Resources for staff, managers or tenants, around the measures implemented to prevent and respond to COVID-19 in the hospitality, leisure and tourism sector.

Report an outbreak

Information on how to report an outbreak in a hospitality, leisure or tourism setting can be found on the reporting an outbreak page.

Business and Venues

To reduce social contact, the regulations require some businesses to close and impose restrictions on how some businesses provide goods and services. The full list of businesses and venues required to close can be found within the national business and venue guidance, and includes the following;

  • hospitality venues such as cafes, restaurants, pubs, bars and social clubs; with the exception of providing food and non-alcoholic drinks for takeaway (until 11pm), click-and-collect and drive-through. All food and drink (including alcohol) can continue to be provided by delivery.
  • accommodation such as hotels, hostels, guest houses and campsites, except for specific circumstances, such as where these act as someone’s main residence, where the person cannot return home, for providing accommodation or support to the homeless, or where it is essential to stay there for work purposes.
  • leisure and sports facilities such as leisure centres and gyms, swimming pools, sports courts, fitness and dance studios, riding arenas at riding centres, climbing walls, and golf courses. Organised outdoor sport for disabled people is allowed to continue. Further guidance about sports and physical activity.
  • entertainment venues such as theatres, concert halls, cinemas, museums and galleries, casinos, amusement arcades, bingo halls, bowling alleys, skating rinks, go-karting venues, indoor play and soft play centres and areas (including inflatable parks and trampolining centres), circuses, fairgrounds, funfairs, water parks and theme parks
  • animal attractions (such as zoos, safari parks, aquariums, and wildlife reserves)
  • indoor attractions at venues such as botanical gardens, heritage homes and landmarks must also close, though outdoor grounds of these premises can stay open for outdoor exercise.

Exercising and meeting other people

You should minimise time spent outside your home. 

It is against the law to meet socially with family or friends unless they are part of your household or support bubble. You can only leave your home to exercise, and not for the purpose of recreation or leisure (e.g. a picnic or a social meeting). This should be limited to once per day, and you should not travel outside your local area.

Public outdoor places include:

  • parks, beaches, countryside accessible to the public, forests
  • public gardens (whether or not you pay to enter them)
  • the grounds of a heritage site
  • Playgrounds

North Yorkshire information

Useful Links

PHE/Government Guidance

Hiya, I’m the general manager here at the Alexandra in Harrogate, and we'd just like to go through the Covid procedures that we've put in place since lockdown to help you guys stay safe.

We do ask everybody who comes into the venue to do the COVID-19 app. Do you have that?

I do yeah

Excellent, if you don't have it, you don't have to worry, we can log in manually on our system. But we do ask everybody to follow the track and trace system. so we are a cashless system so it must be card payments only, contactless where as possible, we ask everybody to sanitize their hands when they're come into the venue so if you could sanitize your hands as you come through please so we have table service in line with uk law.

Hi, welcome to Alexandra what can I get for you today?

Uh just a lime and soda please.

A lime and soda. That’s great would you like anything to eat with it?

No, just a drink.

 Just a drink, no problem if you stay seated I’ll bring that over to you. Thank you.

 There you go there's your drink. If you wouldn't mind taking that off the tray for me please. Yeah of course.

Thank you very much.

To summarise; to maintain safety in our business if we follow the track and trace procedures, wear our masks, fit to the social distancing guidelines, use our one-way system, the table service, and our cashless payment systems. We should all remain safe. Following the rules is really, really easy and if we all follow them, maintain our social distance and follow the instructions given to us by people in the hospitality industry then we'll all be remaining safe.