Our principles

When you contact us about any of our services, we will:

• Be polite, helpful and respect your individual needs;
• Aim to resolve your query at the first point of contact;
• Provide plain, easy-to-understand information; and
• Listen to your views and use these to improve our services.

Our promise to you

• When you write, or e-mail us, we will acknowledge you within five working days;
• We will try to give you a full response within 20 working days. If that's not possible we will get in touch with you to explain why;
• When you ask for an appointment, we will make the arrangements for it within five working days. Your actual appointment will be within 20 working days;
• When you arrive for your appointment, we will see you within ten minutes of your appointment time or explain the reason for any delay;
• If you need to discuss a sensitive or confidential issue, we will arrange a private room for you; and 
• When you telephone us, we will aim to answer your call promptly (within an average of 20 seconds).

At North Yorkshire County Council, we aim to give you an excellent level of customer service. Please let us know what you think of the service you receive, whether it's good or bad. If you have a comment or suggestion on how our services could be improved then we want to know about it. You can use our online form below to make a compliment or complaint to the council.

Alternatively you can find more information about our compliments, comments and complaints system by viewing the complaints procedure page.

Report a compliment or complaint to the council You can use our online form to make a compliment or complaint to the council.