What to do if you are unhappy with the way the local authority is dealing with your child’s special educational needs.

Local authorities no longer have a role in general complaints about a school or educational institution, although they do still hear curriculum complaints. If you are complaining about council services (including complaints about assessment), you can submit a complaint online. You must complain to the council before taking the complaint further.

If you're not happy with the way the local authority is dealing with your child's special educational needs, try to resolve things informally in the first instance. The Special Educational Needs and Disabilities Information, Advice and Support Service (SENDIASS) is an arms-length organisation which offers a free and impartial advice service as well as mediation. They are trained in helping people in dispute to reach agreement.

Submit a complaint online