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What does a needs assessment entail?

In an assessment, we will take details of the difficulties you have and the help you have, if any. With your permission, these details will be passed to the social care services or health team who will contact you.

In a needs assessment, we look at:

  • your personal needs;
  • your carer's needs, if applicable;
  • the range of informal and neighbourhood support available; and
  • the risks to your independence.

If you want, a friend or relative can help you with the assessment.

With your permission, we may talk to people such as your doctor, nurses or others who visit you or care for you.

Where relevant, we will check your property and equipment to make sure that anyone who works in your home can do so safely. You may be asked to make unsafe situations safe.

You will be told about the services we provide, as well as services available from other organisations.

We will regularly reassess your needs to make sure you are receiving the right support.

We give priority to meeting the needs of the most vulnerable people. We consider urgency, risk to independence and support from and for carers. 

Ensuring that the assessment is appropriate and proportionate 

Anyone is entitled to a needs assessment. When undertaking an assessment with you we will make sure that it is appropriate and proportionate to your circumstances, needs and preferences. This means that we may arrange for a qualified social worker or occupational therapist to speak to you over the telephone instead of visiting you. This format may, for example, be appropriate if you have no communication needs, your needs are not complex and you are able to express yourself by telephone. 

This page was last updated on 27 September 2016