Help for people who are “Clinically Extremely Vulnerable” (CEV)

Guidance for people who are Clinically Extremely Vulnerable from Covid-19

If you have a medical condition that identifies you as clinically extremely vulnerable (CEV) to covid-19 you will have been notified by your GP or consultant to advise you that you are on the national shielding database.

More people asked to shield

Up to 14,000 people in North Yorkshire will receive a letter from the NHS this week, advising that they are at higher risk of severe illness from coronavirus and asking them to start following national shielding guidance until 31 March 2021 at the earliest.

If you or someone you know has been advised to shield, you’ll find information on this page including a link to the government guidance and a form you can fill in to let us know how we can help and support you.

As well as specific health conditions, other factors that are known to increase a person’s risk of becoming seriously ill if they were to catch covid-19 include ethnicity, weight, age and prescribed medications. If you have any questions or concerns about why you have been asked to shield, please contact your GP.


The government re-introduced shielding for people who are clinically extremely vulnerable during the current national lockdown.

If you have a medical condition that identifies you as clinically extremely vulnerable the government will write to you to advise you that you are on the national shielding database and the letter will set out how the national lockdown will affect you and any action you need to take to register for support.

This letter is a formal shielding notification and can act as evidence for employees to show that you cannot work outside your home during the lockdown period.

Full guidance is available on the national shielding guidance website.

People who are clinically extremely vulnerable should not attend work, school, college or university, and limit the time you spend outside the home. You should only go out for medical appointments, exercise or if it is essential.”

If you need any additional support to help follow the guidance such as access to supermarket priority delivery slots or a call from ourselves you are being encouraged to register for support via the National Shielding Support Service (NSSS) website

If you have previously registered on the NSSS but your support needs have changed you can log on and update your details.

In order to limit the time spent outside the home and to protect yourself from infection you should avoid visiting shops or pharmacies.

Getting help and support

You can find a range of help and support on offer on our help for you during coronavirus page.

If you can, please contact family, friends or neighbours and let them know how they can help you. Try to get in touch by phone, text or using email or other technology to avoid physical contact.

If you don’t have anyone else to call on there are a number of local groups and voluntary organisations across the county who can help you with a range of tasks such as shopping, prescription collections, pet care, and access to financial support and advice services.

Request support during Covid-19

Or you can call our Customer Services Centre on 01609 780780. We are open 7 days a week from 8am to 5.30pm.