CLOSED - Head of Delivery - Digital and Transformation

We're seeking a new head of delivery - digital and transformation to lead and implement digital and transformation strategies across the council.

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  • Can you lead our transformation?

This is your opportunity to make a real difference

North Yorkshire is a great county, with people and businesses who are proud to live here, proud of what they do and who they are. As a council, we are just as passionate about where we work and the people we serve. We are proud of what we have achieved to date, and ambitious about the services we will continue to provide in the future.

Our vision is for North Yorkshire to be a thriving county, which adapts to a changing world and remains a special place for everyone to live, work and visit.

A fundamental part of achieving this vision is ensuring that we adapt and change our services wherever we can, so we can fully embrace the possibilities afforded by becoming more digital and agile in our approach. That is where you come in! 

This exciting role to join the senior leadership team for the Technology and Change service - this service provides customer services, digital, business analysis, projects and ICT across the council as well as to external organisations. As a result of significant investment, the Council is undertaking a large digital and transformation delivery programme in order to help drive transformation across the sector, as well as working closing with partner organisations.

Our priority is to transform the way we interact with our customers to improve the impact and effectiveness of council services - we want to enable a wider reach, develop more innovative ways of delivery and fundamentally provide a more accessible service for all, regardless of location, disability or age. This role will provide you with the platform to lead on these transformation ambitions and help us succeed. You really will have the opportunity to make a real difference to the lives of all our residents and communities - and create your own legacy in the process.

The key priorities and challenges of the role are:

  • the key strategic priority is to transform the way we interact with customers to improve the impact and effectiveness of council services
  • help us meet our ambitions in relation to digital and transformation, including the design, build, and delivery of innovative business solutions and services that support the council and its partners across the local government, health and voluntary sectors
  • this role has a broad remit. You will be managing the digital products and services team, development team, projects and programmes and business change and have responsibility for operational budgets of about £3 million
  • you will work closely with senior managers and service leads to design and implement the new models for delivery of services and align transformation plans with wider service planning, member reviews and other internal and external factors

Public sector innovation

There is real ingenuity, innovation and opportunity when working in the public sector. We deliver vital people services, respond to emergencies and often at critical parts of people's lives and we do this at scale. 

Due to the number of businesses we own and our significant commercial offer, we are a hybrid organisation with the best of public and private sector thinking.

When we refer to 'digital' we view this as an approach rather than technical applications. You certainly do not need to be a technical professional to succeed in this role. We are looking for someone who can achieve clarity regarding customer need, champion customer experience and uses the latest innovations and thinking to deliver effective solutions. You will be a credible and highly influential leader to challenge and support key stakeholder thinking, harvest their support and jointly deliver the transformation that makes a direct difference to people's lives.

This post holder will deputise to me; there is the opportunity for career advancement. We are recognised as one of the highest performing authorities, you will be working with talented people at the top of their game. The Technology and Change service has transitioned from a provider of services to add real value and strategic thought leadership across the organisation. With a fresh new team, it is an exciting time to join us.

I look forward to receiving your application.

Robert Ling - Assistant Director Technology, Change and Customer Services.

Technology and change projects and awards

Some of the significant and award winning projects we have completed in recent years:

Buy local business directory

Buy local is a free online business directory developed to connect residents with businesses and tradespeople operating under COVID-19 restrictions in their local area. The project was a finalist in the 'Effective Information Sharing & Security Award' category of the iNetwork awards 2020. Our video also won the 'Most Creative Video' at the awards. Read more about our buy local business directory project.

Blue badge service transformation

This project saw the transformation of our blue badge service to be more user-friendly, efficient and cost-effective. The project was a finalist in the 'Transforming & Innovating Public Services Award' category of the iNetwork awards 2019. Our video also won the 'Most Creative Video' at the awards. Read more about our blue badge service transformation project.

Smart parking in Harrogate

Working in partnership with Harrogate Borough Council, we developed an app to allow smart parking in Harrogate town centre. The project won the 'Innovation of the Year' category at the LGC Awards 2020. Read more about our smart parking in Harrogate project.

Shielding response team

In response to the COVID-19 lockdown and residents who were shielding in particular, we developed a technology solution to quickly deploy volunteers to where they were needed most in North Yorkshire. This project won the 'People's Choice Award' of the North Yorkshire County Council Innovation Awards 2020. Read more about our shielding response team project.

About the role

Role: Head of Delivery - Digital and Transformation
Salary: £59,526 to £67,815
Budget: £3 million

The core focus of this job is to lead on ensuring that the council’s ambitions in relation to digital and transformation are met. You'll also lead highly effective teams of professional projects and change specialists, utilising best practices across agile, human-centred design, product management and other appropriate techniques.

In particular, you will be responsible for the following:

  • digital products and services team: design, development and delivery of new/updated online channels and user-centric applications
  • development team: development of technology solutions to meet identified requirements including online digital solutions
  • projects and programmes: management of programmes and projects within a very large and complex change portfolio, delivering significant multi-million-pound benefits
  • business change: provision of business analysis and business change services to support the council to design and implement change effectively

The role will entail:

  • enable the design, build, and delivery of innovative business solutions and services that support the council and its partners across the local government, health, and voluntary sectors
  • harness and develop expertise and talent among the workforce
  • lead highly effective teams of professional specialists to deliver programmes of innovation utilising best practice across agile, human centred design, product management and other appropriate techniques
  • deputise for and support the assistant director of technology and change in the delivery of the wider transformation programme
  • identify and secure opportunities for investment and growth
  • establish partnerships that enable the council to collaborate; partnering with customers, using networks and exploiting expertise and investment opportunities to deliver mutual, enduring value

Key dates

  • Closing date:11am on 3 September 2021
  • Shortlisting date: 7 September 2021
  • Interview date: 15 September 2021

Contact us

We encourage conversations to progress your interest in this role. For an informal confidential discussion about this opportunity, please contact Penny Keatings at 411462 or Johnathon Reardon at / 07967 469324.


To apply please send your CV including a personal statement in one Microsoft Word document to by 11am on 3 September 2021.

It is important that your CV includes: your full contact details (telephone, email, address), full employment history (name of employer, job titles, dates of employment and salary), full education history (qualification, grade, dates and place of study), explanation of any gaps in employment and the contact details of at least two referees including your current / most recent employer indicating whether you consent to us contacting each referee prior to interview.

Your personal statement should outline your motivation for applying and how you meet the criteria for the role.

We will not accept applications from agencies.

We look forward to receiving your application.

Key documents

Living and working in North Yorkshire...

Photographs of Whitby Abbey and Ribblehead Viaduct.North Yorkshire is a thriving county that adapts to a changing world and remains a special place to live and work.

North Yorkshire's natural beauty is captured in its three areas of Outstanding Natural Parks, National Nature Reserves, stunning coastlines, scenic rural villages, vibrant cities and market towns. North Yorkshire is a beautiful, thriving and special place to live and work, rich in heritage and culture.

North Yorkshire features significantly in the ten best places to live in the UK in Halifax Quality of Life Survey 2019. The Quality of Life index aims to quantify where living standards are highest in the UK by ranking local performance across a range of indicators.

Richmondshire was placed second in the list, a position boosted by excellent personal wellbeing factors (life satisfaction, happiness). Hambleton was placed fourth and Ryedale was placed eighth, a truly commendable achievement and another incredible accolade for North Yorkshire.

Photographs of Malham Cove and Scarborough beach.

Figures released by the Office for National Statistics (ONS) March 2019 bulletin positions North Yorkshire as the safest place in England with extremely low crime rates.

In addition, the county benefits from excellent road and rail links, with easy access via the east coast mainline, the A1(M) and A19. Leeds, York, Newcastle, Durham and Teesside are all easily commutable, and London/ Edinburgh is just two hours away by train.

From its lively cities to pretty villages, rolling countryside and grand coastline, Yorkshire has so much to offer.

As a whole, North Yorkshire offers a high standard of living working in a stunning location.

Great employment opportunities for your family members along with a higher proportion of schools, which are good or outstanding compared to national figures.