Compliments, comments and suggestions
All feedback we receive is welcome and useful and helps us to improve our services.
We value our staff and it is important that they know when they are doing a good job or have exceeded expectations in delivering a service. We can use compliments to help us identify what our customers value and highlight good practice. We can build on our success and continue to provide exceptional levels of service.
We will record details and inform the individual employee and their manager to thank them for their efforts.
Comments and suggestions
Comments and suggestions can help us improve our services and when received we will record details and pass on to the relevant service for consideration.