The government has announced new funding to support people experiencing financial crisis - the Crisis and Resilience Fund.
The Crisis and Resilience Fund replaces the Household Support Fund. It is a different scheme that supports low-income households facing unexpected financial shocks and gives help building financial resilience.
Find out about the Household Support Fund and other financial help available in North Yorkshire.
Image
About the Household Support Fund
The Household Support Fund was set up by the government to help people who are struggling with the increase in living costs and feeling the financial pressure of paying their bills. Since 1 April 2026, it has been replaced by the Crisis and Resilience Fund.
For the seventh phase, the eligibility criteria for the direct award was updated based on guidance from the Department for Work and Pensions so that we could help people across North Yorkshire who are in need. Because the guidance changed, you might have received a payment as part of a previous phase of the Household Support Fund and not this time.
People who were eligible for the direct award in this seventh phase could claim a Household Support Fund e-voucher payment of £190 to pay for food and other essentials.
Letters were sent out to anyone getting a weekly discount of 75% or more on their council tax bill through the means-tested Council Tax Reduction Scheme as of 1 September 2025. The deadline to claim was 12 November 2025. The fund has also been used to supplement other schemes that help residents with their household costs.
Frequently asked questions
Eligibility for a Household Support Fund e-voucher payment
How did you decide who got a payment?
For this seventh phase of the Household Support Fund, the eligibility criteria was updated based on guidance from the Department for Work and Pensions. Because the guidance changed, you might have received a payment as part of a previous phase of the Household Support Fund and not this time. For example, if you were not getting a weekly discount of 75% or more to help pay your council tax bill through the means-tested Council Tax Reduction Scheme as of 1 September 2025 you were not eligible.
What was the cut off date for claiming the Household Support Fund e-vouchers?
The cut off to claim the e-voucher was 12 November 2025 when the latest phase of the Household Support Fund direct payment scheme ended. We cannot process any payments now that this deadline has passed.
How did you get my information to send me a letter about claiming the Household Support Fund e-vouchers?
We worked alongside colleagues in our welfare and benefits team to identify people who matched the eligibility criteria. The Department for Work and Pensions have given us discretion to use existing benefits data to make sure that the funding goes to people who qualify. For more information on how we process your personal data, go to privacy notices.
Using your Household Support Fund e-vouchers
What is an e-voucher?
An e-voucher can be used in a store or when shopping online with some supermarkets. Some people prefer to use a printed version, but an e-voucher can be sent on email to use on a smartphone. When you use your voucher, nobody in the supermarket will know that you are eligible for the Household Support Fund. It will just be like any other voucher gift card. E-vouchers are sometimes known as a virtual gift card. You can find more information about the terms and conditions of each of the supermarkets involved on the voucher provider website.
What can I buy with my e-voucher?
You can use your e-vouchers to pay for food and other essentials. Vouchers cannot be used to pay for fuel, scratch cards/lottery tickets, tobacco products or pre-paid gift cards. Each supermarket has different exemptions, you can find more information about the terms and conditions of each of the supermarkets involved on the voucher provider website.
Who can use my e-voucher?
The e-voucher should be used by the person named in the Household Support Fund letter.
Do I have to spend the e-voucher all in one go?
You do not need to spend your e-voucher all in one go. Each supermarket involved in the scheme will have different terms and conditions for using their e-vouchers. You can find more information about the terms and conditions of each of the supermarkets involved on the voucher provider website.
Can I check how much I have left on my e-voucher?
You can check your balance online and over the phone, depending on which supermarket you selected for your e-vouchers. You can find more information about the terms and conditions of each of the supermarkets involved on the voucher provider website.
What should I do if my e-voucher does not work?
If your e-voucher does not work you can call the voucher provider, Hawk Select, on 0800 5872294 seven days a week. Find other ways to contact Hawk Select, including email. If you do need to get in touch with Hawk Select, someone from their customer service team will get back to you within 24 hours.
What happens if I lose my printed voucher?
Please look after your voucher in the same way you would money. If you do lose your printed voucher and you redeemed it using your own email address, you will be able to get your original voucher from your inbox.
If you got help to redeem your voucher from a library or council office, please get in touch with us by filling in a contact form.
Other support available
What if I am not eligible for the Household Support Fund?
The remainder of the money not being used for direct award e-voucher payments has been distributed among other funding pots in the county.
You will find more information about support schemes and organisations which may be able to help on our cost of living support page.
This includes information about emergency support with everyday living costs, benefits, Pension Credit, energy bills, food and managing debt. The page also has information about schemes to help families, free adult learning courses and local community-based support including Warm Welcome spaces. You can get in touch with us about cost of living support by filling in a contact form.
