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Trading standards

Our trading standards service provides advice for businesses and is responsible for enforcing laws covering the safety, descriptions and pricing of products and services. Our aim is "safeguarding consumers, supporting legitimate trade".

Consumer advice is available by calling 03454 04 05 06.  

This includes making complaints about a trader, product, or to report a scam. This service is provided on our behalf by the Citizens Advice service and they will pass details of enforcement issues to us. You can also contact them for advice on the new Consumer Rights Act 2015 effective from 1 October, which amended consumers' statutory rights.

pdf icon You can view our enforcement policy here [41kb]. To keep up with the latest information and advice from trading standards, you can follow us on facebook and twitter.

This page was last updated on 29 September 2015