In all cases, your enquiry will be dealt with by a single team of customer services officers, who are highly experienced in social care.

The customer services centre can:

• provide advice to adults, young people and children, regardless of their age;
• provide advice and information, including any leaflet published by North Yorkshire County Council;
• provide some leaflets published by other organisations;
• refer you to social care services but only if you agree that is what you want; and
• only share information you provide with outside organisations with your permission

Calling in personally with your social care enquiry

If you wish to call in personally with your social care enquiry, general information and direct contact to customer services is available in . A member of staff at these locations can help you to contact customer services. You do not need an appointment but occasionally you may have to wait for a member of staff to become available.