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School - complaints procedure
North Yorkshire schools aim to have a positive relationship with parents but sometimes things may go wrong. The Local Authority takes all complaints seriously and schools are expected to have procedures in place for dealing with them. You can ask your child's school for a copy of their complaints procedure so that you know exactly how they will deal with such matters.
If you wish to complain about something which has happened in your child's school you should address your complaint to the Headteacher. If the Headteacher is the subject of your complaint, then you should write to the Chair of Governors at the school. School governors have a responsibility under the School Standards and Framework Act 1998 to deal with all complaints about the school.
If you wish to make a complaint about the Local Authority, the County Council's Complaints Procedure should be followed.
Complaints - school incidents - frequently asked questions