Find help and support available during the Coronavirus (Covid-19) pandemic.
You can also find specific help relating to work if you’re an employee or business in our help for your business section.
- Help from family, friends and neighbours
- How we can help if you don't have anyone to call on
- Community and support organisations
- Shopping and money
- Test and Trace Self Isolation support payments
- Support if you are experiencing financial hardship
- Help for people who are “clinically extremely vulnerable (CEV)”
- Mental health support
- Support for victims of domestic abuse
- Help for carers
- Accessible and easy read information
Help from family, friends and neighbours
If you’re self-isolating you may need help with things like shopping, collecting a prescription or looking after pets. If you can, please contact family, friends or neighbours and let them know how they can help you. Try to get in touch by phone or using email or other technology to avoid physical contact.
Find out more about how you can help.
How we can help if you don't have anyone to call on
Community support organisations
Throughout the pandemic we’ve been working alongside 23 community support organisations across the county to co-ordinate volunteer and community support in each area, ensuring everyone who needs help has someone they can call on.
Help and practical support with things like emergency food shopping is available for you while you are self-isolating from your local community support organisation.
Find the contact details of the community support organisations operating in your district:
- Craven (pdf / 535 KB)
- Hambleton (pdf / 135 KB)
- Harrogate (pdf / 497 KB)
- Richmondshire (pdf / 496 KB)
- Ryedale (pdf / 483 KB)
- Scarborough (pdf / 138 KB)
- Selby (pdf / 295 KB)
You can also find details of other local voluntary and community groups offering support during coronavirus through our online directory North Yorkshire Connect.
NHS Volunteer Responders can help people who are self-isolating and in need of support with shopping, prescriptions and other essentials. You can call 0808 196 3382 every day between 8am and 8pm and more details can be found here NHS Volunteer Responders
Shopping and money
Local food suppliers
You can find details of businesses who are offering food deliveries and takeaways and other products and services in your local area on Buy local.
Test and Trace self-isolation support payments
If you have been asked to self-isolate by NHS Test and Trace, either because you tested positive for coronavirus or have recently been in close contact with someone who has tested positive for coronavirus, you could be entitled to a support payment. Read further information and apply from your district council.
Support if you are experiencing financial hardship
If you are experiencing financial hardship you may be eligible for financial support from the North Yorkshire Local Assistance Fund. Vouchers to cover the cost of food and energy are available for individuals and families.
If you would like advice on what other help you may be entitled to contact the Customer Services Centre on 01609 780780 or contact your local Citizens Advice Bureau.
Help for people who are “clinically extremely vulnerable (CEV)”
Shielding was first introduced in March 2020 to protect those most at risk of severe illness from Covid-19.
If you have a medical condition that identifies you as clinically extremely vulnerable (CEV), you will have been notified by your GP or consultant to advise you that you are on the national shielding database.
As well as specific health conditions, other factors that are known to increase a person’s risk of becoming seriously ill if they were to catch Covid-19 include ethnicity, weight, age and prescribed medications.
People who are clinically extremely vulnerable are no longer advised to shield, although government advice is to take extra care while the virus is still spreading in our communities.
You might want to consider precautions such as meeting friends and family outside, using online deliveries for shopping or going at quieter times of the day. You might still want to ask friends or family to collect medicines for you.
Full guidance is available on the national shielding guidance website.
Many people who are at higher risk of becoming seriously ill from Covid-19 may still need help with shopping and other essentials. Our support will continue, whether that’s helping people who are asked to self-isolate after testing positive or being contacted by NHS Test and Trace.
Getting help and support
Or you can call our Customer Services Centre on 01609 780780. We are open 7 days a week from 8am to 5.30pm.
Mental health support
It’s more important than ever to look after your mental health during these times. You can find a range of help support on our look after your mental health pages.
Read guidance for parents and carers on supporting children and young people’s mental health and wellbeing.
Support for victims of domestic abuse
Along with our partners, we commission the Independent Domestic Abuse Services (IDAS) to provide help and support. IDAS are extending their live chat service to provide additional support to people who are afraid of their partner or a family member. An additional chat service for professionals, agencies and our partners has also opened.
You can find more information on our domestic abuse page.
Help for carers
Working with our carers centres we’ve pulled together a list of 10 sources of helpful information and advice for unpaid carers.
- Factsheet for carers (pdf / 452 KB)
- Sources of Support (pdf / 449 KB)
- My Coronavirus plan (docx / 31 KB)
- Best practice for hand washing (pdf / 143 KB)
- Quick glance sheet of recommended PPE for unpaid carers (pdf / 640 KB)
View further information and guidance for carers.