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How do I report an obstruction of the pavement?

It is an offence to obstruct free passage along the pavement without permission.

Obstructions of the pavement come in many forms, including:

  • Overhanging trees and vegetation;
  • Street caf├ęs, which are only permitted under licence issued by the county council;
  • Advertising boards;
  • Walls, gates, fences and hedges;
  • Goods displayed outside shops beyond any private forecourt;
  • Projections onto the pavement e.g. shop canopies beyond acceptable dimensions; and
  • Illegal parking on the pavement;

We will remove dangerous obstructions as soon as possible, however, in a county the size of North Yorkshire obstructions can occur without our knowledge. Please report any problems to us as soon as possible.

To report an obstruction of the pavement you must be able to provide the following information:

  • The road location, number or name; and
  • Any identifiable landmarks in the area to identify the location.

It would be helpful to have the following information:

  • Description of the type of obstruction; and
  • Location of the obstruction on the pavement.

Report a pavement issue online

If a pavement is causing an immediate danger to the safety of road users, it is classified as an emergency. You should contact us by telephone to report an emergency rather than using our online form. Our opening hours are Monday to Friday 8am - 5.30pm. Dial 999 outside office hours for our emergency service.

You can tell us about a pavement issue by registering / logging in to the 'my account' section of the website. 'My account' also allows you to view details of services you have previously applied, booked and paid for. You can also see updates on their progress.  

If you prefer, you can tell us about a pavement issue anonymously, but please be aware that you will miss out on the benefits of having an account ie. you will not receive progress updates.

You can provide feedback about your experience of reporting a pavement issue here.

Check the progress of a previously reported highway issue 

Updates to issues you reported whilst logged into your account are available here.

This page was last updated on 9 November 2016