Contact us by phone

View telephone numbers for contacting North Yorkshire County Council.

General enquiries: 01609 780780

Social care services (and social care out of hours)

The customer services centre may be contacted for all social care services enquiries from adults, young people and children. The telephone number below will be answered by the emergency duty team outside of our opening hours. You can find out more about the out of hours service here.

Telephone: 01609 780780

Other ways to contact us by phone

Minicom (for hearing impaired individuals only): 01609 779838

Contact us online

Why not contact us online by live chat or alternatively access our range of online services.

Call recording policy

You can  view our call recording policy here (pdf / 48 KB).

Our customer service standards

You can view our customer service standards below.

Our councillors and employees are committed to providing high quality, accessible services to the residents and businesses of North Yorkshire.

Right treatment

You can trust us to:

  • do what we say we will do;
  • be helpful and polite;
  • treat you fairly and with respect;
  • look at things from your point of view so we can provide what you need, when you need it; and
  • protect your personal information.

Getting it right

We will:

  • provide you with the right information advice and guidance;
  • explain things clearly;
  • say sorry and put it right if we make a mistake;
  • involve you and your community to improve how we do things; and
  • demonstrate value for money.

Keeping you informed

We will:

  • deal with your request the first time you contact us, or as soon as we can;
  • tell you what will happen next and by when;
  • keep you updated with progress; and
  • consult with you on changes to services.

Easy access

We will:

  • make more of our services available online to use at a time that suits you;
  • explain clearly how to contact us in other ways;
  • provide choice for you on how you would like to be contacted by us; and
  • make it easy for you to use online services and help you when you need a hand.

In return

We need you to:

  • use online services where available;
  • give us the correct information at the right time;
  • tell us when something changes;
  • be on time for any appointment; and
  • treat our staff with respect.

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