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What can the customer services centre do?
When you contact the customer services centre, you will be asked about the issues relating to your needs. You will either be given information about other organisations if we cannot help you; or the officers will make a request (called a referral), to a specialist worker who will contact you directly to tell you about the next steps. Any information you provide is treated in confidence and will only be shared with staff outside the organisation with your permission.
In all cases, your enquiry will be dealt with by a single team of customer services officers, who are highly experienced in social care.
The customer services centre can:
Calling in personally with your social care enquiry
If you wish to call in personally with your social care enquiry, general information and direct contact to customer services is available in . A member of staff at these locations can help you to contact customer services. You do not need an appointment but occasionally you may have to wait for a member of staff to become available.