North Yorkshire County Council Adult and Community Services and Children and Young People's Service aim to promote social well-being through support to individuals, families and communities.

Individuals will be helped to live independently and safely within local communities through the equal provision of information, advice and care services.

Communities and family units will be enabled to support themselves and we will provide protection for the most vulnerable in our society.

Change of access arrangements to social care services

A change has been made to the way people gain access to social care services provided by North Yorkshire County Council.

All telephone enquiries, e-mails, letters, faxes and text-phone messages are now dealt with by a single team of customer services officers, who are highly experienced in social care. This new service, which launched on 3 September 2007, is available from 8am to 8pm Monday to Friday and 9am to 5pm on Saturdays. The service replaces that provided by the six Customer Relations Units (CRUs) across the county.

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Useful Downloads Complaints Leaflet - Young People (Symbolic Format) [268kb] A young person's guide to complaining about Social Services in symbolic format. Complaints Leaflet - Young People [303kb] A young person's guide to complaining about Social Services. Complaints Leaflet - Adults [213kb] Information regarding the Adult and Community Services complaints process and a complaints form for adults who are not happy with the service.   Weblinks Please note: All external websites open in a new browser window and NYCC is not responsible for the content of external websites. Carbon Monoxide Poisoning Campaign and information site on the dangers of Poisoning by Carbon Monoxide. North Yorkshire Families Information Search for local events and organisation details for the local community. Contacts Customer Services Centre - Richmond cru.customer.services@northyor... Tel: 0845 034 9410 Fax: 01609 53 2 009 Full details for Customer Services Centre - Richmond Customer Services Centre - Skipton cru.customer.services@northyor... Tel: 0845 034 9410 Fax: 01609 53 2 009 Full details for Customer Services Centre - Skipton Customer Services Centre - Ripon cru.customer.services@northyor... Tel: 0845 034 9410 Fax: 01609 53 2 009 Full details for Customer Services Centre - Ripon Customer Services Centre - Selby cru.customer.services@northyor... Tel: 0845 034 9410 Fax: 01609 53 2 009 Full details for Customer Services Centre - Selby Customer Services Centre - Scarborough cru.customer.services@northyor... Tel: 0845 034 9410 Fax: 01609 53 2 009 Full details for Customer Services Centre - Scarborough Customer Services Centre - Northallerton cru.customer.services@northyor... Tel: 0845 034 9410 Fax: 01609 53 2 009 Full details for Customer Services Centre - Northallerton Customer Services Centre - Harrogate cru.customer.services@northyor... Tel: 0845 034 9410 Fax: 01609 53 2 009 Full details for Customer Services Centre - Harrogate Emergency Duty Team edt@northyorks.gov.uk Tel: 01904 762314 Fax: 01904 760198 Full details for Emergency Duty Team Complaints and Commendations Manager social.complaints@northyorks.g... Tel: 01609 532638 Fax: 01609 532025 Full details for Complaints and Commendations Manager