We are recruiting for our successful No Wrong Door service

Skip slideshow
  • North Yorkshire are proud to be working with the DfE to improve social work practice and decision making.

About No Wrong Door

Thank you for your interest.

It’s an exciting time here at North Yorkshire County Council. In September 2014 we were successfully selected as one of the first projects by the Department for Education’s innovation programme, to receive funding to introduce of our new “No Wrong Door” service - a way of working which is unique in the United Kingdom that re-thinks care for adolescents. It’s a ground-breaking initiative that is improving the chances of some of the most vulnerable young people in our care, leading to a reduction in those ending up homeless or in the criminal justice system.

In April 2019, North Yorkshire’s No Wrong Door model was confirmed as one of three local authority programmes selected by the Department for Education, be delivered under their new Strengthening Families Protecting Children Programme. You can find out more about this programme here.

North Yorkshire are now commencing work with other local authorities across the country to support them to ‘adopt and adapt’ a No Wrong Door model and roll this out into their own area.

No Wrong Door is an innovative multi-agency model that brings together a new collaborative structure to service delivery under one management umbrella, enabling the service to be sharp, focussed and deliver immediate joined up solutions. Key decisions around risks to service delivery of the model are made quickly and in an extremely innovative ‘authorising environment’.

No Wrong Door is an innovative multi-agency model that brings together a new collaborative structure to service delivery under one management umbrella, enabling the service to be sharp, focussed and deliver immediate joined up solutions. Key decisions around risks to service delivery of the model are made quickly and in an extremely innovative ‘authorising environment’.

The service breaks the traditional cycle of young people who enter the care system in their teenage years following a path of multiple placements, insufficiently planned periods in residential care and placement breakdown. Such a cycle runs the risk of young people becoming increasingly vulnerable and developing offending behaviour; substance misuse; disengagement from education; high risk-taking behaviour and frequently going missing.

No Wrong Door has an immediate impact on the lives of young people by having the right support at the right time and in the right place to meet their need. This approach is delivering real-time intelligence about the risk to, or needs of, young people that enables the service to be responsive and effectively intervene to safeguard young people.

The North Yorkshire service is centred around two hubs, one in Scarborough to serve the east of the county while one in Harrogate serves the west. The No Wrong Door ‘Core Offer’ to all young people is to work to support them to:

  • Reduce high risk behaviour
  • Empower young people to build and restore relationships
  • Maximise opportunities for planned transitions
  • Support achievement
  • Develop self-esteem, self-worth and resilience
  • Ensure young people in crisis receive well-organised and appropriate support

Each hub has a dedicated team which includes a life coach who is a clinical psychologist; a speech therapist and a police officer who are embedded in the service. Alongside this, we have our community foster families and community supported lodging hosts for 16 and 17-year-olds, again staffed by people who receive specialist training. To help build relationships with our young people before placements are made, our carers work in our hubs and are part of the wider professional No Wrong Door team. 

Every young person is given a key worker who is supported by a single team of trusted and skilled workers who stick with the young person through thick and thin to access the right services at the right time and in the right place to meet their need.

We have high aspirations for all of our young people, and encourage flexibility and creativity to understand what our young people aspire to be and to support them to achieve their goals - however small or large these are. We listen to our young people, actively engage with them through our No Wrong Door Young People’s Focus Group. This ensures their ideas and feedback directly influence and drive forward our culture and practice.

See what some of our young people say about our No Wrong Door service:

The Department for Education have since announced an additional £84m new investment for projects designed to strengthen and support families, and reviewed the impact of all of the original projects from their original Innovation Programme. This additional investment is to support the Department for Education's new ‘Strengthening Families Protecting Children Programme’. The objective of this is to improve social work practice and decision making so that the best decisions are made for every child, and outcomes are improved with more children and young people remaining with their families.

North Yorkshire’s No Wrong Door model has been successfully chosen as one of three models to be rolled out across the country, along with Leeds and Hertfordshire models as part of the Strengthening Families Protecting Children Programme.  The three selected models will be rolled out across a total of 20 local authorities over the next five years.

NWD Logo - campaign text image.jpg

North Yorkshire County Council and Strengthening Families Protecting Children Programme

Here in North Yorkshire we will build on the evaluated evidence base in delivering integrated services for vulnerable young people.  We will build on the No Wrong Door ‘footprint of practice’ across the country and demonstrate that better outcomes for young people can be delivered through public sector providers.

We are pleased to confirm we are already working with Middlesbrough Council as our first and ‘Trailblazer’ local authority, and will shortly confirm which other local authorities we will work alongside in supporting them to ‘adopt and adapt’ their own No Wrong Door model.


Deputy Manager (Residential) – No Wrong Door East Hub
Grade: M
Contract: Permanent 
Hours: 37 hours per week
Salary: £39,880 - £43,857 pro rata per annum
Location: Stepney Road Children’s Home, Scarborough.

Deputy Manager Residential - No Wrong Door 

You will be part of the management team that supports a wide range of accommodation (including residential), support and services that makes up a NWD model. We are looking for a No Wrong Door (NWD) Deputy Manager who is equipped to take on a truly unique position; the key purpose of the role is to be responsible for the delivery of a quality Hub model which fundamentally places effective relationships with children and families at its heart. You will lead from the front to generate a change in culture, systems, relationships, practice and ways of working together, whilst complying with national guidance, standards and regulations with the determination to make a real difference to the lives of children, young people and families in the East of North Yorkshire.
The role of Deputy Manager is dynamic and diverse, requiring a confident, autonomous individual to drive forward practice and influence stakeholders, partners and colleagues. We are looking for an innovative professional with experience and resilience in working with young people with complex and challenging behaviours. You will be driven, astute, inspirational and a great communicator who strongly believes in a relationship based approach when working with children and young people, whilst ensuing multi-agency networks are developed and maintained and NWD is kept at the forefront of strategic developments and partner’s priorities, at all levels. 
As Deputy Manager you will demonstrate real leadership and direction to enable staff to work at their best, using evidence based models including Signs of Safety and Restorative Practice. You will provide on-the-ground support and drive change in finding solutions, building sustainable and meaningful relationships and manage the reduction of risk, whilst focussing on local placements with the clear objective of improving work with families and safely reducing the number of children entering care.
You will work alongside the Registered Manager to bring systemic change to working with the hardest to reach young people and fundamentally challenge traditional methods of practice and theoretical thinking. 

For an informal discussion regarding this role, we welcome you to contact Recruiting Manager Cerena Butterworth (Registered Manager NWD East Hub) on 07816 067 031.
Key Dates:
Closing – Midnight 17th January 2021
Interview – 22nd January 2021


 Job Description / Person Specification (pdf / 710 KB)

 Total Rewards Brochure (pdf / 380 KB)



Enhanced Level DBS Disclosure is required for appointment to this post. 

NYCC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. 


Working for North Yorkshire County Council

In North Yorkshire we are extremely lucky to have a skilled and dedicated team of staff who want to make a difference, in return, we offer Local Government pension, a modern scheme that reflects the needs of a modern workforce. We’ve invested to provide services that will make life just that bit easier such as retail discounts, discounts on family days out and salary sacrifice schemes in home technology and green car scheme, to name but a few.

Your health and wellbeing is very important to us, you have access to our Health Assured programme that offers extensive resources as well as a health cash plan through Health Shield.

Having a work life balance is also high on our agenda, we offer generous leave entitlement with Bank Holidays in addition and provide the technology to enable flexible working.

Please see our  Total Rewards Brochure (pdf / 1 MB) for more information.

North Yorkshire really is a stunning, vibrant county with safe communities and excellent education.

Over the past two years the new national crime figures have revealed North Yorkshire to be the safest place in England. It is rich in heritage and culture, in a back drop of outstanding natural beauty, vibrant cities, market towns, quaint villages, stunning rural and coast landscapes. We can also boast having three towns in the top ten of the UK Halifax quality of life survey.

If you are considering relocating to North Yorkshire we provide a comprehensive relocation benefits package (subject to eligibility) and as a whole North Yorkshire offers some great employment opportunities for your family members along with a substantial number of good to outstanding performing schools.

A simply stunning location to live and work, we really do have it all!

The county benefits from excellent road and rail links, with easy access via the east coast mainline, the A1(M) and A19. Leeds, York, Newcastle, Durham and Teesside are all easily commutable, and London just two hours away by train. North Yorkshire borders the Lake District, Lancashire, County Durham, and Yorkshire & Humber regions with all they have to offer.

Our Awards include:

Awards image.jpg