Find out about careers in our technology and change service.

Try something different - try technology and change

Our Technology and Change service is at the heart of change initiatives across the Council. The service works with a wide range of services including highways, adult and children’s social care, health, schools, adult education, libraries, trading standards and countryside services, as well as working with partners in the public, private and voluntary sector. It incorporates our ICT, projects and change teams, working together to provide digital solutions, with a wide range of exciting career opportunities whatever your level of qualification or experience.​

We will continue to witness significant changes across the whole public sector over the next five years. But there will still be a need to provide high levels of service to our customers set against the backdrop of reduced budgets, citizens’ changing needs and changing expectations.

With new challenges, come new opportunities. We are working with communities to develop innovative approaches to service delivery and use of technology to generate efficiencies. There will be more customer self-service and 'digital by default' services, exploring commercial opportunities to generate income and introducing alternative ways of delivering services and new ways of working.

We are looking for someone with a 'can do' attitude, strong interpersonal skills and a focus on performance. If you have the ability to influence key stakeholders and take them with you, as well as having experience of being involved in change projects to a variety of stakeholders’ matched with creativity, passion and resilience; then we look forward to receiving your application for posts in one of our teams.

A unique professional development opportunity. Rarely is there an opportunity to work with such complexity and scale. As we progress with unifying and transforming the new council we will provide colleagues with professional development support, alongside the opportunity to work with experienced colleagues in our Planning teams.

What can we offer you?

When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position. Our holiday entitlement starts at 24 days rising to 33 days per year with continued service, plus public holidays. Up to 10 days extra leave can be purchased at any time & you can also bank your additional time as flexi, save for your retirement with our generous local government pension scheme with a 22.6% contribution from NYCC.

You are also entitled to a huge range of discounts to help you save money across hundreds of the UK’s favourite high-street and online retailers and if you are looking for salary sacrifice schemes such as: Car scheme, Salary Finance, Cycle to work, Technology you can spread the cost from your monthly salary. Plus, lots more…

 

Salary: £21,968 - £22,777

Grade: E

Hours: Full-time, Permanent

Location: Hybrid with expectation to attend offices in North Yorkshire when required including County Hall Northallerton

Experience / Qualifications

  • Knowledge of the key principles of effective customer service and the ITIL service management framework
  • Have excellent communication skills both verbal and written, as well as good active listening skills
  • Be able to confidently use persuasion, influencing and/or negotiation techniques
  • Proven ability to problem solve IT Issues and can work productively in a pressurised environment and support others to do so

Role Summary

Do you have outstanding communication skills and a passion for providing excellent customer service?

Our Service Desk team is the central point of contact between service providers and users/customers on a day-to-day basis.  It is also a focal point for reporting incidents (disruptions or potential disruptions in service availability or quality) and for users making service requests (routine requests for services). We are certified as BSI ISO 20000 compliant and as such is committed to delivering a consistently high level of service. We also work in partnership with the internal Technology & Change teams, Service and Product Owners, T&C Commercial Services as well as external 3rd party suppliers.

For an informal conversation about this opportunity, please contact Matthew.Marsden@northyorks.gov.uk or call 01609 534165

Applying is easy, simply click on apply now, register your details, remove your personal details from your CV and upload by midnight on Sunday 12th February 2023.

If you are interested in more than one opportunity, please just apply once online, then email Sophia.Pawson@northyorks.gov.uk or Liam.phillips@northyorks.gov.uk  detailing clearly all of the roles you wish to be considered for.

Apply Now

Salary: £32,909-£35,411

Grade: J

Hours: Full Time, permanent

Location: Hybrid with expectation to attend offices in North Yorkshire when required including County Hall Northallerton

Experience / Qualifications

  • Substantial relevant operating system experience
  • Full systems understanding & capability including peripherals & network infrastructure
  • Ability to solve problems and come up with timely solutions
  • Strong communications skills; both written and verbal

Role Summary

North Yorkshire County Council (NYCC) has a substantial IT infrastructure running a wide variety of business applications and services. An opportunity for a Senior Server Officer has a risen for a dynamic and enthusiastic person to join the Corporate Infrastructure and Applications team (CIA). As the Senior Server Officer, you will be providing project and support services to NYCC’s server estate where you will be a key contributor to the overall efficiency of NYCC, ensuring the business systems are fully maintained and operational.

Senior Server Officer (DBA) You will be responsible for the performance, integrity and security of deployed databases. You will be involved in the planning and development of the databases, as well as in troubleshooting any issues on behalf of the users. You will support a wide range of systems across a number of different Microsoft operating systems / platforms. Responsibilities will include monitoring and proactively acting upon situations to ensure systems and services are available 24/7. The post holder will continually develop understanding of the applications portfolio using own initiative to do this, identifying and documenting any gaps in knowledge and support to be shared with the rest of the team

Senior Server Officer (infrastructure) You will support a wide range of systems across a number of different Microsoft operating systems / platforms. Responsibilities will include monitoring and proactively acting upon situations to ensure systems and services are available 24/7. The post holder will continually develop understanding of the applications portfolio using own initiative to do this, identifying and documenting any gaps in knowledge and support to be shared with the rest of the team.

We realise that’s a big ask and if you have experience of any of these areas you could be the person for us.  What is more important is that you’re willing to learn, can use your initiative to solve problems and work as part of a team. There’s plenty of opportunity to develop in areas that aren’t already part of your skill set.

 

For an informal conversation about this opportunity, please contact Steve Caisley Steve.Caisley@northyorks.gov.uk or call on 01609 798122.

Applying is easy, simply click on apply now, register your details, remove your personal details from your CV and upload by midnight on Sunday 12th February 2023.

If you are interested in more than one opportunity, please just apply once online, then email Sophia.Pawson@northyorks.gov.uk or Liam.phillips@northyorks.gov.uk  detailing clearly all of the roles you wish to be considered for.

Apply Now

Salary: £42,503 to £46,549

Grade: M

Hours: Full Time, permanent

Location: Hybrid with expectation to attend offices in North Yorkshire when required including County Hall Northallerton

Experience / Qualifications

  • Specific vendor experience in the technology platforms we support would be beneficial
  • Previous experience leading a specialist team, ensuring the continued availability and performance of key products and components
  • You will demonstrate the ability to research and develop in line with emerging technologies as well as plan and implement new and changed products
  • As subject matter expert, you will contribute and maintain Technical Architecture standards
  • You will be required to negotiate and meet Operational Level Agreements, working closely with colleagues both internal and external

Role Summary

The T&C Technology Leads are specialist subject matter experts who have responsibility for specified sets of the technical components and products that underpin all of T&C’s Services. Working with T&C Product Owners and Enterprise Architects, the Technology lead will supervise, direct, mentor and coach teams of technicians at various levels to ensure the continued availability and correct performance of the critical technical components within their portfolio. Faced with rapid changes in technology the Technology Lead to continually update their skills and knowledge in order to review their portfolio of specialist technologies and keep them up to date, secure and available.

Technical lead roles currently available:

Technology Lead UCES M – This is a senior technical position within the Unified Communications, Endpoint and Security team which provides a fantastic opportunity for an experienced ICT professional to apply their existing knowledge or seeking to develop and widen their current experience. It’s an exciting time as we look to integrate the ICT infrastructure across the eight local authorities that will form the new North Yorkshire Council from April 2023. The successful candidate will ideally already be a subject matter expert in several of the technologies which the team manage which include Aruba LAN and WiFi, Mitel, Teams Phone System, PaloAlto, Exchange (on-prem and M365), Intune, SCCM, Citrix, AntiVirus and Endpoint. The role includes an element of line management, and the successful candidate will be expected to coach and mentor junior members of staff as well as providing 3rd line support. Working closely with the UCES Team Leader and Enterprise Architect your ideas and vision can help shape the direction in which we continue to develop the delivery of technical solutions within the new North Yorkshire Council.

Technology Lead Cyber backup and DR - North Yorkshire County Council (NYCC) has a substantial IT infrastructure running a wide variety of business applications and services. This role will lead in ensuring that the policies and procedures relating to Cyber Security, Disaster Recovery and Data protection are being followed. Be the lead in ensuring that installation, configuration, administration, monitoring, maintenance and reporting of our Cyber Security systems is delivered to the highest level.  Day to day, you'll be undertaking interventions to protect data, systems and operational technology.  You will monitor changes and developments within environments and ensure these do not impact our ability to recover data, systems or services in any circumstance.

Technology Lead M365 - The Technical Lead will work with services to ensure M365 meets the current and future needs of the business.  They ensure the effective operation of key management information systems, communication systems and equipment across the estate, aligning them to T&C services, business processes and statutory process and reporting requirements.  They work closely with colleagues both internal and external to the organisation, in particular service owners, technical teams, architects, service users and suppliers.  The Technical Lead will manage the migration and embedding of a M365 for North Yorkshire Council and support the creation of the long-term roadmap for 365 with senior stakeholders. The migration and embedding of M365 includes the development of a M365 Products Team to encompass; groups, shared mailboxes, Yammer, SharePoint Online, OneDrive and MS teams as well as releasing apps and add-ins across M365.

For an informal conversation about this opportunity, please contact Andrew Lambert Andrew.Lambert@northyorks.gov.uk or call 01609 533354

Applying is easy, simply click on apply now, register your details, remove your personal details from your CV and upload by midnight on Sunday 12th February 2023.

If you are interested in more than one opportunity, please just apply once online, then email Sophia.Pawson@northyorks.gov.uk or Liam.phillips@northyorks.gov.uk  detailing clearly all of the roles you wish to be considered for.

Apply Now

Salary: £32,909 - £35,411

Grade: J

Hours: Full-time Permanent  

Location: Hybrid with expectation to attend offices in North Yorkshire when required including County Hall Northallerton

Experience / Qualifications

  • Educated to Level 3 standard in a field relevant to the post or have equivalent experience 
  • Have a good understanding of digital and data product management methodologies
  • Experience of planning and delivering work successfully in a project or product environment
  • You must have exceptional communication skills both verbal and written, have the ability to understand the variety and complexity of users’ digital and data needs and how the product(s) will meet those needs
  • Be able to influence and persuade internal and external staff at both senior and middle management levels to enable new ways of working

Role summary

Do you have a passion for working with data? Are you an analytic power user with a good understanding of digital and data product management methodologies including user centric design, and user interaction design?

As a Technical Product Manager, you will bring your stakeholder management and organisation skills to your own portfolio of products and make them the best way they can be for your customers. With the help of Product Support Officers (PSOs) and Data Intelligence Specialists, you'll be managing the life cycle of your products from start to end.

Product Management is at the heart of how the team delivers its services.  You'll be supported from day one to build upon your technical and product management expertise.  As a team we want to invest in you so that you can provide the best service to our customers.

 

For an informal conversation about this opportunity, please contact Mark Peterson Mark.Peterson@northyorks.gov.uk or call 01609 797039.

Applying is easy, simply click on apply now, register your details, remove your personal details from your CV and upload by midnight on Sunday 12th February 2023.

If you are interested in more than one opportunity, please just apply once online, then email Sophia.Pawson@northyorks.gov.uk or Liam.phillips@northyorks.gov.uk  detailing clearly all of the roles you wish to be considered for.

Apply Now

Salary: £46,549 – £50,543

Grade: N

Contract: Full-time, Permanent

Location: Hybrid with expectation to attend offices in North Yorkshire when required including County Hall Northallerton

Experience / Qualifications

  • Experience of successfully leading on Technical Infrastructure Architecture
  • Demonstrable track record of contributing to service improvement, service efficiency and seeking innovation
  • Significant experience at a senior technical and management level in a large organisation
  • In depth understanding of the business and technical issues associated with the analysis, design, development and support of information systems.
  • ITIL V3 foundation certificate or relevant project management qualification desirable

The role

As the Technical Architect you will provide the necessary leadership, analysis and design tasks related to the development and security of the IT Infrastructure/applications architecture. You will work with the Enterprise Architecture team and domain experts to provide high-value technology support to ensure solutions enable the organisation’s objectives across a range of capability requirements.

The role will require you to develop business cases, be the architecture lead on projects, often responsible for managing teams, ensuring the overall success of the objectives. It will involve producing high quality, formal proposals and reviewing formal deliverables developed by others. It requires significant stakeholder engagement, dealing directly with suppliers and internal domain experts to create technology design patterns and solutions, utilising best practice, and taking advantage of new technologies if appropriate. 

Your expertise will contribute to the overall enterprise architecture approach for the organisation and support the communication and embedding of the architecture practices.

For an informal conversation about this opportunity, please contact Jon Learoyd on jon.learoyd@northyorks.gov.ukor call 01609 536389 

Applying is easy, simply click on apply now, register your details, remove your personal details from your CV and upload by midnight on Sunday 12th February 2023.

If you are interested in more than one opportunity, please just apply once online, then email Sophia.Pawson@northyorks.gov.uk or Liam.phillips@northyorks.gov.uk  detailing clearly all of the roles you wish to be considered for.

Apply Now

Salary: £38,296 – £42,503

Grade: L

Contract: Full-time, Permanent

Location: Hybrid with expectation to attend offices in North Yorkshire when required including County Hall Northallerton

Experience / Qualifications

  • Understanding of the business and technical issues associated with development and support of information systems in a network environment
  • Knowledge of trends and developments in information systems hardware and software
  • Knowledge of Business/Systems Analysis
  • Able to demonstrate a range of techniques to successfully persuade, influence and/or negotiate with others in a range of situations

Role summary

As the Solution Analyst you will provide consultancy to the service areas of the organisation to ensure that their business needs are met through the design of appropriate technology solutions.

Working with the Enterprise Architecture team and domain experts within the technology service you establish the feasibility, scope and estimate of potential solutions and present them to the business highlighting the benefits and costs of recommended solutions. You will be responsible for identifying the non-functional requirements required for new solutions and the support the procurement process. During the implementation phase of a solution, you will provide on-going clarification and support to the delivery teams to ensure the solution model is delivered.

You will support the development of the solutions team through the definition, development of procedures and processes that improve the effective operation of the team.

For an informal conversation about this opportunity, please contact Jon Learoyd Jon.Learoyd@northyorks.gov.uk or call 01609 536389.

Applying is easy, simply click on apply now, register your details, remove your personal details from your CV and upload by midnight on Sunday 12th February 2023.

If you are interested in more than one opportunity, please just apply once online, then email Sophia.Pawson@northyorks.gov.uk or Liam.phillips@northyorks.gov.uk  detailing clearly all of the roles you wish to be considered for.

Apply Now

Salary: £38,296 - £42,503

Grade: L

Hours: Full-time, Permanent

Location: Hybrid with expectation to attend County Hall as required

Experience / Qualifications

  • You will hold a related Degree or equivalent technical qualification, or relevant technical experience with experience of analysing, designing, developing and testing information system applications
  • Proven ability of managing information system projects within a multi-user enterprise scale environment, and of developing within a test-driven framework
  • Excellent communication and presentation skills, both written and oral
  • You will be meticulous in your attention to detail with the ability to manage time and work to deadlines
  • We are ideally looking for those who have experience across as many of these languages and technologies as possible: PHP, C# (including .Net Core), CMS Platforms (e.g. Drupal), SQL Server including ETL Products such as SSIS, GitLab and CI/CD Environments, Cloud Platforms (e.g. Azure)  

Role Summary

This is an exciting time to join us as the eight district, borough and county councils in North Yorkshire are coming together in April 2023 to form a new organisation, one unified council and this is where you come in.

As a Senior Developer you will build and maintain digital products for the organisation. You will provide consultancy, analysis, design, development, testing and implementation as well as support services and documentation.

You will work closely with the Development Team Manager and the Digital Products and Services Team, customers, colleagues within T&C, Business Partners and other strategic business areas and working groups. You will liaise closely with the Development Team Manager giving updated information on allocated work, as well as raising any issues, risks or concerns which may affect the timely delivery of projects.

You will also be required to work with a Project Manager on some projects to ensure a timely and managed delivery of the project outcomes.

For an informal conversation about this opportunity, please contact Andrew Middleditch Andrew.Middleditch@northyorks.gov.uk or call 01609 533026 (x3026)

Applying is easy, simply click on apply now, register your details, remove your personal details from your CV and upload by midnight on Sunday 12th February 2023.

If you are interested in more than one opportunity, please just apply once online, then email Sophia.Pawson@northyorks.gov.uk or Liam.phillips@northyorks.gov.uk  detailing clearly all of the roles you wish to be considered for.

Apply Now

Salary: £35,411 - £38,296

Grade: K

Contract: Full-time, Permanent

Location: Hybrid with expectation to attend offices in North Yorkshire when required including County Hall Northallerton

Experience / Qualifications

  • ITIL V4 Foundation would be ideal, but this is not essential as long as you hold a professional qualification or equivalent in the relevant specialism
  • A good understanding of IT Service Management as well as experience in both customer engagement and supplier management
  • Excellent communication skills, both written and verbal.
  • The ability to influence, negotiate and problem solve
  • A keen eye on optimising and automating processes, systems management and IT support.

Role summary

This is a fantastic opportunity for technology professionals who are looking to progress their career within IT Management and Leadership, with opportunities to work on projects following Agile and Prince 2 methodologies.

We are looking for a Product Owner – Digital Toolset (Office Productivity) to join our team. You will lead a team of technology professionals developing, supporting and delivering products with a focus on Digital office productivity tools, technology, software and hardware ensuring a positive service user experience, engagement with staff to maximise business productivity and facilitate innovative and flexible working practises through the use of technology.

Working with the Service Owner you will be responsible to ensure the products meet the current and future needs of the business.  Guiding the development of functionality through the full design, implementation, testing, deployment, maintenance and improvement phases with the goal of making Council services simpler, easier and faster to use. You will devise and iterate the product roadmap and backlog, be a champion for user needs, document product knowledge, and communicate plans and progress through various channels including social (eg. Yammer), stakeholder meetings and demos.

As a team leader you will act as a capacity resource manager for your team, ensuring the effective operation of key management information systems and managing the end-to-end aspects of IT Service Management for the Products within your portfolio. By promoting established ISO 20000 service management practices are followed and product documentation is kept up to date, you will ensure the products and services supplied meet the needs of the service and its users and are delivered to agreed, achievable service levels.

 

For an informal conversation about this opportunity, please contact Caitlin Bell Caitlin.Bell@northyorks.gov.uk or call 01609 532759

Applying is easy, simply click on apply now, register your details, remove your personal details from your CV and upload by midnight on Sunday 12th February 2023.

If you are interested in more than one opportunity, please just apply once online, then email Sophia.Pawson@northyorks.gov.uk or Liam.phillips@northyorks.gov.uk  detailing clearly all of the roles you wish to be considered for.

Apply Now

Salary: £30,151 - £32,909

Grade: I

Hours: Full-time, Permanent

Location: Hybrid with expectation to attend offices in North Yorkshire when required including County Hall Northallerton

Experience / Qualifications  

  • A level 4 qualification, equivalent technical qualification or demonstrable relevant experience in a managed enterprise IT environment 
  • Technical training qualification – MCP, CNA or manufacturers accreditation is desirable
  • ITIL V4 Foundation would be ideal, but this is not essential as long as you hold a professional qualification or equivalent in the relevant specialism
  • Experience of ICT incident and request resolution. 
  • Experience of maintaining desktop and mobile end user devices in an enterprise environment. 
  • Experience of using a Configuration Management system. 
  • Holds a driving licence

Role Summary

The Digital Workplace Team sit in Technology and provide technical support to enable service delivery and maximise the business benefit of its digital Microsoft 365 technologies and productivity software as well as it’s communication and collaborative technologies. The Digital Workplace team have a passionate focus on providing excellent customer service and encourage a positive user experience with the technologies available. The Digital Workplace supports the productivity toolset required to work in a forward thinking and continually developing digital workplace.

The Lead Technician in the Digital Workplace team will be able to work independently to achieve time sensitive tasks. The Lead Technician will also proactively work with knowledge experts and support product owners to enhance individual skills and knowledge in all areas supported by the Digital Workplace. There will be a need to have knowledge of and show a keen enthusiasm to learn about how to maximise the use of standard hardware technologies and software including our communication and collaboration tools and the underpinning asset and request management lifecycle to share knowledge with end users and support junior members of the team to develop a varied range of capabilities.
The Lead Technician will be an escalation point for junior members of the team on a day-to-day basis and will introduce proactive mentorship to embed a higher level of knowledge throughout the team. They will work alongside the Product Owner to prioritise the focus of work by feeding into planning and taking an active role to fulfil requests and incidents at 2nd Line level to ensure learning from those tasks and customer feedback are put into practice.

For an informal conversation about this opportunity, please contact Caitlin Bell Caitlin.Bell@northyorks.gov.uk or call 01609 532759

Applying is easy, simply click on apply now, register your details, remove your personal details from your CV and upload by midnight on Sunday 12th February 2023.

If you are interested in more than one opportunity, please just apply once online, then email Sophia.Pawson@northyorks.gov.uk or Liam.phillips@northyorks.gov.uk  detailing clearly all of the roles you wish to be considered for.

Apply Now

Salary: £24,948 - £27,344

Grade: G

Hours: Full-time, Permanent

Location: Hybrid with expectation to attend offices in North Yorkshire when required including County Hall Northallerton

Experience / Qualifications

  • You will hold an IT related qualification to Level 3, or equivalent
  • You will bring an eagerness to learn and to develop a career in software development
  • The ability to work to deadlines and targets.
  • Ideally you will have experience of building or maintaining websites, Knowledge of database technologies and have a basic knowledge of scripting or programming language.
  • good communication and presentation skills, both written and oral, with the ability to manage your time and work to deadlines

Role Summary

As a Junior Developer, you will support the development team in building and maintaining digital products for the organisation. You will be involved in support and troubleshooting, coding, testing, implementation, and documentation of solutions using in-house developed components and bought-in packages.

You will work closely with Senior Developers and the Digital Products and Services Team, customers, colleagues within T&C, Business Partners and other strategic business areas and working groups.

For an informal conversation about this opportunity, please contact Andrew Middleditch Andrew.Middleditch@northyorks.gov.uk or call 01609 533026 (x3026)

Applying is easy, simply click on apply now, register your details, remove your personal details from your CV and upload by midnight on Sunday 12th February 2023.

If you are interested in more than one opportunity, please just apply once online, then email Sophia.Pawson@northyorks.gov.uk or Liam.phillips@northyorks.gov.uk  detailing clearly all of the roles you wish to be considered for.

Apply Now

Salary: £32,909 - £35,411

Grade: J

Contract: Full Time, permanent

Location: Northallerton, Hybrid Working 

Experience / Qualifications

  • Relevant Business Analysis qualification, for example BCS Foundation or Diploma (preferred but not essential)
  • Experience of working with customer groups to conduct user research
  • Experience of generating test scripts and undertaking testing, both directly, and to facilitate it with others
  • Experience managing stakeholders at a range of seniority, both internal and external
  • Experience with digital products and services

Role Summary

are looking for a Digital Business Analyst to join our Digital Products and Services team within the Technology and Change department. This is a unique opportunity to help to design, evolve and improve internal and external facing digital services. As a Digital Business Analyst, you will be passionate about customer experience. You will use customer data to shape your work, using your knowledge of business analysis tools and techniques to engage with customers, manage workshops, gather product requirements, maintain product backlogs and conduct testing to ensure we build high quality products with the best customer experience possible. You will be a champion for user needs and communicate your ideas confidently. You will illustrate complex processes, systems, concepts and situations in a way that makes them easy to understand for a wide range of audiences.

For an informal conversation about this opportunity, please contact Anne-Louise Arkle Anne-louise.arkle@northyorks.gov.uk or call 01609 797039.

Applying is easy, simply click on apply now, register your details, remove your personal details from your CV and upload by midnight on Sunday 12th February 2023.

If you are interested in more than one opportunity, please just apply once online, then email Sophia.Pawson@northyorks.gov.uk or Liam.phillips@northyorks.gov.uk  detailing clearly all of the roles you wish to be considered for.

Apply Now

Salary: £38,296 to £40,578

Grade: L

Contract: Full-time, Permanent

Location: Hybrid with expectation to attend offices in North Yorkshire when required including County Hall Northallerton

Experience / Qualifications

  • A relevant technical qualification or technical experience that includes significant experience of designing, automating and testing the deployment and maintenance of information system applications using Web or database technologies
  • Knowledge of Windows and Linux Servers and their configuration and provisioning (including containerisation e.g. Docker)
  • Ideally you will have experience using DevOps lifecycle tools/toolchain (e.g. GitLab) and also provisioning and configuration management tools (e.g. Ansible, Terraform)
  • Excellent communication and presentation skills, both written and oral
  • Experience working to deadlines

Role summary

Are you an experienced DevOps Engineer/Site Reliability Engineer looking to further your career? Or, are you an Infrastructure Administrator looking to make a move into DevOps?

We are looking for a DevOps Engineer to join our Digital and Transformation team in creating new products for our newly formed council.  

As a DevOps Engineer you will work closely with other teams in the service (in particular the infrastructure teams) to ensure software products are configured and deployed on time, within budget, and to the agreed quality.

The core focus of this job is to drive the delivery of software products to the organisation by designing and building automations and configurations that meet required specifications and standards. Ensure deployment strategies for products are repeatable, scalable and reliable.

DevOps is way of working that isn’t just isolated to a single role, and as part of this role you will help develop and mature this practice by guiding and advising members of the Development and Infrastructure teams in DevOps practices to ensure close collaboration in development projects.

You will work closely with the Development Team Manager and the Digital Products and Services Team, customers, colleagues within Technology & Change, Business Partners and other strategic business areas and working groups. You will liaise closely with the Development Team Manager giving updated information on allocated work, as well as raising any issues, risks or concerns which may affect the timely delivery of projects.

For an informal conversation about this opportunity, please contact Andrew Middleditch Andrew.Middleditch@northyorks.gov.uk or call 01609 533026 (x3026)

Applying is easy, simply click on apply now, register your details, remove your personal details from your CV and upload by midnight on Sunday 12th February 2023.

If you are interested in more than one opportunity, please just apply once online, then email Sophia.Pawson@northyorks.gov.uk or Liam.phillips@northyorks.gov.uk  detailing clearly all of the roles you wish to be considered for.

Apply Now

Salary: £24,948 - £32,909

Grade: G – I

Contract: Full-time, Permanent

Location: Various offices across North Yorkshire, Hybrid Working

Experience / Qualifications

  • An understanding of and experience in the technologies that we support would be beneficial
  • Previous experience in a support role
  • Ability to solve problems
  • Strong communications skills
  • Customer focussed

Role Summary

This is an ideal opportunity for an up and coming ICT professional seeking to widen their skill set and experience. The Unified Communications, Endpoint and Security team are responsible for a wide range of technologies which include Aruba LAN and WiFi, telephony (both Mitel and Teams), PaloAlto firewall, Intune, SCCM, Exchange, AntiVirus, Citrix and endpoint.

As we migrate our product sets to Microsoft M365 there are particular opportunities to improve your skills and experience in supporting Exchange, Intune and Teams Phone System but the right person will have the potential for exposure across the breadth of technologies we manage.

For an informal conversation about this opportunity, please contact Andrew Lambert Andrew.Lambert@northyorks.gov.uk or call on 01609 533354.

Applying is easy, simply click on apply now, register your details, remove your personal details from your CV and upload by midnight on Sunday 12th February 2023.

If you are interested in more than one opportunity, please just apply once online, then email Sophia.Pawson@northyorks.gov.uk or Liam.phillips@northyorks.gov.uk  detailing clearly all of the roles you wish to be considered for.

Apply Now

Salary: £38,296 - £42,503

Grade: L

Contract: Full Time, permanent

Location: Hybrid with expectation to attend offices in North Yorkshire when required including County Hall Northallerton

Experience / Qualifications

  • You must be educated to Degree level in a field relevant to the post or equivalent experience
  • You will have a solid background in data analytics with experience of SSIS, SQL, Azure and the Microsoft Power Platform
  • You will also be able to solve complex data problems through data manipulation
  • You can demonstrate experience of planning and delivering work successfully in a project or product environment, and product lifecycle management
  • You must have exceptional communication skills both verbal and written, have the ability to understand the variety and complexity of users’ digital and data needs and how the product(s) will meet those needs
  • Be able to influence and persuade internal and external staff at both senior and middle management levels to enable new ways of working

Role Summary

Do you have a solid background in data analytics with experience of SSIS, SQL, Azure and the Microsoft Power Platform (in particular PowerBI)?

Do you want to build data tools that will underpin intelligence-led decision making and play a key role in shaping the future of analytics for the Council, in a passionate and innovative team?

This role offers you the fantastic opportunity to have key involvement in building a North Yorkshire unitary council, working with new technologies such as IOT (Internet of things), AI and Machine Learning. Data is at the heart of everything everyone does these days and will only get bigger.

As a Data Intelligence Specialist, you will be able to flex your technical skills by delivering innovative data solutions to the organisation.

We are proud to have kept at the cutting edge of the data analytics industry and continually invest in ourselves so we can provide the best possible solutions to our customers.

For an informal conversation about this opportunity, please contact Mark Peterson Mark.Peterson@northyorks.gov.uk or call 01609 797039.

Applying is easy, simply click on apply now, register your details, remove your personal details from your CV and upload by midnight on Sunday 12th February 2023.

If you are interested in more than one opportunity, please just apply once online, then email Sophia.Pawson@northyorks.gov.uk or Liam.phillips@northyorks.gov.uk  detailing clearly all of the roles you wish to be considered for.

Apply Now

If you feel any of these roles are something you could be interested in and would like to know more, please get in touch with the named contact on the individual role.

If you have a question about the recruitment process in general, you can contact Sophia Pawson on 07817829260, email Sophia.Pawson@northyorks.gov.uk or Liam Phillips on 07967380715 email Liam.phillips@northyorks.gov.uk    

Applying is easy, simply click on apply now, register your details, remove your personal details from your CV and upload.

If you are interested in more than one opportunity, please just apply once online, then email Sophia.Pawson@northyorks.gov.uk or Liam.phillips@northyorks.gov.uk  detailing clearly all of the roles you wish to be considered for.

We will not accept applications from agencies.

Closing Date: Sunday 12th February 2023

Interview Date: W/C 20th February 2023

Being 'digital by default' enables greater flexibility around where you choose to work from and means that working from home or remote working from another office is one of the major benefits of working for us. This connectivity can ensure that people in extreme weather conditions can safely work from home instead of risking a treacherous journey.

Northallerton also has great connectivity through the road and rail networks, being close to the A1 and on the main north/south train line. Technology and Change is based at County Hall, which is a two-minute walk from the train station and makes the daily commute much less stressful!

If you live a bit further afield and the commute would be an issue then the option to work from home two or three days a week could be considered, depending on service needs. Due to the digital nature of the functions that we perform, many people enjoy the benefits that this flexibility affords.

 

 

 

 

 

“Working in the digital team is so rewarding - we deliver some fantastic products which I'm really proud of and I love working in such a supportive and friendly team”. 
Kayleigh, Senior Product Manager 
 

 

“It’s great to be part of such an innovative team both in terms of the technology we work with and the ways in which we work”. 

Anne-Louise, Digital Products and Services Manager 
 

 

“We work together as part of a multi-disciplinary team to analyse and deliver great products. I feel supported with learning opportunities too, which has helped me to grow in my role.” 

Rich, Digital Business Analyst 
 

 

“Delivering digital services which our residents love makes being part of the digital team so rewarding. You learn something new every day!” 

Craig, User Experience Lead 
 

 

“The team is fantastic, they know their stuff and are really supportive and friendly. Our products make a real difference and everyone pitches in to make that happen.” 

Alex, Digital Products Graduate Trainee 
 

 

“Our Digital Team is friendly and supportive. We are passionate about delivering the best products to our customers.” 

Charlotte, Digital Products Graduate Trainee 

Technology and change teams

Digital and Transformation Services | Technology Services | Technology Solution | Customer Services | Commercial Services| Data and Intelligence 

 

The work we do - technology and change projects and awards

Some of the significant and award winning projects we have completed in recent years:

Project aims and objectives

Image of the Buy Local system being used on a smartphone.The early weeks of lockdown introduced self-isolation and shielding to North Yorkshire’s most vulnerable residents. Uncertainty, panic buying and general increased demand left some goods and services unavailable to sections of society. Likewise, local businesses were unable to trade in the conventional way. The solution needed to put local businesses in touch with customers in an effective and trusted way.

The idea came from the local economy work stream through its desire to help people to buy locally. The digital and customer team suggested the improvement to the initial solution of a list held on the North Yorkshire County Council website, based on their experience of managing this type of information for community services. Initial discussions with the local economy workstream chair were held to agree the most appropriate approach.

As well as the core teams listed above there was key input from our data and governance and legal services teams.

This is a new business directory built to put greater control at the hands of the user and done so under incredible time and regulatory pressure. Time was of the essence. The faster the service was launched, the greater its usefulness to our residents.

By replicating an existing product (the NYConnect community directory) we were able to improve the solution, which was initially holding data on a website, with an overhead to keep up to date and constraints around data governance and sharing consent. We turned this into a model where data owners (businesses and service providers) sign up, consent, and are able to keep their own information up to date. We were able to give customers the function to search what types of products they were looking for and directly contact local businesses.

The service put their trust an existing technical solution, which was already in use by customers. This saved months of time usually spent understanding requirements, defining and designing. The technical team were able to deliver a product that met core requirements within four days and took an agile and iterative approach to further tweak where necessary, based on customer usage and feedback and later on where COVID-19 restrictions eased.

The achievements

Buy Local is a free online business directory developed to connect residents with businesses and tradespeople operating under COVID-19 restrictions in their local area. Developed in direct response to consumer demand in the first uncertain weeks of national lockdown to find local solutions online and assist local business to provide essential goods and services.

Buy Local was developed exceptionally fast, as circumstances demanded, and has put consumers in touch with local businesses through a clear, user-friendly platform.

This has been a truly collaborative approach across the Council. In particular, the following teams made a significant contribution:

  • digital team - for their exceptionally quick and responsive design and implementation
  • customer service centre - outbound calling to businesses across the area
  • communications - who researched and produced stories and case studies which brought the directory to life. Also highly successful media campaigns that brought people to the site
  • trading standards - for checking and supporting all the businesses listed
  • COVID-19 local economy work stream - for striving to invigorate the local economy in such difficult circumstances
  • growth and heritage services - developing the idea of the a local directory

The customer experience was simplified. The solution put 750 businesses in one place. Customers were able to access up to date information on one highly functioning platform. In addition, the process for businesses providing the information was simple and already tested, balancing verification and consent with timeliness and detail.

The customer experience was made more accessible by building the site to accessibility standards, as opposed to a PDF or Word document or a simple long list of business that would not be easy to navigate. Routes to the site were made known through excellent communications and links through other local authorities.

The customer is more connected with other services, notably with trading standards.

The trading standards service checked each applicant to the scheme and was able to engage positively with businesses who initially gave concern, giving them advice and guidance which enabled them to achieve compliance with relevant legislation and allow their entry to the scheme. This enabled the trading standards service to reach businesses it would not have had contact with otherwise and it is hoped that their positive experience on this occasion will encourage them to seek advice as required in the future. This is a good outcome for those businesses and also for the residents and other consumers with whom they trade.

Finally, the experience was made quicker for customers. Functionality within the tool enabled customers to search by business type, area or key word to help them quickly connect with relevant businesses and provided a direct link to their website and social media accounts.

Benefits and efficiency delivered

  • since the site launched there have been almost 74,000 visits to the site
  • visitors have clicked the links to business websites 2,800 times. One business has received 80 visits to their website
  • there have been 53 telephone clicks, 639 email clicks and 3,358 clicks for further information about the services
  • in terms of the speed of the creation of the site and its usefulness in providing essential services, the shopping element of the site alone was visited 1,385 times in April 2020. Residents wanted and used this site.

These figures show that customers have been put in contact with local businesses when they needed them most.

The site went live in April 2020 and has been updated in response to customer feedback and as lockdown restrictions, we have updated the site to enable businesses to use it as a platform to support the ways they are trading.

Awards

This project was a finalist in the 'Effective Information Sharing & Security Award' category of the iNetwork awards 2020.

The associated video for this project won the 'Most Creative Video' category of the iNetwork awards 2020.

Buy local business directory video

Project aims and objectives

The wellbeing of residents in care homes is paramount. That means every aspect of wellbeing, from physical to mental. A conversation with a loved one and being able to see their face makes a massive difference to people living in care homes and allowing them to stay connected during the unprecedented times caused by the COVID-19 pandemic is vital.

The UK government introduced strict lockdown measures in March 2020 to limit the spread of coronavirus, encouraging people to stay at home and only go outside for essential trips such as exercise, food shopping or to collect prescriptions.

Delivery of traditional primary care service models proved to be difficult under COVID-19 with site visits potentially increasing the risk of infection being brought into the care home.

Many healthcare services were reconfigured to adhere to these new measures, which meant that most face-to-face appointments were replaced with telephone or online consultations.

Under normal circumstances, in-person visits to care homes are always welcome. They provide great comfort and vital clinical support to residents as well as allowing staff to keep in contact with the important people in the lives of the residents themselves. When those visits from loved ones and primary care clinicians were no longer possible it was necessary to use alternative means of keeping those essential contacts going.

Maintaining face-to-face contact between residents, their loved ones and clinicians involved in their care:

  • would be possible using remote and virtual applications already available to members of the public, social care workers and primary care clinicians
  • would require all care homes to have the necessary equipment to access these applications and have the necessary support to staff
  • would require coordination between local organisations involved in supporting care homes

In response to this, two complementary initiatives were designed and delivered at pace and scale across the care homes in North Yorkshire.

The North Yorkshire clinical commissioning group deployed 202 tablets to North Yorkshire care homes alongside an additional 30 “consumer” video calling devices deployed by North Yorkshire County Council to its own elderly persons homes. Both initiatives were at a time when all parts of the health and care sector were under significant operational pressure resulting from the COVID-19 pandemic. In addition, infection prevention control measures together with essential social distancing meant the delivery and handover of all these devices had to be carefully organised and managed through close working between the clinical commissioning group and council digital support teams, and a local community hub (Nidderdale Plus).

Sandra Anderson, director at the Millings Care Home in the North Yorkshire town of Bedale, said:

"From our first try we had a really good experience using the device. Residents were really happy with how it worked and we found it to be a really efficient way to contact healthcare professionals."

The achievements

All the devices were delivered through collaboration between the North Yorkshire clinical commissioning group and council digital teams, supported by the local voluntary sector organisation Nidderdale Plus. Deliveries were undertaken within strict infection control measures.

The deployment of the devices has been followed up by a structured survey and evaluation report commissioned by the North Yorkshire clinical commissioning group. In addition, regular usage data was analysed to assess the amount of activity taking place through the devices.

The devices can also be utilised by staff to access essential training sessions and materials and also to access applications such as self-care apps targeted towards a resident’s particular condition.

Feedback from care home staff, residents and primary care clinicians was obtained and fed into the evaluation process.

Some of the feedback received for the care home tablets and video calling devices project:

"Great initiative that we hope will continue after the pandemic restrictions are eased."

"Very useful project to enable increase in use of technology and improve ways of working during current pandemic."

"It’s really wonderful for our residents to be able to see the faces of their loved ones - we’ve had a few happy tears from them."

"Having the tablets has been invaluable during this crisis when residents can’t see their friends or families when normally, having visits would be the highlight of their day."

"It means families can have ‘virtual visits’ and it’s been brilliant."

"It gives everyone reassurance and peace of mind - families know their relatives in the care home are fine and it’s good for the resident’s mental health and stops them feeling isolated and locked in."

"Only that it is a great support. Much better to be able to see the GP during a consultation for our residents, rather than a telephone call. I have seen residents interacting with the calls and enjoying the experience."

"I feel that the use of technology i.e. video calls would be of great benefit to use going forward when COVID-19 restrictions are lifted. It reduces the amount of people coming into the home. Also one of our residents has attended and enjoyed weekly alcohol and anxiety groups. In the past he has not attended these groups, he says that he is attending due to been in his home environment."

"Reduced need to physically visit means patients are more likely to get a face to face consultation, although virtual. It also frees up clinical time that otherwise would have been spent travelling to and from the care home. More regular review of our patients has been possible."

"The main difficulty is that for elderly residents with visual or hearing impairment, they struggle to engage with the tablet. It still enables me to see them however."

"I have found it helpful to examine overall well being, breathing, rashes, to do memory assessments. The obvious benefit it that it has significantly reduced the number of visits in person required. This has two benefits: Firstly reduced risk of infection spread, and secondly, it does save time for GPs too."

Awards

This project was a finalist in the 'Partner Excellence Award' category of the iNetwork awards 2020.

Project aims and objectives

Image of the Blue Badge system being used on a smartphone.In 2018, we embarked on a project to transform the blue badge service. We identified much room for improvement due to:

  • Poor customer experience
  • Poor online experience resulting in low uptake and high drop-off
  • A disjointed application process
  • Poor online payment platform
  • No shortcut renewal process for people classed as ‘permanently disabled’
  • A four to six week wait for receipt of a badge

There were also inefficient processes associated with the service:

  • Only 17 per cent of applications completed online (vs phone)
  • Complications and delays around assessments
  • Delays due to matching payments and chasing evidence
  • Unnecessary assessment processes
  • Receipt of cheques resulting in high processing costs
  • Many customers opting to pay over the phone rather than online
  • Geographically inconsistent face-to-face offering

Following significant business change analysis, we chose to completely redesign the service through:

  • Creating an intuitive online application including screening and scoring tools
  • Systems integration with in-house and Department for Transport systems
  • Redesigned back-office processes
  • Creation of a data dashboard to allow monitoring of service performance and customer behaviour
  • Adherence to our customer and digital strategies

The achievements

Through implementing a new customer platform, badge management system and revised back-office processes the service has achieved:

  • Average 92 per cent applications completed online (previously 17 per cent)
  • Reduced time for receipt of badge (average of less than ten days against a previous time of four to six weeks)
  • £70k of annual savings
  • Efficient process and back office system have eradicated backlogs
  • Improved customer satisfaction ratings and feedback
  • Streamlined phone process that has removed significant wastage

There is now a rich data dashboard to monitor service performance and customer behaviour. This has been achieved through:

  • Cross functional project team (including service team leader, project manager, solution analyst, business change officer, UX designer, software developer and systems team officer)
  • Alignment to customer and digital strategies
  • Ongoing customer engagement and user testing
  • Process engineering
  • Customer journey mapping
  • Automated online decisions
  • User centric design and prototyping
  • Agile development approach
  • Consistent approach for ‘exceptions’
  • Culture change within the business to support moving customers to the online channel
  • Creating face-to-face ‘digital assistance’ model in libraries to support customers who need it

The project team were key to arriving at the correct outcome through analysing and challenging in order to arrive at a proposal that created a compelling business case.

The secondment of the service team leader onto the project provided the dedicated input required, allowing timely decisions, and was integral to the service redesign. This was an innovative approach for us and required significant investment and upskilling, but paid off through the success of the end product.

This role also linked to the utilisation of user feedback. Customer engagement sessions allowed us to challenge existing assumptions about customers, and ask directly what is right for them. The project has provided a best practice way to develop other customer facing services whilst ensuring efficiency and savings. The principles included:

  • Start with customer needs
  • Do less (reduce spend)
  • Design with data
  • Do the hard work to make it simple for customers
  • Iterate, and use feedback
  • Build for inclusion
  • Understand context and always focus on the customer
  • Encourage innovation
  • Be consistent. Use the same language where possible
  • Make things open. Provide clear and honest guidance about services and eligibility

Awards

This project was a finalist in the 'Transforming & Innovating Public Services Award' category of the iNetwork awards 2019.

The associated video for this project won the 'Most Creative Video' category of the iNetwork awards 2019.

Blue badge service transformation video

Project aims and objectives

Image of the Harrogate parking app being used on a smartphone.How many of us have had that daunting feeling when visiting a new town or city, whether for work or pleasure, and not knowing where to park? Or facing the dilemma of whether there will be any spaces left, how much is it going to cost and will I have enough change?

That frantic rummaging for loose change in the centre console is now long forgotten in Harrogate town centre.

Harrogate Borough Council operates its own off-street car parks as well as managing on-street car parking on behalf of North Yorkshire County Council. In 2017, in partnership with county colleagues, they began exploring smart parking as one element of a local digital and connectivity programme.

There was growing evidence that Harrogate was not immune to the climate of declining footfall and retail performance. Congestion had also become a local issue and there was a lack of evidence to support strategic decisions around parking assets. Research suggested smart parking had the potential to improve the customer experience, support the local visitor economy and enhance data-driven decision making.

Late in 2017 Harrogate Borough Council applied to an innovation competition fund and were subsequently chosen as the preferred destination to introduce a unique smart parking solution. The cost of the hardware and installation would be met by the fund.

After careful consideration of the available evidence, both Harrogate Borough Council and North Yorkshire County Council were bold enough to recognise the opportunity and potential benefits of a pioneering project, albeit implemented on a two-year trial basis.

The primary risk to the local authorities was the shift to minute-by-minute parking charging. A ‘linear’ pricing model is considered fairer to the customer but was uncommon in the UK. We decided that with an appropriate minimum charge, the benefits to the customer would outweigh the risks to us if it was monitored closely.

So how does smart parking work in Harrogate town centre?

A total of 2,200 surface mounted sensors were installed in all ‘paid for’ on-street parking bays and off-street surface level car parks.

The sensor can determine if a space is occupied in real time and provides this information to a free smartphone app used by the motorist. It also confirms the cost for each parking space and the hours of availability.

In practice

The app allows the motorist to navigate the most efficient route to the parking space that suits their needs and avoid areas where there is no available parking. On arrival, the motorist starts their parking session via the app with one click or they can still choose to pay and display in the traditional way.

A key benefit for both the motorist and the high street is that the motorist does not have to predict how long they will be in the bay and the session automatically ends when the car leaves. Payment is taken for the minutes parked, plus a convenience fee of 20p for each parking session.

How many of us have had to end visits to the high street abruptly for fear of the parking ticket running out? This smart parking solutions takes the worry away.

The system has also been integrated within the town’s two ‘barriered’ car parks through the use of automatic number plate recognition cameras. Motorists, who include their car registration in the app, can automatically enter and exit the car park and are charged accordingly.

The cross-party work included amendments to traffic management orders and the installation of two low powered wide area network antennas on council buildings. The key technical challenge related to the integration with various suppliers and platforms to deliver a seamless experience for users.

The achievements

During the first 18 months of the trial, take-up was encouraging. A total of 140,000 smart parking sessions were conducted by around 10,000 individual customers, equating to around ten per cent of all parking sessions.

As the project was a trial it was important to understand the benefits to the motorist as well as the two local authorities. Therefore customer feedback was essential, and 627 smart parking users were surveyed in 2020, with the results showing:

Improved customer experience

  • 83 per cent of users said using smart parking alleviates stress normally associated with using a pay and display machine
  • 93 per cent said it is more convenient than using a pay and display machine
  • 89 per cent believed the solution is fairer and makes parking easier.

Benefit to the local economy

  • the smart parking trial has supported a positive vision for the town centre
  • 62 per cent of users said they stay longer in Harrogate town centre as a result of not worrying about a pay and display ticket expiring
  • 60 per cent said they were more likely to park in Harrogate because they can pay via the app

Benefit to the environment

  • the trial has resulted in fewer miles being driven in Harrogate town centre
  • 32 per cent of users said they now check availability in-app before they arrive at their destination
  • 56 per cent of users have saved time finding a car parking space

Improved operational and strategic insight

Smart parking has provided both authorities with real-time capacity data, payment data and overstay data for parking across the town. The data has also acted as a robust evidence base for the recent parking review that will support town centre master planning in the future.

Financial benefit to the councils

The average session derived an additional 50p off-street and 25p on-street compared with customers who chose to pay and display. This is driven by:

  • no rushing back by the customer to avoid a parking ticket
  • the customer paying immediately upon arrival (89 per cent of users said the app saves them time compared with displaying a ticket)
  • the customer paying for the entire duration of their stay (i.e. the session ends when they drive away)
  • further financial benefits have been made through reduced transaction costs as well as less cash management

Financial benefit to the customer

Despite the 20p convenience fee, more often than not smart parking is cheaper for the customer than pay and display as they only pay for the minutes they use and do not overpay within a block purchase of time.

Following the success of the trial Harrogate Borough Council are currently exploring implementing a permanent solution.

Awards

This project won the 'Innovation of the Year' category at the LGC Awards 2020.

Project aims and objectives

In 2020, people's lives were changed dramatically. People required to shield were unable to leave their homes under almost any circumstances. 

In response to this, we brought together service delivery from a number of community support organisations. 

The achievements

With the help of 23 community support organisations and over 3,000 volunteers, we were able to mobilise support for those shielding in just four days.

We implemented a technology solution to quickly deploy volunteers to where they're needed most. A new team, 'U+' was established to bring together data, technology and volunteers in a way that has never been achieved before.

As a result, between April and October 2020, the community support organisations were able to:

  • delivered 22,135 bags of food shopping
  • delivered 21,968 hot meals
  • delivered 13,091 prescriptions
  • made 31,985 welfare and befriending calls
  • have had contact with 60,567 residents

There were also:

  • 40,000 text messages sent
  • 24,000 letters sent out
  • 140,000 telephone calls to check people were managing and to follow up previous contacts
  • 2,500 face-to-face contacts

Awards

This project won the 'People's Choice Award' of the North Yorkshire County Council Innovation Awards 2020.

Shielding response team video

How technology and change are improving digital accessibility

Our NYCC & Me podcast features a thought-provoking conversation on digital accessibility with colleagues from technology and change...

You can watch the full episode here (opens new window to play on YouTube).

Why work for us?

Technology and change is an exciting, innovative and friendly service to work for with staff committed to supporting services across the council to deliver the best possible outcomes to our local residents.

Our staff are structured into teams providing centres of excellence for the council on key activities including: programme and project management, change management, solutions analysis, coding, security, information assurance, technical architecture, business intelligence, data governance and systems administration.

Recently the council’s contact resolution centre also moved into technology and change, providing further opportunities to push forward with our digital agenda ensuring self-help and automation wherever possible for accessing and delivering council services.

We have recently expanded our commercial activities, helping to generate additional income for the council and building on our very successful schools ICT commercial service which has been providing services to schools for over 25 years. 

We are fully committed to developing our staff and offer graduate and apprentice opportunities as well as providing training and development as they progress in their career. We are developing career pathways across our service to enable staff to move sideways and upwards as they develop. We positively encourage flexible working and provide staff with the technology they need to work from a wide variety of locations and from home.

This is an exciting opportunity to join an ambitious team during a time of considerable change, and contribute to the challenges and opportunities that exist, both present and future.

If you would like to play a key part in delivering this ambition then we would like to hear from you.

Robert Ling 2 WEB.jpg

Robert Ling, Assistant Director - Technology and Change

North Yorkshire really is a stunning, vibrant county with safe communities and excellent education. Over the past two years the new national crime figures have revealed North Yorkshire to be the safest place in England. It is rich in heritage and culture, in a back drop of outstanding natural beauty, vibrant cities, market towns, quaint villages, stunning rural and coast landscapes. We can also boast having three towns in the top ten of the UK halifax quality of life survey

If you are considering relocating to North Yorkshire we provide a comprehensive  relocation benefits package (pdf / 180 KB) (subject to eligibility) and as a whole North Yorkshire offers some great employment opportunities for your family members along with a substantial number of good to outstanding performing schools. A simply stunning location to live and work, we really do have it all!

The county benefits from excellent road and rail links, with easy access via the east coast mainline, the A1(M) and A19. Leeds, York, Newcastle, Durham and Teesside are all easily commutable, and London just two hours away by train. North Yorkshire borders the Lake District, Lancashire, County Durham, and Yorkshire & Humber regions with all they have to offer.

Would you like to work in our technology and change team?

Feel free to send us your CV to ResourcingSolutions@northyorks.gov.uk. As soon as we find you compatible with an opening, we will get back to you.

Current Technology and Change opportunities

Found 19 jobs
  • Field Technician

    Countywide, DL7 8AD
    £22,777 - £24,948
    Full Time | Permanent
    Closing date
    05 Feb 2023
  • Solutions Analyst

    Northallerton, DL7 8AD
    £38,296 - £42,503
    Full Time | Permanent
    Closing date
    12 Feb 2023
  • Senior Server Officer

    Northallerton, DL7 8AD
    £32,909 - £35,411
    Full Time | Permanent
    Closing date
    12 Feb 2023
  • Service Desk Analyst

    Countywide, DL7 8AD
    £21,968 - £22,777
    Full Time | Permanent
    Closing date
    12 Feb 2023
  • Product Owner

    Northallerton, DL7 8AD
    £35,411 - £38,296
    Full Time | Permanent
    Closing date
    12 Feb 2023