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• Can I cancel my order and get a refund if the goods have not been delivered within the stated time?
• Can I complain about television adverts that seem to promote alcohol to young people?
• How can I be sure I am engaging a reliable trader to carry out repairs on my house?
• I have purchased faulty goods, what are my rights as a consumer?
• I have received a letter telling me I have won a lottery prize, is it a scam?
• I'm planning my summer holiday, is there anything I need to be aware of?
• I've received an e-mail from my bank asking for my details, is it genuine?
• What can I do about problems I have with a second-hand car I bought from an online auction site?
• What should I do about a letter stating that I have won a prize but that asks for a large delivery fee?
• Who is responsible for complaints about faulty goods, the shop selling them or the manufacturer?

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