We have a range of Business Support Officer roles available in our Health and Adult Services directorate.

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  • Come be part of our culture, values and commitment that drive us.

If you are customer focussed with great communication skills, our Health and Adult Services directorate are seeking Business Support Officers to support and improve our adult care services in North Yorkshire.

We offer hybrid working roles that give you a great work / life balance. 

We're seeking people who have excellent communication skills, both verbal and written, as well as exceptional customer care skills suitable for dealing with colleagues, clients and stakeholders The ability to problem solve and be solution-focussed are also desirable skills. You must be able to prioritise your own workload, be conscientious, well organised and have the ability to work with limited supervision as well as being flexible in your approach.

See our current opportunities and apply

Role summary

Job title: Business Support Administrator (Northallerton)
Salary: starting at £18,198
Location: Northallerton
Hours: 37 hours per week
Contract: Established

Role details

Are you someone who enjoys working with data and spreadsheets? Are you a great communicator who can think on their feet and problem solve?

We are looking for an Business Support Administrator to join our Employment Support Services (ESS). Our team covers processes relating to payroll, recruitment, pensions and systems and collectively provide services across NYCC.

As our Employment Support Administrator you will act as the first point of contact for specific function(s) of an operational service, provide advice and guidance to customers (including members of the public), business partners and others on business processes and operational service issues and to resolve issues with support and guidance. You will also create, manage, process and manipulate data and information whether relating to finance, staffing information, customers or any other service requirements or eligibility criteria.

What you will bring

To be successful you must be able to demonstrate good use of computer packages, mainly Excel, have excellent communication skills both verbal and written, and have the ability to problem solve.

This is fantastic opportunity for someone who is looking to start their career as this is a career graded position with the potential to develop and progress.

You will be surrounded by a supportive, established team of professionals who will help you grow and develop within this role. As a North Yorkshire County Council employee you will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish. For more information on the benefits we offer please see our Total Rewards Brochure. 

Key documents

Key dates

  • Closing date: 25 January 2022
  • Interviews: 2 February 2022. All interviews will be video interviews via MS Teams.

Apply

If you feel this role is something you could be interested in and would like to know more, please contact Kate Owens on 01609 798522 for an informal chat.

Apply - Business Support Administrator (Northallerton)

We are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

Role summary

Job title: Business Support Administrator
Salary: £18,198 to £18,933
Location: Harrogate
Hours: 18.5 hours per week
Contract: Two-year fixed term

Role details

An exciting opportunity has arisen for a part time Business Support Administrator to join our service.

As our Business Support Administrator you will support the Harrogate Home Care Service and duties will include inputting to service specific databases (training will be given); arranging meetings; health and safety checks; reception service; finance; basic administrative functions including dealing with routine telephone calls, emails and correspondence.

What you will bring

To be successful you must be able to demonstrate good use of computer packages, such as Excel and Word, bespoke systems and/or data entry, have excellent communication skills both verbal and written, as well as exceptional customer care skills suitable for dealing with colleagues, clients and stakeholders. You should have the ability to problem solve and be solution focussed. You must be able to prioritise your own workload, be conscientious, well organised, have the ability to work with limited supervision as well as being flexible in your approach.

What’s in it for you

You will be surrounded by a supportive, established team of professionals who will help you grow and develop within this role. As a North Yorkshire County Council employee you will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish. For more information on the benefits we offer please see our Total Rewards Brochure. 

Key documents

Key dates

  • Closing date: 16 January 2022
  • Interviews: 24 and 25 January 2022. All interviews will be video interviews via MS Teams.

Apply

For an informal discussion regarding this position, please contact Margaret Scholefield on 01609 535048.

Apply - Business Support Administrator

We are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

Role summary

Job title: Business Support Officer - Provider Services
Salary: £19,698 to £20,493
Location: Hybrid working, with an expectation to visit County Hall in Northallerton for meetings, training etc.
Hours: Part time and full time options available
Contract: Two-year fixed term

Role details

Do you have great communication skills? Are you someone who is customer focussed? Are you looking for a role that is hybrid working allowing you a great work / life balance?

An exciting opportunity has arisen for a Business Support Officer to help support our Health and Adult Services directorate in-house Provider Services Team.

The role

As our Business Support Administrator, you will support the team to improve and co-ordinate accurate information across all localities to improve the customer journey and create capacity within the Provider Services Team. You will also provide support to the Senior Business Support Officer in terms of improving case records, co-ordinate information and collecting data as well as providing general data input and other general administrative duties. Your overall aim is providing dedicated administrative support to the Provider Services team to enable the management to focus on supporting complex care cases.  

What you will bring

To be successful you must be able to demonstrate good use of computer packages, such as Excel and Word, bespoke systems and/or data entry, have excellent communication skills both verbal and written, as well as exceptional customer care skills suitable for dealing with colleagues, clients and stakeholders, and have the ability to problem solve. You must be able to prioritise your own workload, be conscientious, well organised, have the ability to work with limited supervision as well as being flexible in your approach.

Experience in minute taking is preferably but not essential as full training will be provided.

What’s in it for you

You will be surrounded by a supportive, established team of professionals who will help you grow and develop within this role. As a North Yorkshire County Council employee you will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish. For more information on the benefits we offer please see our Total Rewards Brochure.

Key documents

Key dates

  • Closing date: 16 January 2022
  • Interviews: 24 and 25 January 2022. All interviews will be video interviews via MS Teams.

Apply

For an informal discussion regarding this position, please contact Vicky Trueman, Business Support Manager, on 01609 535683.

Apply - Business Support Officer - Provider Services

We are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

Role summary

Job title: Senior Business Support officer - Provider Services
Salary: £22,627 to £24,982
Location: Hybrid working, with an expectation to visit County Hall in Northallerton for meetings, training etc.
Hours: Part time and full time options available
Contract: Two-year fixed term

Role details

Are you looking for a role that is hybrid working allowing you a great work / life balance? Do you have great communication skills? Are you someone who is customer focussed?

An exciting opportunity has arisen for full time Senior Business Support Officers join our service to help support Health and Adult Services directorate in-house Provider Services Team. 

The role

As our Senior Business Support Administrator, you will support the team to improve and develop management information within the services and co-ordinate information across all localities to improve the customer journey and create capacity within the Provider Services Team. You will also provide support to improve case records and accurately recording information, reviewing services improvement plans and coordinating work requests with property services team, co-ordinate information and collecting data as well as analysing data to include in reports. Your overall aim is providing dedicated administrative support to the team to enable the management to focus on supporting complex care cases.

What you will bring

To be successful you must be able to demonstrate good use of computer packages, such as Excel and Word, bespoke systems and / or data entry, have excellent communication skills both verbal and written, as well as exceptional customer care skills suitable for dealing with colleagues, clients and stakeholders, have the ability to problem solve and solution focussed. You must be able to prioritise your own workload, be conscientious, well organised, have the ability to work with limited supervision as well as being flexible in your approach.

Experience in minute taking is preferably but not essential as full training will be provided.

What’s in it for you

You will be surrounded by a supportive, established team of professionals who will help you grow and develop within this role. As a North Yorkshire County Council employee you will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish. For more information on the benefits we offer please see our Total Rewards Brochure.

Key documents

Key dates

  • Closing date: 16 January 2022
  • Interviews: 24 and 25 January 2022. All interviews will be video interviews via MS Teams.

Apply

For an informal discussion regarding this position, please contact Vicky Trueman, Business Support Manager, on 01609 535683.

Apply - Senior Business Support officer - Provider Services

We are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

Role summary

Job title: Business Support Officer
Salary: £19,698 to £20,493
Location: Hybrid working, with an expectation to visit County Hall in Northallerton for meetings, training etc.
Hours: Part time and full time options available
Contract: Two-year fixed term

Role details

Are you looking for a role that is hybrid working allowing you a great work / life balance? Do you have great communication skills? Are you someone who is customer focussed?

An exciting opportunity has arisen for full time and part time Business Support Officer to help develop a community support team to support Adults Social Care within the Health and Adults services directorate.

The role

As our Business Support Officer you will provide support to improve caseload management, reduce waiting lists and overdue community reviews, improve recording and data quality, enabling work to be prioritised and reported accurately. Your overall aim is providing dedicated administrative support to practitioners and managers to improve the customer journey and create capacity within the Adult Social Care teams.

What you will bring

To be successful you must be able to demonstrate good use of computer packages, such as Excel and Word, bespoke systems and / or data entry, have excellent communication skills both verbal and written, as well as exceptional customer care skills suitable for dealing with colleagues, clients and stakeholders, and have the ability to problem solve. You must be able to prioritise your own workload, be conscientious, well-organised, have the ability to work with limited supervision as well as being flexible in your approach.

Experience in minute taking is preferably but not essential as full training will be provided.

Please note we welcome applicants from across North Yorkshire, however, you must be willing to travel if required to other site locations such as Belle Vue Square in Craven, Jesmond House Harrogate, Sandpiper House Selby, Ryedale House Ryedale, Castle House Scarborough, Hipswell House Catterick, White Rose House Northallerton, when required.

What’s in it for you

You will be surrounded by a supportive, established team of professionals who will help you grow and develop within this role. As a North Yorkshire County Council employee you will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish. For more information on the benefits we offer please see our Total Rewards Brochure.

Key documents

Key dates

  • Closing date: 16 January 2022
  • Interviews: 24 and 25 January 2022. All interviews will be video interviews via MS Teams.

Apply

For an informal discussion regarding this position, please contact Linda Wiley, Business Support Manager, on 07814 935648.

Apply - Business Support Officer

We are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

Role summary

Job title: Senior Business Support Officer
Salary: £22,627 to £24,982
Location: Hybrid working, with an expectation to visit County Hall in Northallerton for meetings, training etc.
Hours: Part time and full time options available
Contract: Two-year fixed term

Role details

Are you someone who is customer focussed? Do you have great communication skills? Are you looking for a role that is hybrid working allowing you a great work / life balance? 

An exciting opportunity has arisen for full time and part time Senior Business Support Officers to help develop a community support team to support Adults Social Care within the Health and Adults services directorate. 

The role

As our Senior Business Support Officers you will provide support to improve caseload management, reduce waiting lists and overdue community reviews, improve recording and data quality, enabling work to be prioritised and reported accurately. Your overall aim is providing dedicated administrative support to practitioners and managers to improve the customer journey and create capacity within the Adult Social Care teams.

What you will bring

To be successful you must be able to demonstrate good use of computer packages, such as Excel and Word, bespoke systems and/or data entry, have excellent communication skills both verbal and written, as well as exceptional customer care skills suitable for dealing with colleagues, clients and stakeholders, have the ability to problem solve and be solution focussed. You must be able to prioritise your own workload, be conscientious, well-organised, have the ability to work with limited supervision as well as being flexible in your approach.

Experience in minute taking is preferably but not essential as full training will be provided.

Please note we welcome applicants from across North Yorkshire, however, you must be willing to travel if required to other site locations such as Belle Vue Square in Craven, Jesmond House Harrogate, Sandpiper House Selby, Ryedale House Ryedale, Castle House Scarborough, Hipswell House Catterick, White Rose House Northallerton, when required.

What's in it for you

You will be surrounded by a supportive, established team of professionals who will help you grow and develop within this role. As a North Yorkshire County Council employee you will have access to some great benefits via our everybody benefits scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish. For more information on the benefits we offer please see our Total Rewards Brochure. 

Key documents

Key dates

  • Closing date: 16 January 2022
  • Interviews: 24 and 25 January 2022. All interviews will be video interviews via MS Teams.

Apply

For an informal discussion regarding this position, please contact Linda Wiley, Business Support Manager, on 07814 935648.

Apply - Senior Business Support Officer

We are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

Read about the benefits of working for us...

North Yorkshire County Council prides itself on being the biggest employer in North Yorkshire leading from the front and constantly seeking to innovate and finely tune the system with an unwavering desire to continually improve.

We welcome and celebrate diversity and inclusion and the strengths this brings to our communities and work force, we aim to provide excellent and efficient local services enabling everyone to fulfil their potential, to do this we give everyone equal access to services and job opportunities. 

We can offer you a comprehensive benefits package including:

  • a local government pension scheme
  • family friendly leave
  • salary sacrifice schemes
  • modern flexible working practices
  • learning and development packages
  • career advancement opportunities
  • employee discount benefits

You can find out more about working for the council and the benefits we offer here.

If you are considering relocating to North Yorkshire we provide a  comprehensive relocation benefits package (pdf / 180 KB) (pdf / 180 KB).

This features up to £8,000 to cover reasonable costs such as:

  • removal expenses
  • storage costs
  • legal and estate agent fees
  • travelling experiences

Living in North Yorkshire...

North Yorkshire is a thriving county which adapts to a changing world and remains a special place to live and work. 

Photographs of Whitby Abbey and Ribblehead Viaduct.North Yorkshire natural beauty is captured in its three areas of Outstanding Natural Parks, National Nature Reserves, stunning coastlines, scenic rural villages, vibrant cities and market towns. North Yorkshire really is a beautiful, thriving and special place to live and work, rich in heritage and culture.

North Yorkshire features significantly in the ten best places to live in the UK in Halifax Quality of Life Survey 2019. The Quality of Life index aims to quantify where living standards are highest in the UK by ranking local performance across a range of indicators; 

Richmondshire was placed second in the list, a position boosted by excellent personal wellbeing factors (life satisfaction, happiness).

Hambleton was placed fourth and Ryedale was placed eighth, a truly commendable achievement and another incredible accolade for North Yorkshire. 

Photographs of Malham Cove and the sunset from Scarborough beach.

Figures released by the Office for National Statistics (ONS) March 2019 bulletin positions North Yorkshire as the safest place in England with extremely low crime rates.  

In addition the county benefits from excellent road and rail links, with easy access via the east coast mainline, the A1(M) and A19. Leeds, York, Newcastle, Durham and Teesside are all easily commutable, and London/ Edinburgh just two hours away by train. 

From its lively cities to pretty villages, rolling countryside and grand coastline, Yorkshire has so much to offer.

As a whole North Yorkshire offers a high standard of living working in a stunning location.

Great employment opportunities for your family members along with a higher proportion of schools, which are good or outstanding compared to national figures.

Application tips

Before completing your application please ensure that you read the job description and person specification carefully - the information within these documents can be used as a guide for you to complete your supporting evidence section within your application. This section is very important and will play a key role in the success of your application so please take you time when completing it.

If you are having any difficulties completing your application and would like some advice on this please contact Resourcing Solutions via resourcingsolutions@northyorks.gov.uk

We look forward to hearing from you!