Website URL : http://www.northyorks.gov.uk/index.aspx?articleid=14625
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ComplaintsYou can find information on complaints in this section.
Complaints - procedureNorth Yorkshire County Council is committed to providing a high standard of service to all of its customers - we always try to do the best we can with the resources we have available, but sometimes we make mistakes. However, we aim to learn from those mistakes and the complaints procedure is seen as a very important part of our continuous improvement programme. Compliments, complaints, comments and concerns in adult social careThe procedure for compliments, complaints, comments or concerns about adult social care is slightly different to that for corporate complaints. See the compliments, complaints, comments and concerns (adult social care) page for details. There are PDF and audio versions of the procedure available on the page as well as details for making complaints about independent care providers. |