ICT Service Desk Manager

Salary from
Working pattern
Full Time
Contract type
Fixed Term
Closing date
27 Jun 2021


Malton, YO17 6BT

About the job

Are you an experienced ICT Services Manager with a passion for providing excellent customer service? If you are people focussed and enjoy making a difference this role could really suit you.

You’ll join a small and friendly team with opportunities for attractive flexible working with a mix of home working and hours that can enable an excellent work/life balance. Ryedale District Council’s IT Service Desk play a fundamental role in enabling the council to deliver key services to the residents and businesses of Ryedale.

With a workforce now predominantly working from home, the importance of fully functioning, highly skilled service desk able to respond to changing business needs, is more important than ever and we are looking for someone to lead and develop the team for a 6 month period while we undertake some key IT projects.

About the role
:  We are looking for an experienced ICT Services Manager who relishes a challenge and can quickly step into the role and support the team in working towards best practice, prepare to support new solutions (primarily M365), as well as someone who enjoys forming positive working relationships  with our suppliers, officers and elected members. In order to be successful in this role, it is essential that you:
 - Are educated to degree level in a technology related subject or equivalent, or have demonstrable experience at this level.
 - Have a significant technical IT background focussing on managing a range of IT technologies, including but not limited to VMWare, Microsoft Windows Server and Desktop products, MS Active Directory, Thin Client technologies and Networking technologies. ·      
- Have extensive knowledge of managing a corporate network and associated IT systems   ·     
- Have a sound understanding and knowledge of ITIL-based change control processes and methodology

 About you;
Getting the best from your team will be something you strive for, you’ll  have proven ability to lead and develop staff, through training, coaching and performance management. You will have excellent interpersonal, communication and negotiation skills and commitment to continuous improvement. You are self-motivated with the ability to deal with conflicting demands whilst meeting tight deadlines and a creative problem solver able to identify possible causes of problems and implement solutions to minimise future occurrence. You will be able to lead, but willing and able to dig in and deliver where capacity issues require it.

What we can offer:
Whilst the position will be based at Malton, as a modern council we can offer very attractive flexible working arrangements with a mix of home working and working hours that can enable an excellent work/life balance. There is a requirement to ensure adequate cover for the service desk to meet business need and due to the small size of the team it is likely that the post holder will be required to provide cover at times (the Service Desk is open 08:30 to 5:00 Mon – Thurs and 08:30 to 04:30 Friday). It is also expected that the post holder will be on site one or two days a week as required to lead and support the team, but outside of that, flexibility in when hours are worked can be agreed to suit.

How to apply:
 For an informal conversation about this opportunity, please contact Theresa Dykstra on 07435 934954. To apply please click “apply” to submit your online application, or alternatively we are happy to accept your CV including a personal statement in one Word document (not pdf) to Resourcingsolutions@northyorks.gov.uk by midnight on Sunday 27th of June. Please include ‘Service Desk Manager’ in the header/subject line of your email.
Job Description ICT Service Desk Manager.docx

Please note, It is important that your CV includes your full contact details (telephone, email, and address), full employment history (name of employer, job titles, dates of employment and salary), full education history (qualification, grade, dates and place of study), and explanation of any gaps in employment. Your personal statement should outline your motivation for applying and how you meet the criteria for the role as detailed in the person specification below. We do not accept applications from agencies.

Closing date: 27th June 2021
Interview date: either 8th or 9th July 2021

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