Each hospital has a discharge planning team where patients' needs are discussed. Your wishes will be taken into account when any health and social care needs are discussed. Each hospital will also have patient advice liaison service (PALS) officers, who can provide you with advice and support. They can also help you sort out any concerns you may have about the care you receive whilst in hospital.
People who need support upon discharge from hospital will be offered input from our START (short term assessment and reablement team) service. This is a short-term service provided for up to six weeks. It aims to enable people to be as independent as possible, providing assistive technology such as telecare where appropriate, and working with people to minimise their need for ongoing support.
If you think you may need help when you leave hospital you can ask to see someone from social care services. We will talk to you about your concerns, how you will manage at home and what help might be available, including general advice on benefits or housing issues. We can also see what support needs to be in place before you return home. Looking at your needs in this way is called a needs assessment. You can find more information on the needs assessment by social services page.
We also offer a rehabilitation service that can help you rebuild your skills and confidence in doing everyday activities. For example, they can teach you new skills to:
Please contact the customer services centre to discuss things further. They can also give you information about other community schemes in North Yorkshire that help people when they leave hospital.
You may receive, or intend to receive help from a family member or neighbour. If they provide regular or substantial care then they are also entitled to an assessment and may be eligible for support to enable them to help care for you. For more information, including guidance on how to ask for an assessment, please see the carer assessment page.
If you are disabled, you can find more information about maintaining your independence and receiving support at home from our disabled people - independence at home page.
Charges for social care services
You will have to pay for some social care services you receive but others may be free or at a reduced cost, depending on your financial circumstances.
Related information from NHS Choices
NHS hospital services - an overview
An overview of NHS hospital services including choosing a hospital; finding a hospital; waiting times; complaining about hospital services; and getting involved. For more information, see the NHS hospital services - overviewpage.
NHS hospital services - leaving hospital
Each hospital will have its own policy and arrangements for discharging patients. Normally, when you arrive in hospital, the professionals in charge of your care will develop a plan for your treatment, including your discharge or transfer. For more information, see the NHS Choices Leaving hospitalpage.
Customer services centre (social care enquiries)
Full contact details for the customer services centre, including how to call in personally, can be found email@example.com
Tel: 0845 034 9410
Fax: 01609 532009
Compliments, complaints, comments and concerns (adult social care)
Help us get it right. Please tell us your views about adult social care services provided by North Yorkshire County Council. Your comments can help us to improve our services and plan for the firstname.lastname@example.org...
Tel: 01609 532638
Fax: 01609 532025