Link to homepage

Bank Holiday closure

All our libraries will be closed over the Easter Bank Holiday period, including Saturday and Sunday. Libraries will reopen according to their usual opening hours from Tuesday 22 April.

16 April 2014 - National offer day for primary school places

Irrespective of how you have chosen to be notified, if you applied online for your school place you can find out about the place you have been offered through your online account. You can access your online account here. This will be available as soon as we have published allocations on 16 April. Depending on how you opted to be notified, email notifications will be sent out on 16 April and postal notifications will be sent out by 2nd class post on 15 April to arrive from 16 April onwards.

Please bear with us, we're very busy at the moment

Our customer service centre advisors are particularly busy at the moment as they deal with queries about recent changes to council services. We'll answer your calls and emails as quickly as possible, but you can find alternative ways of contacting us in this section, including how to report an issue or apply for a service online.


Contact us by phone

If you can't find the information you are looking for online, or if you need to speak to somebody about your query, you can contact us by telephone, minicom or fax.

General enquiries 0845 241 1307

01609 532009

Social care services (and social care out of hours)

The customer services centre may be contacted for all social care services enquiries from adults, young people and children. The telephone number below will be answered by the emergency duty team outside of our opening hours. You can find out more about the out of hours service here.

0845 034 9410

Fax (out of hours only)
01347 824 648

For all other faxes, please ring in advance to obtain the fax number to ensure your confidentiality is maintained.

Other ways to contact us by phone

Minicom (for hearing impaired individuals only)
0845 603 6391

Contact us online

Why not contact us online or alternatively access our range of online services.

Call recording policy

You can pdf icon view our call recording policy here [47kb].

This page was last updated on 15 April 2014