Support available for those that need it over the holidays

This story was published 20 December 2021

Residents are being reassured that support will be on hand for those that need it over the Christmas and New Year period.

Christmas closures

Our customer service centre will close to all routine inquiries on Christmas Day, Boxing Day, Monday 27 December and Tuesday 28 December and again on New Year’s Day and 2 and 3 January. 

However, the customer service centre will act as an emergency community support line every day from 9am to 5pm on 01609 780780 for people who need support but do not have anyone who can help them.

County Council Leader Cllr Carl Les said: “As we support each other through this latest stage of the Covid-19 pandemic, if you need help with things like shopping, collecting medication or other essentials, please contact family, friends, neighbours or groups you belong to and let them know how they can support you

“However, if you don’t have anyone to lean on, our customer service centre team will be available for you to contact. Our Stronger Communities team will also be on standby for anyone who needs help and doesn’t have friends or family to contact.”

While our offices are closed over the holiday period, many services remain available 24 hours a day on our website.

Cllr Les added: “We know residents might still need to access our services or to report issues to us over the holiday, so although our offices, libraries and some other premises will close, people will be able to contact us and serve themselves as much as possible via our website during that time.”

Household waste recycling centres will close on Christmas Day, Boxing Day and New Year’s Day. 

Otherwise, normal opening times of 8.30am to 4pm every day except Wednesdays will apply. See details of sites and what can be recycled.

All registration offices will close on Christmas Day, Boxing Day, Monday 27 December and Tuesday 28 December and again on New Year’s Day and Monday 3 January. Otherwise, normal opening times apply. While the offices are closed, you can still book an appointment online.

Most libraries will close from lunchtime on Christmas Eve and reopen on Tuesday, 4 January, but closure dates do vary, so check with your library or online here.

While your local library is closed, you can still browse, reserve and renew items and download e-books, e-magazines, e-comics and digital audiobooks online.

The County Record Office will close at 4.30pm on Thursday, 23 December, and will reopen at 9.30am on Tuesday, 4 January.

See full details of opening hours of our services over Christmas and New Year.