No Wrong Door - Strengthening Families Protecting Children Programme

No Wrong Door - Strengthening Families Protecting Children Programme (SFPC) is a pioneering way of providing support to young people who are within or on the edge of the care system across selected local authorities.

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  • Our work is child-centred and there is a longstanding, clear model of practice, based on building effective relationships.

Our work is child-centred and there is a longstanding, clear model of practice, based on building effective relationships.

Every child should grow up in a safe, stable and loving home where they feel supported to take on the challenges life can present. 

We are determined to help children and young people who are at risk of entering care and we have developed the No Wrong Door model to address the chronic problems the care system faces. This approach is already proving to be successful in keeping families safely together, and giving stability for children where it did not exist before. 

Through No Wrong Door we always work with families, strengthening networks and reconnecting young people with their families, young people will often drift back to their families after leaving care and we believe it is far better for the young person to strengthen their relationship with their family and make the environment safe. The No Wrong Door approach avoids the high costs of placement breakdown, of having to use out-of-authority care and preventing young people’s descent into the very expensive criminal justice system. 

As a national leader, North Yorkshire’s children’s services have been recognised as an exemplar through the award of the Department for Education’s Partners in Practice status, one of only a handful of such authorities. This brings with it a remit to expand the highly successful No Wrong Door approach into further areas such as leaving care and also supporting improvement in other local authorities. 

The Department for Education have invested over £84 million over five years to support up to twenty local authorities to improve work with families and safely reduce the number of children entering care. North Yorkshire is immensely proud to be one of three authorities nationally to attract significant funding from the Department for Education’s Strengthening Families Protecting Children Programme and will extend No Wrong Door to six local authorities, Rochdale, Norfolk, Warrington, Redcar and Cleveland, Leicester City, with the trailblazer being Middlesbrough Council. 

The objective of the Strengthening Families Protecting Children Programme is to improve social work practice and decision making so that the best choices are made for every child, and overall results are improved. As well as better outcomes for children and families, which will be indicated by, among other things, contacts with police, health and schools, it is also hoped that the programme will lead to a reduction of demand at the critical end of the spectrum leading to a reduced spend on children’s social care.

Within each local authorities' No Wrong Door approach there will be a dedicated team consisting of a life coach who is a clinical psychologist, a speech and communications therapist and a police intelligence role. Each young person is given one key worker who sticks with them through thick and thin to access the right services at the right time and in the right place to meet their need.  

Are you ready to join us as we bring the No Wrong Door approach to other local authorities?

Janice Nicholson
Strategic Lead for No Wrong Door


North Yorkshire’s No Wrong Door model commenced in April 2015 after being the first nationally to successfully bid for and receive Department for Education’s funding around ‘rethinking care for adolescents’. North Yorkshire’s No Wrong Door is an ambitious innovation that aims to improve the life chances of young people with complex needs. Working in hubs, it brings together a range of housing options, services and outreach support under one management team, thus resulting in a young person’s needs being addressed within a single team. 

The No Wrong Door innovation has made substantial progress towards achieving its intended aim, from April 2015, North Yorkshire’s No Wrong Door model has supported 677 young people resulting in 86.5% of those young people are not Looked After.  No Wrong Door has improved accommodation stability, engagement in education, employment and training, relationships with others, resilience and wellbeing and access to support in a crisis. It has also reduced high risk behaviours such as criminal activity, missing incidents and substance misuse. No Wrong Door has helped to reduce North Yorkshire’s looked-after population by 18 per cent in five years and has led to a £2m year-on-year saving.

Elements of No Wrong Door’s scale and growth plans have been shared with over 120 organisations. In addition, the No Wrong Door leadership team and the evaluation team have worked together to produce presentations for national and international conferences to provide emerging findings to inform the potential future and wider application of the innovation.

 No Wrong Door model (pdf / 573 KB)


Ofsted ‘Outstanding’

Children and families in North Yorkshire receive a consistent, high-quality service and North Yorkshire is the only authority nationally to have received ‘Outstanding’ across all provisions. As a corporate parent North Yorkshire is dedicated to supporting children and young people in remaining close to their home and local community, which has a demonstrably positive impact on effecting change for children and families.  Ofsted report 2018 (pdf / 253 KB)


Young and Yorkshire 2

The key objectives of the North Yorkshire children and young people's service are set out in  ‘Young and Yorkshire 2’, the Children and Young People's Plan (pdf / 7 MB) under three key strategic priorities:

  • Ensuring that education is our greatest liberator, with a greater proportion of pupils attending a good or outstanding school or setting;
  • Helping all children enjoy a happy family life, with a safe reduction in the looked after child population; and
  • Ensuring a healthy start to life, with more children and young people leading healthy lifestyles.

The plan has been written for all children, young people and their families in North Yorkshire. It was written by the North Yorkshire Children’s Trust, a partnership that represents all the agencies working with children and young people across the county.

At the core of our work is the belief that children and young people deserve to receive the outstanding care and support they need to live and reach their full potential, our work is child-centred and there is a longstanding, clearly embedded model of practice, based on building effective relationships with children and families. 


See our current opportunities for Middlesbrough Council and apply below.

Deputy Manager (Residential) – No Wrong Door – Strengthening Families Protecting Children Programme - Middlesbrough Council
Grade: M
Contract: Permanent 
Hours: 37 hours per week
Salary: £39,880 - £43,857 per annum, pro rata
Location: This post is employed by North Yorkshire County Council to work in Middlesbrough Council within their No Wrong Door Hub - ‘Futures for Families’. Based primarily in Middlesbrough you may also be required to attend North Yorkshire on occasion. This permanent post arrangement is scheduled to last until August 2022 with NYCC, with the post then transferring to Middlesbrough Council.

Deputy Manager Residential - No Wrong Door - Strengthening Families Protecting Children Programme (SFPC). You will be part of the management team that supports a wide range of accommodation (including residential), support and the edge of care services that make up a NWD model. We are looking for a No Wrong Door (NWD) Deputy Manager who is equipped to take on a truly unique position; the key purpose of the role is to be responsible for the delivery of a quality Hub model which fundamentally places effective relationships with children and families at its heart. You will lead from the front to generate a change in culture, systems, relationships, practice and ways of working together, whilst working within national guidance, standards and regulations. You will have the determination to make a real difference to the lives of children, young people and families in Middlesbrough, supporting families to stay together, in their networks and community whilst improving lives. In turn this will reduce the need for children to become cared for and in due course reduce costs to the council and it’s partners.
The role of Deputy Manager is dynamic and diverse, requiring a confident, autonomous individual to drive forward practice and influence stakeholders, partners and colleagues. We are looking for an innovative professional with experience and resilience in working with vulnerable young people who have had complex lives and whose behaviour can challenge those supporting them. You will be driven, astute, inspirational and a great communicator who strongly believes in a relationship based approach when working with children and young people, whilst ensuring multi-agency networks are developed and maintained with the NWD approach kept at the forefront of Middlesbrough’s strategic developments and partner’s priorities, at all levels. 
As Deputy Manager you will demonstrate real leadership and direction that enables your team to work at their best, using evidence based models including Relational Approaches and Restorative Practice. You will provide on-the-ground support and drive change in finding solutions, building sustainable and meaningful relationships and managing the reduction of risk, whilst focussing on local placements with the clear objective of improving work with families and safely reducing the number of children entering care. You will have a primary focus of delivering an excellent residential service whilst being part of a management team that supports all aspects of the ‘Futures for Families’ service. 

You will work in Middlesbrough Council whilst being an NYCC employee. You will progress and develop their NWD approach, working closely together to successfully adopt and adapt the model. The implementation will bring systemic change to working with the hardest to reach, engage and place adolescents and fundamentally challenge traditional methods of practice and theoretical thinking. 

For an informal conversation to discuss this vacancy further, we welcome you to contact Rob Hamer (Team Manager NWD) or by calling 07811 978 039

Or Janice Nicholson (Strategic Lead – NWD) or by calling 07969 472886

Key Dates:

  • Closing – Midnight Sunday 4th July 2021
  • Shortlisting – 6th July 2021
  • Interview – 13th July 2021

Key Documents:

 Job Description / Person Specification (pdf / 712 KB)

 Total Rewards Brochure (pdf / 380 KB)

Apply below:


This post requires an Enhanced DBS, the cost of which will be met by the Employer. 

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. 
NYCC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. 

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. 


What can we offer you? 

We can offer you a range of employee benefits including a competitive salary, generous leave entitlement, a government pension scheme and access to our ‘Everybody Benefits’ package which includes a variety of retail discounts. 

You can also expect to receive ongoing support from the North Yorkshire No Wrong Door central delivery team throughout your role and to be part of a friendly and dedicated team.

Although you may be required to attend North Yorkshire, on a fairly regular basis during the first few months of your employment, your role will primarily be based within the selected Local Authority. You will be fully enabled through mobile kit and encouraged by management to work in a highly agile way.

We can offer you a comprehensive benefits package including:

  • Modern flexible working practices;
  • A local government pension scheme;
  • Family friendly leave;
  • Salary sacrifice, employee cash backs and discounts schemes; and
  • Learning, development and career advancement opportunities.

We can offer you multiple opportunities for career progression working across diverse services and with access to a range of technologies to support modern and agile ways of working.

As a council we are very much committed to encouraging flexible working for our employees, which will include using modern technologies to connect with clients, working from other bases across the county as well as working from home.

To find out more about what it is like to work at North Yorkshire County Council take a look at the following video:


So what are you waiting for? 

If you are interested in our opportunities for Redcar and Cleveland Borough Council, please apply by following the links on the adverts above.

When completing your supporting evidence, please do cross reference the Job Description / Person Specification and give examples where possible.

If you are interested in more than one role for Redcar and Cleveland Borough Council, please just apply for one role and make a note in your supporting evidence the roles you are interested in. 

We will look forward to receiving your application!