial Services, Highway Operations (Area Offices and Electrical Engineering), Network Strategy (Traffic engineering, Transport Planning, Transport & Development, Flood Risk Management and Highway Asset Management), Bridges and Design Services, Development and Outreach. | One year from satisfactory conclusion of your query or resolution of your complaint. |
Customer details and records relating to other Highways service and related enquiries (more detailed information is available on the service specific privacy notices) | The data we hold about you is only kept for as long as is necessary for us to carry out our obligations with regard to the Highways Service. All data is retained in line with the our Record Retention and Destruction Schedule (RRDS) |
Where you have supplied us with and we have recorded personal details as part of Highways service or an enquiry the processing will be based upon the Public Task and Legal Obligation lawful bases.
We also rely upon the following laws to process your personal data:
We may also rely on our legitimate interest to pass information to insurance companies and loss adjusters to recover costs of damage to the highway asset.
For more information about how we use your data, including your privacy rights and the complaints process, please see our corporate privacy notice.