Home care can help you continue to live independently and safely in your own home.
You may need help because you have a disability, are frail and elderly, have been in hospital or had a fall, or simply need to regain your confidence.
There are many types of support available, including help with personal care, such as washing, dressing, getting out of the shower or getting in and out of bed. You can also receive help with other daily tasks, including cooking meals, cleaning, shopping and taking medication. This support is provided by a home care worker, either provided by us or a private care agency we have chosen - all work to Care Quality Commission standards.
Receiving home care help from social care services
The first stage is to contact us. We will advise you on whether we are able to help you. If not, we will tell you how to get more information about services in your area. If we can help you with home care, your needs will looked at through a needs assessment.
Social care services may also need to carry out a home assessment when considering your needs. For example, you may be struggling with daily living if you have returned from a stay in hospital. A member of the social care assessment staff or a health worker may need to carry out a home assessment to see where the difficulties lie. Or you may simply be experiencing problems managing at home. Our staff will visit to discuss what might help you.
Other support available
If you have difficulties managing in your home, it may be possible to reduce these problems by adapting your home. You could also use telecare, a system that uses technology to help vulnerable people at home.
Alarms for vulnerable people are provided by your district or borough council or housing association.
See the social care support section for some of the options available to help you maintain your independence in your own home. If you have more substantial care needs, then moving into social care housing may be an option.
Frequently asked questions
This page shows what a typical day is like for a home care worker in the personal care at home team and the people they care for. It will give you an idea of the support you might get if you receive home care.
A home care worker in the personal care at home team writes:
My day begins at 7.30am when I call to see Doris (as she likes to be called) who lives in Cayton. I usually call up the stairs to Doris, to let her know when I've arrived before I put the kettle on ready for her morning brew. Then it's up the stairs to help Doris into the shower. Whilst Doris is in the shower I have a dash round, making the bed and emptying the commode whilst keeping one ear open in case I'm needed. Doris likes to choose what she wants to wear and I give her a hand if she needs me to with fastening her buttons or putting on her stockings etc. I help Doris down to the kitchen for her breakfast and a cup of tea and while she is tucking into her cereal and toast, I have a quick check round to make sure all is tidy and then I'm on my way to see Mr Jones.
Mr Jones lives alone in Eastfield and suffers with slight memory loss. He just needs reminding to take his medication so I pop in at about 8.30am to check that he has remembered to take his tablets. Mr Jones is always pleased to see me and enjoys a chat about the football. Once we've finished discussing what's wrong with the England team I'm on my way to see Mary who lives just down the street.
Mary likes a lie-in so I don't normally get there until about 9am. My first job is to help Mary get out of bed as she has arthritis and finds it really difficult to get around. I assist her in getting to the toilet and getting ready for the day. Mary has no family and often I am the only person she sees through the day and I know she really appreciates me calling in to help her. Although I have a busy schedule I like to make time to have a cup of tea and a chat with Mary as well as helping her getting washed and dressed and have breakfast.
Time is getting on and my next call is to see Miss Smith and her cat, Tommy. Miss Smith is blind and although she can get herself washed and dressed she needs me to help to make her breakfast and a hot drink and of course, the main priority for her is to feed Tommy.
The morning flies by and it's time for me to have a break before I start to deliver lunches.
I set off to Braeburn House in Eastfield just before 12noon to collect the lunches. Everything smells lovely in the kitchen where the meals are freshly cooked that morning. I quickly pack the meals into the "hot-box" and then I'm on my way. I usually have about six meals to deliver so I need to get moving. It's surprising how you manage to serve the meals, make a drink, have a chat and still get the meals out whilst they're hot!
My last call is back to Miss Smith. Today she would like sausages and beans so it's out with the frying pan and the sausages are sizzling in no time. Of course, I have to do an extra one for Tommy the cat! Miss Smith and I usually have a natter in the kitchen whilst I'm cooking her lunch.
That's it for me, time to go home and put my feet up for a while. No two days are ever the same in this job but I always feel as though whatever I have done through the day has mad a difference to someone's life and that makes it all worthwhile.
Receiving help at home from social care services
Contact our customer services centre to discuss home care and to arrange for an assessment of your needs as the first stage in receiving help at home.