Website and telephone payments Sunday 19 May
Our website and telephone payment systems are unavailable between 9am and 2pm on Sunday 19 May. You will not be able to pay for any council services on our website or over the phone during this time.
This privacy notice is designed to help you understand how and why the quality and monitoring team processes your personal data. This notice should be read in conjunction with our corporate privacy notice.
North Yorkshire Council is a ‘data controller’ as defined by Article 4(7) of the UK General Data Protection Regulation (UK GDPR). The teams dealing with brokerage, contracting, quality assurance, contract compliance and quality improvement collect and process data in order to facilitate this activity.
The functions undertaken by the quality and monitoring team are:
Sourcing placements and packages of care for people with care and support needs. Producing and issuing contracts for individual placements and packages of care and support
Contract management and monitoring of larger contracts for services provided for multiple people
Ensuring services commissioned by ourselves are of a suitable standard and meet contractual requirements, making improvements, where required.
Dealing with situations where contract standards have not been met and where contractual breaches have occurred.
Working with providers to secure improvement in services so that they can continue to deliver care and support to people and continue to trade.
We have appointed Veritau Ltd to be our data protection officer.
Their contact details are:
Information Governance Office
Veritau
West Offices
Station Rise
York
North Yorkshire
YO1 6GA
Email: infogov@northyorks.gov.uk
Tel: 01904 552848
The quality and monitoring team collects personal data including, but not necessarily limited to:
The team also collects the following special category data:
Without your data we would not be able to contract for care & support and ensure services delivered meet contractual requirements and of appropriate quality.
In order to deliver effective and high quality services the Quality and Monitoring Team routinely shares data with:
If you are receiving support from adult social care then the NHS may share your NHS number with us. This is so that the NHS and adult social care are using the same number to identify you whilst providing your care. By using the same number we are able to work together to improve your care and support.
Data held |
Retention period |
---|---|
Records relating to the creation and management of contracts |
7, 10 or 12 years dependent on the nature of the contract |
Records relating to market shaping and market development activity |
Retain from year records created for 6 years. |
With regard to personal data:
With regard to special category data:
For more information about how we use your data, including your privacy rights and the complaints process, please see our corporate privacy notice.