Assistive technology is a system that help you to live at home, if you are vulnerable and need support.

What is assistive technology and technology enabled care?

Assistive devices and technologies aim to maintain or improve an individual’s safety and independence to facilitate participation, enhance overall well-being, and prevent or reduce the impact of impairments and secondary health conditions. Assistive technology can be effective across health and social care, including: reducing care provision; admission; need for admission into a care home or looked after care; and improving health and wellbeing.

The Assistive Technology Service uses a wide range of equipment that can be linked to a monitoring centre, to family and friends or to other technology devices in the home. An initial assessment could identify assistive technology provision which can be tailored to the individual to enable them to live the life they choose.

Our Assistive Technology Services are delivered in several ways:

  • For the differences in the Children’s Service, information can be found on the Children’s Assistive Technology page.
  • A financially competitive, private pay assistive technology offer is available to all people within the county. This includes assistive technology equipment which can purchased and responded to by family, friends or carers. This can be arranged directly with NRS on 01904 221473 option 2.
  • Assistive technology can also be provided as part of our Reablement Service for a short period of time. This will enable the appropriateness and effectiveness of the assistive technology to be captured to plan long-term provision.
  • Assistive technology can form part of your long-term support plan and personal budget dependent upon assessment and eligibility.
  • Different types of assistive technology products can be simultaneously used in an individual’s own home:
    • enabling you to live a healthier, independent life, for longer
    • enabling you to live safely at home
    • preventing or delaying unnecessary hospital or care home admissions
    • supporting you to return home from hospital or care setting where possible
    • providing technology-based solutions to complement other community services

Assistive technology works 24 hours a day, 365 days per year, by providing real-time alerts or calls when equipment is activated. Assistive technology typically alerts a monitoring centre where trained operators are dedicated to this service. Operators can speak to you, will have your details, and know who to call in an emergency. This could be family, friends, carers, a community response service or the emergency services if required.

NRS Healthcare: our provider

NRS Healthcare provide assistive technology and technology enabled care in partnership with us. NRS Healthcare provide assistive technology equipment and services that are tailored to individual needs and lifestyle outcomes.

Find out more about NRS Healthcare.

NRS Healthcare use a range of assistive technology products; from basic aids for daily living, to complex equipment that supports a wide variety of health and social care needs.

NRS: Our Provider

For further information about our current provider, the service they provide, and any questions you may have, please visit NRS Healthcare.

Contacting our Assistive Technology Service

If you have an allocated worker with us, please contact them directly to complete an assessment for the Assistive Technology Service.

You may be eligible for financial support for the Assistive Technology Service, for further information about this, or to request an assessment of your needs, please contact Customer Services on either: 01609 780780 or

Referral into our Assistive Technology Service is outcomes focussed and the necessary assessments will be undertaken with you by a professional. Here is an example of the financial assessment and social care needs assessment that form part of the referral process.

Other local Telecare providers

If an alternative provider is chosen, you will not be eligible for a financial assessment to potentially contribute towards the cost of your telecare service through us. Therefore, you will need to discuss the cost of this service with your chosen provider.


Assistive technology

Assistive technology uses a range of remote equipment matched to your personal needs to help increase, maintain or improve functional capabilities as well as enabling you to live as independently and as safely as possible.

Financial assessment

We carry out a financial assessment to determine how much you will be required to pay for the social care services you receive.

Monitoring centre

When an Assistive Technology device is activated and/or pressed, data is sent to the monitoring centre where an operator will provide advice, gather the information or get help. Technologies and gathering data can help commissioners and services to deliver smarter care. For example, creating predictive environments that highlight behaviour changes and forecast when someone might need extra support.

Personal budget

Your personal budget is the amount of money your local council will pay towards any social care and support you need. The money in your personal budget can be paid to you, to help you make more decisions about how it’s spent. This is known as a direct payment. The amount of money in your personal budget is decided by your local council after a social care needs assessment.

Private pay

Private pay is the arrangement between the assistive technology organisation and the recipient of the assistive technology service as oppose to via our processes.

Reablement services

Provision for individuals who require short term support, for instance after hospitalisation. This service is provided for up to six weeks and aims to help people be as independent as possible, the service also can help you rebuild your skills and confidence in everyday tasks. If further support is required after the six week period, an assessment can take place to identify ongoing care and support.


A self-funder is someone who pays the full cost of their own care and support. If you are a self-funder, we can still help you with information and advice on arranging your care and support.

Social care needs assessment

An assessment is your opportunity to give detail about what you would like to be able to do, what you struggle with, and what help you need. If possible, bring a friend, relative or advocate with you for either the face to face or phone call assessment. The result of the assessment will help to determine what kind or care and support would help you in everyday tasks and reach your desired lifestyle outcomes.

TEC (Technology enabled care)

Technologies such as telehealth, telecare and telemedicine. Technology enabled care also includes digital health services including self-care apps, health IT, smart home technologies, artificial intelligence, connectivity and internet of things solutions. These digital solutions have the potential to transform the way people engage in, and control their own healthcare; empowering people to manage their health in a way that is right for them.

Technology First

A proactive approach of delivering care and support, whereby technology is considered and assessed for in the first instance. The view that technology is a significant contributor to facilitating an individual’s independence and desired lifestyle outcomes as oppose to an ‘add-on’ to traditional means of delivering care and support.


Telecare is support and assistance provided at a distance using information and communication technology. It is the continuous, automatic and remote monitoring of users by means of sensors to enable them to continue living in their own home. Risks such as falls, gas leaks and floods are minimised through a detection system, also relating to other real time emergencies and lifestyle changes over time. Telecare is a range of technologies and equipment that can be used to support an individual; it is continuously developing and diversifying, thus the current change to assistive technology and future progression to technology enabled care.