All telephone enquiries, e-mails, letters, faxes and minicom messages are dealt with by a single team of customer services officers, who are highly experienced in social care. When you contact the customer services centre, you may be asked for some personal details to help with your enquiry. Any information you provide is treated in confidence and will only be shared with staff outside the organisation with your permission.
The customer services centre may be contacted for all social care services enquiries from adults, young people and children.
Opening hours for telephone callers (except Bank Holidays):
|Monday||8am - 5.30pm|
|Tuesday||8am - 5.30pm|
|Wednesday||8am - 5.30pm|
|Thursday||8am - 5.30pm|
|Friday||8am - 5.30pm|
|Saturday||9am - 5pm|
The emergency duty team is the contact for all social care enquiries outside of normal office hours. The team carry out urgent assessments of adults, young people and children. They can be contacted on:
For more information and full contact details, see the social care - out of hours support page.
For general enquiries not related to social care, please see the customer services centre (general enquiries) page. For other contact details, please see the North Yorkshire County Council contacts page.
|Name:||Customer services centre (social care enquiries)|
|Tel:||0845 034 9410|