Find help and support available during the Coronavirus (Covid-19) pandemic.

Help from family, friends and neighbours

If you’re self-isolating you may need help with things like shopping, collecting a prescription or looking after pets. If you can, please contact family, friends or neighbours and let them know how they can help you. Try to get in touch by phone or using email or other technology to avoid physical contact.

Find out more about how you can help.

How we can help if you don't have anyone to call on

Contact us

If you don’t have anyone who can help you can contact us and we will direct you to the right support

Request support during Covid-19

or call 01609 780780 every day between 8am and 5:30pm.


Community support organisations

We are working alongside 23 community support organisations across the county to co-ordinate volunteer and community support in each are ensuring everyone who needs help has someone they can call on.

Help and support is available for you if you need it with a range of things such as:

  • shopping for food or other essentials
  • help to set up online shopping services and access priority delivery slots at supermarkets
  • collecting and delivering prescriptions
  • caring for pets
  • having someone to talk to
  • help for you to get online and using technology like FaceTime or Skype to talk to friends and family
  • delivering books and magazines or materials to support hobbies such as wool for knitting or art materials

Find the contact details of the community support organisations operating in your district:

You can also find details of other local voluntary and community groups offering support during coronavirus through our online directory North Yorkshire Connect.

NHS Volunteer Responders can help people who are self-isolating and in need of support with shopping, prescriptions and other essentials. You can call 0808 196 3382 every day between 8am and 8pm and more details can be found here NHS Volunteer Responders

Shopping and money

Local food suppliers

Many local businesses are adapting their services during the pandemic. Lots of food retailers and restaurants are operating local delivery services for people who are self-isolating.

Find details of businesses who are offering food deliveries and takeaways and other products and services in your local area on Buy local.

You can find  information on how to safely pay volunteers or other suppliers here (pdf / 612 KB).

View the UK Finance guide to making payments safely in lockdown.

Age UK have put together some information about when and where people who are over 70 years old can get essential shopping.

If you don’t have money to pay for food, either because you don’t have enough or can’t access the money you have we can help. Please call us on 01609 780780 every day between 8am and 5:30pm.

Test and Trace self-isolation support payments

If you have been asked to self-isolate by NHS Test and Trace, either because you tested positive for coronavirus or have recently been in close contact with someone who has tested positive for coronavirus,  you could be entitled to a support payment. Read further information and apply from your district council.

Support if you are experiencing financial hardship

If you are experiencing financial hardship you may be eligible for financial support from the North Yorkshire Local Assistance Fund. Vouchers to cover the cost of food and energy are available for individuals and families.

Further information is available here.

If you would like advice on what other help you may be entitled to contact the Customer Services Centre on 01609 780780 or contact your local Citizens Advice Bureau.

Help for people who are “Clinically Extremely Vulnerable (CEV)”

People who are clinically extremely vulnerable to coronavirus began shielding to protect themselves in March.

On 1 August shielding was paused and the national programme of food and prescription deliveries ended. People who have been shielding are now being advised to follow additional guidance depending on which level of covid alert you live in - medium, high or very high. North Yorkshire is currently in the medium tier however, from 5 November 2020 all of England will be subject to new national lockdown measures.

Help and support is available for anyone who is Clinically Extremely Vulnerable and doesn’t have anyone locally to help them by contacting the Customer Services Centre on 01609 780780.

Read more information on what the current national guidance is for people who are Clinically Extremely Vulnerable and details about the help and support available in North Yorkshire.

Mental health support

It’s more important than ever to look after your mental health during these times. You can find a range of help support on our look after your mental health pages.

Read guidance for parents and carers on supporting children and young people’s mental health and wellbeing.

Support for victims of domestic abuse

Along with our partners, we commission the Independent Domestic Abuse Services (IDAS) to provide help and support. IDAS are extending their live chat service to provide additional support to people who are afraid of their partner or a family member. An additional chat service for professionals, agencies and our partners has also opened.

You can find more information on our domestic abuse page

Help for carers

Working with our carers centres we’ve pulled together a list of 10 sources of helpful information and advice for unpaid carers.

View further information and guidance for carers.

Accessible and easy read information

Along with our partners we've pulled together a range of accessible and easy read versions of information about coronavirus.