Online service helps people find out about support with daily living

An easy to use online tool designed to help North Yorkshire residents find out if they are eligible for support with daily living tasks has been developed by the County Council.

Woman using a tablet to access an online service.

The online assessment tool is on North Yorkshire County Council’s website. It’s a series of multiple choice questions designed to help people make informed choices about how they can meet their care and support needs.

North Yorkshire has a large number of older residents, with around 140,000 people out of a population of 600,000 aged over 65, and 19,000 aged over 85. These figures are projected to increase dramatically in future years. The online questions help people to find out quickly and conveniently about getting support from the council or the voluntary and community organisations it works with.

Depending on the answers given, customers will be directed to further sources of information, including the North Yorkshire Connect community directory, offering local information, advice and support, and ‘AskSara’, which provides useful information about products that make daily living easier.

“The County Council is committed to using its resources as efficiently as possible to look after the daily needs of the high number of older residents”, said County Councillor Michael Harrison, North Yorkshire’s Executive Member for Adult Social Care and Health Integration.

“We have developed the online assessment tool so people understand where they might be able to get some help - which can include assistance with meal preparation; personal care; filling in forms and paying bills, depending on their circumstances.

“It’s easy for people to do, in their own home, at a time to suit them. Depending on the answers, the assessment tool points people to sources of information and support, and tells them if a full assessment of their needs would be helpful. 

“There are also answers to some frequently asked questions, and if someone wants to discuss their needs with our care and support team they can make an appointment online for a call back”.

The self-assessment tool is suitable for anyone who thinks they may need some help with daily living, as long as they don’t currently receive services arranged by the County Council. Relatives, friends and neighbours can also fill in the assessment on behalf of someone, with their consent.  A North Yorkshire County Council customer account is the only requirement. You can take an assessment and register for an online account here.

Anyone who doesn’t have access to the internet can go to their local library to do the assessment. They can also ring ahead to book help to complete the form.

This story was published 14 March 2018