The Keep Warm Keep Well [836kb] [pdf] leaflet contains lots of information and useful contact numbers. You can request a paper copy of the leaflet from the customer services centre or by telephoning the winter warmth advice line on 0800 085 7000.
Support available to help you keep warm this winter
The following help is available for those on a low income who are at risk of fuel poverty and associated ill health, such as elderly people; people with long-term health conditions; disabled or frail people; those in low quality housing with damp or black mould; people with young children; and homeless people:
Hotspots referral scheme: a scheme that can provide help with free insulation, energy advice, benefit checks and fire safety checks. See the Hotspots page for more information.
Practical support: a 'keep warm' pack (hat, scarf, gloves, blanket etc.); basic draught-proofing; a boiler service; small home repairs; or an emergency heater if the primary source of heating fails. This support will be delivered by home improvement agencies.
Outreach activities: locally advertised events to provide information and support to vulnerable people during the winter months, via coffee mornings and lunch clubs for example.
Winter weather village agent schemes: support to develop volunteer schemes in rural areas, to help vulnerable people isolated by bad weather. For more information, call Rural Action Yorkshire on 0845 313 0270.
This help has been made available via the 'Warmer Together' project. For more information and referral forms, see the North Yorkshire 'warmer together' partnership page.
More information about dealing with winter conditions
You may find the following pages about dealing with winter conditions useful:
Our Twitter site also provides updates on gritting.
Related information from NHS Choices
Links to information about staying healthy in cold weather on the NHS Choices website.
Keep warm, keep well
Cold homes have a significant impact on people's health and can lead to serious problems such as heart attacks, strokes, pneumonia and depression. For more information on health issues related to cold weather, see the keep warm, keep wellpage.
Hypothermia occurs when a person's normal body temperature of around 37°C (98.6°F) drops below 35°C (95°F). The hypothermiasection provides details about the condition, including symptoms, causes, diagnosis, treatment and prevention.
Information about winter health, including beating the winter blues; flu and the flu vaccine; ways to stay healthy this winter; winter health risks; what to do in very cold weather; and how to avoid winter weight gain.
Winter health for older people
Winter weather can affect older people's health and wellbeing. See how to keep fit and healthy during the coldest months of the year.
Customer services centre (social care enquiries)
Full contact details for the customer services centre, including how to call in personally, can be found email@example.com
Tel: 0845 034 9410
Fax: 01609 532009
Winter warmth advice lineTel: 0800 085 7000