Website and telephone payments Sunday 19 May
Our website and telephone payment systems are unavailable between 9am and 2pm on Sunday 19 May. You will not be able to pay for any council services on our website or over the phone during this time.
You may apply for up to two awards of emergency food and/or utility credit in any twelve month period. For other items provided under the und, a maximum entitlement of two items (maximum of one white good) may be awarded in the same twelve month period.
Awards for food, utility and clothing are based on the applicant’s circumstances and need.
Food vouchers are provided in digital form to allow for in-store or online shopping, in the event that an applicant is unable to access one of these stores. Please note that there may be a charge for shopping delivery. Cash can only be awarded in exceptional circumstances.
The fund can consider requests for other items not listed however, the case must be made for these items in the application form and there is no guarantee that they will be awarded.
Applications are made through authorised agencies that will provide support to those who are eligible and are identified as vulnerable.
View a list of the authorised agents.
At this time we are not taking applications for any new authorised agents to be added to the list above. This does not affect you making an application to the fund.
If you are wanting to apply for food and/or utility support, and it’s your first time applying or you are applying for the temporary additional award described at the top of this page, you can contact the fund’s administrator, Family Fund Business Services, to apply on 01904 550030.