Find help and support available during the Coronavirus (Covid-19) pandemic.

Help from family, friends and neighbours

If you’re self-isolating you may need help with things like shopping, collecting a prescription or looking after pets. If you can, please contact family, friends or neighbours and let them know how they can help you. Try to get in touch by phone or using email or other technology to avoid physical contact.

Find out more about how you can help.

How we can help if you don't have anyone to call on

Contact us

If you don’t have anyone who can help you can contact us and we will direct you to the right support

Request support during Covid-19

or call 01609 780780 every day between 8am and 5:30pm.


Community support organisations

Throughout the pandemic we’ve been working alongside 23 community support organisations across the county to co-ordinate volunteer and community support in each area, ensuring everyone who needs help has someone they can call on.

Help and practical support with things like emergency food shopping is available for you while you are self-isolating from your local community support organisation.

Find the contact details of the community support organisations operating in your district:

You can also find details of other local voluntary and community groups offering support during coronavirus through our online directory North Yorkshire Connect.

NHS Volunteer Responders can help people who are self-isolating and in need of support with shopping, prescriptions and other essentials. You can call 0808 196 3382 every day between 8am and 8pm and more details can be found here NHS Volunteer Responders

Shopping and money

Local food suppliers

You can find details of businesses who are offering food deliveries and takeaways and other products and services in your local area on Buy local.

Test and Trace self-isolation support payments

If you have been asked to self-isolate by NHS Test and Trace, either because you tested positive for coronavirus or have recently been in close contact with someone who has tested positive for coronavirus, you could be entitled to a support payment. Read further information and apply from your district council.

Support if you are experiencing financial hardship

If you are experiencing financial hardship you may be eligible for financial support from the North Yorkshire Local Assistance Fund. Vouchers to cover the cost of food and energy are available for individuals and families.

Further information is available here.

If you would like advice on what other help you may be entitled to contact the Customer Services Centre on 01609 780780 or contact your local Citizens Advice Bureau.

Help for people who are “clinically extremely vulnerable (CEV)”

Shielding was first introduced in March 2020 to protect those most at risk of severe illness from Covid-19.

If you have a medical condition that identifies you as clinically extremely vulnerable (CEV), you will have been notified by your GP or consultant to advise you that you are on the national shielding database.

As well as specific health conditions, other factors that are known to increase a person’s risk of becoming seriously ill if they were to catch Covid-19 include ethnicity, weight, age and prescribed medications.

People who are clinically extremely vulnerable are no longer advised to shield, although government advice is to take extra care while the virus is still spreading in our communities.

You might want to consider precautions such as meeting friends and family outside, using online deliveries for shopping or going at quieter times of the day. You might still want to ask friends or family to collect medicines for you.

Full guidance is available on the national shielding guidance website.

Many people who are at higher risk of becoming seriously ill from Covid-19 may still need help with shopping and other essentials. Our support will continue, whether that’s helping people who are asked to self-isolate after testing positive or being contacted by NHS Test and Trace.

Getting help and support

Request support during Covid-19

Or you can call our Customer Services Centre on 01609 780780. We are open 7 days a week from 8am to 5.30pm.

Mental health support

It’s more important than ever to look after your mental health during these times. You can find a range of help support on our look after your mental health pages.

Read guidance for parents and carers on supporting children and young people’s mental health and wellbeing.

Support for victims of domestic abuse

Along with our partners, we commission the Independent Domestic Abuse Services (IDAS) to provide help and support. IDAS are extending their live chat service to provide additional support to people who are afraid of their partner or a family member. An additional chat service for professionals, agencies and our partners has also opened.

You can find more information on our domestic abuse page

Help for carers

Working with our carers centres we’ve pulled together a list of 10 sources of helpful information and advice for unpaid carers.

View further information and guidance for carers.

Accessible and easy read information

Along with our partners we've pulled together a range of accessible and easy read versions of information about coronavirus.