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Monitoring of adult social care services provider performance

We have, with input from the independent and voluntary and community services sectors, developed the following quality assurance frameworks, which allow us to look at how providers are performing.

The framework forms the basis of our quality assurance visits to providers. It is also a useful tool for providers to audit themselves and to make improvements. We are currently reviewing the quality assurance frameworks.

Quality assurance framework documents and tools

We work with providers to make improvements and to acknowledge good practice. This is done through baseline assessments, which involve visits to care providers to assess how they work on a day-to-day basis. These visits aim to compliment, rather than duplicate, other organisations such as the Care Quality Commission.

As a result of the baseline assessment, there will sometimes be situations where action needs to be taken and this will be made clear to providers. There will also be opportunities for us to work alongside providers and to assist them.

This page was last updated on 26 November 2013