Report a pavement or kerb problem online and see how to apply for a dropped kerb.

Do it online

Log in and report a pavement or kerb issue

If you prefer, you can tell us about a pavement or kerb issue anonymously, but you will miss out on the benefits of having an account such as getting progress updates.

 

Not all roads are our responsibility

Motorways and trunk roads such as the A1, A1(M), M62, A66, A66(M), A64, A168 (Dishforth to Thirsk) and A19 (north of Thirsk) must be reported to Highways England.

 

In an emergency

If it's an emergency and poses a safety risk, telephone us. Out of office hours, call North Yorkshire Police on 101. If there is danger to life, call 999.


Pavements, including dangerous paving

As part of managing the highway network, we maintain and inspect about 8,000km of footways, or pavements. Because of our limited budget and high demand, we have to prioritise the work we do according to the risk posed.

Regular inspections and maintenance enables us to catch faults quickly before they cause major cost or inconvenience. During inspection, any defects found are recorded and assessed for risk. Remedial action is then arranged. Such defects include anything from overhanging trees, potholes and misaligned kerbs to illegal obstructions and drainage problems.

Emergency defects are made safe or repaired within 24 hours. All other defects are dealt with within different timeframes, depending on priority. This can be anywhere from 28 days to six months.

It is an offence to obstruct free passage along the pavement without permission.

Obstructions of the pavement come in many forms, including:

  • overhanging trees and vegetation;
  • street cafés, which are only permitted under licence issued by the county council;
  • advertising boards;
  • walls, gates, fences and hedges;
  • goods displayed outside shops beyond any private forecourt;
  • projections onto the pavement e.g. shop canopies beyond acceptable dimensions; and
  • illegal parking on the pavement.

We take a tolerant approach to advertising 'A' boards as we are supportive of local businesses and we realise the importance of traders being able to promote goods and services. However, we ask that businesses consider pedestrians when deciding what to place on the footway, as obstructions can cause difficulties for many people, including those with visual impairments, wheelchair users and families with pushchairs.

  • Children's rides may not be placed near to where pedestrians wait on the pavement, at islands or traffic lights;
  • advertising boards may not be placed adjacent to metal guardrails or bollards; and
  • traders should avoid creating a 'tunnel' or chicane by placing numerous objects in a staggered pattern.

We will remove dangerous obstructions as soon as possible, however, in a county the size of North Yorkshire obstructions can occur without our knowledge. Please report any problems to us as soon as possible.

Kerbs

Kerbs form the edge between a pavement and the road. They are of greatest benefit in built-up areas. They fulfil a variety of roles, including:

  • providing a physical check to prevent vehicles leaving the carriageway;
  • protecting the carriageway edge to prevent damage and loss of structural integrity;
  • allowing low-floor buses to stop level with the kerb to allow easy access for those with mobility problems or pushchairs;
  • forming a channel along which surface water can be drained; and
  • acting as a barrier between road traffic and pedestrians or verges.

Dropped crossings and dropped kerbs

  • A dropped pedestrian crossing is an area of lowered kerb or pavement used to allow pedestrians to cross the road, usually on high usage footways like routes to schools, shopping centres, and hospitals where they benefit the most users.
  • A dropped kerb is used to give a vehicle access to a driveway or parking area on private property across the highway verge or footway.

You can find out more about requesting a new pedestrian dropped crossing or other road or pavement feature here.

Building a dropped kerb for a private driveway

Before constructing a dropped kerb crossing, you must have consent from us. You may also need planning permission from your district council or the national park authority.

To request an extension to an existing crossing, a new crossing at your home or at an industrial or employment area,  complete the vehicle crossing application form (docx / 321 KB). All costs are given in the  highway fees document (pdf / 253 KB).

 View the terms of engagement for contractors carrying out vehicular crossings (pdf / 12 MB).

It is likely that you will need planning permission from your local district council or national park authority if the vehicular crossing:

  • Accesses an A, B or C classified road (access our online maps to see this information);
  • Passes over non-highways land e.g. land which is registered as village green or common land;
  • Is for a property other than a house for a single family e.g. housing, commercial or industrial development; or
  • Works are being done inside the site.

Planning permission is not usually required if the access is onto an unclassified road (access our online maps to see this information), but might still be needed if the access forms part of more extensive works. You should check with your local district council or national park authority.

You must use a contractor who has been approved by us. We check that approved contractors have adequate insurance and have undertaken suitable training, and then supervise all works. It is an offence to carry out these works yourself or to use an unapproved contractor.

We will send you a list of approved contractors if permission is given for the construction of a vehicular crossing or dropped kerb.

There are lots of different types that can be used. You may need planning permission because the drainage systems in our towns and villages have only got a limited capacity, and many have already reached their limits. After the floods in 2007, recommendations were made that householders should no longer be allowed to resurface their front gardens without gaining permission. This came into effect in 2008.

The table below gives a summary of when permission is needed, and where it isn't.

Change proposed

Planning permission required

Highway authority permission required

Surfacing less than five square metres

None

Permission may be required if a loose material such as gravel is proposed within 1.0m of the road or pavement, or if the access to your property is on a classified road

Surfacing or re-surfacing using permeable materials (materials that let water soak through)

Surfacing or re-surfacing using an impermeable material, where the run-off drains to a permeable area within your property (eg garden or soak away)

Surfacing or re-surfacing where the run-off drains to your household drains, or other drainage system that takes water away from your property

A planning application to your district planning authority is required

Surfacing or re-surfacing where the run-off drains directly onto the highway or other land that you do not own

Surfacing your property in a way that sheds water onto an adjoining property or the highway is not permitted without the express permission of the owner.

Information for contractors

You can apply to be added to our list of approved dropped crossing contractors by completing the application form:

In order to qualify, you must have £5million of public liability insurance, and have people suitably registered on the street works qualification register.

You should return with your completed application form:

  • An original of the insurance broker's letter confirming the required level of public liability insurance; and
  • Photocopies of the streetworks qualifications register registration cards.

Please return your completed application with supporting documents to:

Development Control Team,
Business and Environmental Services,
County Hall,
Racecourse Lane, 
Northallerton
DL7 8AH.