Terms and conditions
These terms and conditions ("online terms") apply to all purchases of goods and services from, and all registrations, requests or applications to North Yorkshire County Council ("the Council"), made by you on this website.
By requesting services, registering applications and purchasing any products or services from the Council, you agree to be bound by the website terms and these online terms.
While every effort has been taken in the compilation of this information, the Council will not be held responsible for any loss, damage or inconvenience caused as a result of any inaccuracy or error within these pages. The Council is not responsible for the content of third party websites.
Furthermore, the Council accept no responsibility for, and makes no guarantees that, functions contained at this site will not be interrupted or error free.
Changes to our site
The Council may update its website from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
You agree to indemnify the Council against all claims, damages and expenses arising out of any breach of these online terms, and any other liability arising out of your use of this website.
The Council needs to collect and hold information about you, in order to:
- Deliver public services;
- Confirm your identity to provide some services;
- Contact you by post, email or telephone;
- Understand your needs to provide and improve the services that you request;
- Understand what we can do for you and inform you of other relevant services and benefits;
- Obtain your opinion about our services;
- Ensure your customer record is accurate across services;
- Help us to build up a picture of how we are performing at delivering services to you and what services the people of North Yorkshire need;
- Prevent and detect fraud and corruption in the use of public funds; and
- Make sure we meet our statutory obligations including those related to diversity and equalities.
The information you provide to the Council must be truthful, accurate and complete. We may not be able to provide you with a product or service unless we have obtained all of the necessary information in order to facilitate your request.
The Council will treat all personal details provided by you confidentially in accordance with the Data Protection Act 1998. Some of the services may require your data to be shared with third parties and will only be used for the sole purpose of the delivery of the service. This may include, for example, services commissioned through a community or voluntary group, or delivered on our behalf by a contractor.
The Council's policy is to respect and protect the privacy of anyone who visits our website Where we ask you for personal information via an online form or your account, this information will only be used for the purposes specified, will be held in a secure manner and will not be kept for longer than necessary.
If the Council is requested by any regulatory or government authority to release your details in connection with any investigation into suspected illegal activities, we are authorised to do so.
Cookies and logging of IP addresses are used to enable us to monitor site traffic and repeat visitor statistics. These statistics do not include information that can be used to identify any individual. Such information is anonymous and held on a temporary basis.
These online terms shall be governed and construed in accordance with the law of England and Wales and shall submit to the exclusive jurisdiction of the Courts of England and Wales.
The information you are providing will be used to allow us to administer and improve the services we provide to you. This will include understanding your needs to best deliver and improve the services that you request, understand what we can do for you and inform you of other relevant services and benefits, and to help us build up a picture of how we are performing at delivering services to you.
If you wish to see the information the Council holds about you, or have any questions about how the Council handles your personal information, you can contact the Council's information governance team at firstname.lastname@example.org.
The Council is subject to the requirements of the Freedom of Information Act 2000 and the Environmental Information Regulations 2004.
In order to verify the validity of the information you provide and the accuracy of the Council's records the Council may compare the information provided on this website with information held by other departments within the Council.
This is necessary to improve customer records in order to make our record keeping more efficient and be able to provide relevant services more quickly across the County.
This will not contain extensive details of the services you have received. However, this will also act as an index to other Council systems, and be able to feed information into them, e.g. so you can tell us once of changes to your address and contact information.
The Council may also use the information you provide to allow the statistical analysis of data so we can plan and support the provision of services and also for data matching purposes, as explained below.
Data matching involves comparing computer records held by one service or organisation against other computer records held by the same or another body. This is usually personal information.
The Council is under a duty to protect the public funds it administers. The Council may therefore use the information you have provided to the Council for preventing and detecting fraud. It may do this by sharing the information you have provided with other departments in the Council and also with other bodies responsible for administering or auditing public funds.
Computerised data matching allows potentially fraudulent claims and payments to be identified. Where a match is found it indicates that there is an inconsistency which requires further investigation. No assumption can be made as to whether there is fraud, error or other explanation until an investigation is carried out.
Data matching will be carried out in accordance with the principles of the Data Matching Code of Practice for the National Fraud Initiative.
Copyright of the content (consisting of design, text, graphics, images, source code and other materials) of our website remains at all times the copyright of North Yorkshire County Council or with associated third parties.
We grant permission to electronically copy, and print to hard copy, information from this website only for private or educational use.
If information from this website is used for educational purposes, then an acknowledgement of North Yorkshire County Council as the owner must accompany the material.
Materials from this site cannot be re-published or distributed in any format without our written permission.
We provide the Ordnance Survey mapping under licence from the Ordnance Survey on behalf of the Controller of Her Majesty's Stationery Office Crown Copyright. Unauthorised reproduction infringes Crown Copyright and may lead to prosecution or civil proceedings. North Yorkshire County Council, Licence Number 100017946, 2010.
Mapping terms and conditions
Our online maps are provided for information purposes only. Every attempt has been made to present up to date and accurate information.
Please note that the distances given are straight line measurements. They are indicative only and should not be used as a basis for making decisions on school admissions. For these purposes we measure the nearest route that a child can walk with reasonable safety, accompanied as necessary. We usually make the measurements using an electronic mapping system.
The details of the road network are supplied for information purposes only; it should not be relied upon for determining legal status.
The details of the public right of way network are for information only; it is not an extract of the definitive map and should not be relied on for determining the position or alignment of any public right of way.