Help for you during Coronavirus (Covid-19)

Find help and support available during the Coronavirus (Covid-19) pandemic.

Help from family, friends and neighbours

If you’re self-isolating you may need help with things like shopping, collecting a prescription or looking after pets. If you can, please contact family, friends or neighbours and let them know how they can help you. Try to get in touch by phone or using email or other technology to avoid physical contact.

Find out more about how you can help.

How we can help if you don't have anyone to call on

Contact us

If you don’t have anyone who can help you can contact us on 01609 780780 every day between 8am and 5:30pm and we will direct you to the right support.


We are working alongside district councils with 23 community organisations across the county to coordinate the voluntary sector network in each locality, providing a safety net of support.

Help and support is available for you if you need it with a range of things such as:

  • shopping for food or other essentials
  • help to set up online shopping services and access priority delivery slots at supermarkets
  • collecting and delivering prescriptions
  • caring for pets
  • having someone to talk to
  • help for you to get online and using technology like FaceTime or Skype to talk to friends and family
  • delivering books and magazines or materials to support hobbies such as wool for knitting or art materials

You can also find details of local voluntary and community groups offering support during coronavirus through our online directory North Yorkshire Connect.

NHS Volunteer Responders can help people who are self-isolating and in need of support with shopping, prescriptions and other essentials. You can call 0808 196 3382 every day between 8am and 8pm and more details can be found here NHS Volunteer Responders

Shopping and money

National supermarkets have special arrangements in place to support people during the coronavirus pandemic. You can find out more about these using the links below. 

You can find  information on how to safely pay volunteers or other suppliers here (pdf / 612 KB).

View the UK Finance guide to making payments safely in lockdown.

Age UK have put together some information about when and where people who are over 70 years old can get essential shopping.

Local food suppliers

Find details of businesses who are offering food deliveries and takeaways and other products and services in your local area on Buy local.

If you don’t have money to pay for food, either because you don’t have enough or can’t access the money you have we can help. Please call us on 01609 780780 every day between 8am and 5:30pm.

Help for people who are “shielded”

People who are clinically extremely vulnerable to coronavirus began shielding to protect themselves in March.

On 1 August shielding was paused. The government is now advising people to adopt strict social distancing rather than full shielding measures and the national programme of food and prescription deliveries has ended. People who have been shielding are now able to visit shops and return to work provided that their workplace is covid secure.

Read the full guidance from the Government for people who are shielded.

We have been contacting those people on the shielding list to put alternative methods of support in place should they need it.

If you need help to set up an online supermarket delivery or if you are having trouble accessing a priority slot please contact our customer service centre for help on 01609 780780.

Our support for people who do not have anyone else to call on will continue.

Find information about help and support available.

Mental health support

It’s more important than ever to look after your mental health during these times. You can find a range of help support on our look after your mental health pages.

Read guidance for parents and carers on supporting children and young people’s mental health and wellbeing.

Support for victims of domestic abuse

Along with our partners, we commission the Independent Domestic Abuse Services (IDAS) to provide help and support. IDAS are extending their live chat service to provide additional support to people who are afraid of their partner or a family member. An additional chat service for professionals, agencies and our partners has also opened.

You can find more information on our domestic abuse page

Help for carers

Working with our carers centres we’ve pulled together a list of 10 sources of helpful information and advice for unpaid carers.

View further information and guidance for carers.

Accessible and easy read information

Along with our partners we've pulled together a range of accessible and easy read versions of information about coronavirus.