Customer services centre (social care enquiries)

All telephone enquiries, e-mails, letters, faxes and minicom messages are dealt with by a single team of customer services officers, who are highly experienced in social care. When you contact the customer services centre, you may be asked for some personal details to help with your enquiry. Any information you provide is treated in confidence and will only be shared with staff outside the organisation with your permission.

Contacting the customer services centre for social care enquiries

The customer services centre may be contacted for all social care services enquiries from adults, young people and children.

Telephone: 0845 034 9410
Minicom: 0845 603 6391

Opening hours for telephone callers (except Bank Holidays):

Social care emergencies outside the hours above

The emergency duty team is the contact for all social care enquiries outside of normal office hours. The team carry out urgent assessments of adults, young people and children. They can be contacted on:

Telephone: 0845 034 9417
Fax (out of hours only): 01347 824 648

For all other faxes, please ring in advance to obtain the fax number to ensure people's confidentiality is maintained.

For more information and full contact details, see the social care - out of hours support page.

Further contact details

For general enquiries not related to social care, please see the customer services centre (general enquiries) page. For other contact details, please see the North Yorkshire County Council contacts page.