Please bear with us, we're very busy at the moment
Our customer service centre advisors are particularly busy at the moment as they deal with queries about recent changes to council services. We'll answer your calls and emails as quickly as possible, but you can find alternative ways of contacting us in this section, including how to report an issue or apply for a service online.
Contact us by phone
If you can't find the information you are looking for online, or if you need to speak to somebody about your query, you can contact us by telephone, minicom or fax.
New live chat facility
We've launched a new live chat service. If you'd like to chat online to one of our customer services team, you can click the button to the left. The service is free and is available during office hours, Monday to Friday.
General enquiries 0845 241 1307
Social care services (and social care out of hours)
The customer services centre may be contacted for all social care services enquiries from adults, young people and children. The telephone number below will be answered by the emergency duty team outside of our opening hours. You can find out more about the out of hours service here.
0845 034 9410
Fax (out of hours only)
For all other faxes, please ring in advance to obtain the fax number to ensure your confidentiality is maintained.
Other ways to contact us by phone
Minicom (for hearing impaired individuals only)
0845 603 6391