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Social care - out of hours support

The emergency duty team deals with social care emergencies outside office hours.

The team carries out urgent assessments of adults, young people and children and solves more than 90 per cent of cases by giving telephone advice.

The team can be contacted outside office hours, including weekends and public holidays, on 0845 034 9410.

When you contact the emergency duty team

The duty worker will need to know:

  • The reason for your call;
  • Your name and address;
  • Your telephone number;
  • The details of other people concerned; and
  • Whether you are receiving help from anybody in social care services.

If you do not wish to give your personal details, we will still discuss your concerns. All information is treated in confidence.

Urgent situations the emergency duty team deal with

Situations where the team will become involved to ensure safety include those where:

  • There are serious child protection and welfare concerns (for example if you think a child is being ill-treated or neglected);
  • Urgent assistance and advice is required by families and/or carers;
  • Older people are at risk;
  • We receive a request for a Mental Health Act assessment; or
  • People who are vulnerable because of a disability who need assistance.

Most cases are dealt with over the phone but there are some more urgent situations that may require a team member to visit you or the person with the problem.

If the problem is not an emergency

You can still contact us. The team may be able to provide you with advice or refer you to another agency.

This page was last updated on 20 March 2014