Information about how to report a problem with a street light and details about how street lights are maintained.
We are responsible for maintaining the majority of street and footway lights in North Yorkshire, identifiable by a number painted in black on a yellow background on the lamp post. The rest belong to borough, district or parish councils and are not maintained by us.
You can tell us about a problem with a street light by registering / logging in to the 'my account' section of the website. 'My account' also allows you to view details of services you have previously applied, booked and paid for. You can also see updates on their progress.
If you prefer, you can tell us about a street light problem anonymously, but please be aware that you will miss out on the benefits of having an account, such as not receiving progress updates.
Frequently asked questions
If you reported the problem anonymously, you can check the map to see if the problem has been fixed.
We aim to repair standard problems within seven days.
Electricity supply problems
If the problem is with the electrical supply to the street light, the electricity supplier will aim to resolve the problem within 50 days.
Structural or unsafe problems
A structural or electrically unsafe street light will be made safe within three hours of notification.
We are responsible for maintaining the majority of street and footway lights in North Yorkshire (identifiable by a number painted in black on a yellow background on the lamp post).
Highways England is responsible for street lights on motorways and trunk roads. On new housing developments, the developer is responsible.
The street lights that we do not own belong to borough, district or parish councils and are not maintained by us.
Unfortunately we do not have details of the owner / maintainer of each street light that we do not own. Please contact the corresponding borough, district or parish council to report a problem with one of the street lights that we do not own.
If you are a parish council, please call the customer services centre and someone will be able to assist you with reporting issues with a streetlight.
Parish council contact details
Routine maintenance of the street lights is undertaken every two or four years, depending on condition.
Maintenance includes structural inspections, electrical testing and checking, cleaning and changing lamps.
Lamp post replacement
When a lamp post is due to be replaced (whether it is damaged or his can come to the end of its natural life), it will be removed once the electricity supply has been disconnected by the energy supplier.
Recycling street lighting material
All used lanterns and steel or cast iron lamp posts are recycled. Concrete lamp posts are crushed and re-used as sub-base materials for highways. Lamps and other electronic equipment are disposed of in line with waste electrical and electronic equipment regulations.
Purchasing of street lights
We do not sell or give away lamp posts as there are health and safety implications.
Often the problem is a failure in the electricity supply, which is the responsibility of the energy supplier.
The electricity supply in North Yorkshire is usually from Northern Powergrid or Electricity North West.
In the home or office, the electricity company is bound by a charter to ensure continuity of supply. They are under no such obligation to local authorities for street lighting. In general, they will try to repair supply faults within 50 working days.
If a street light is electrically or structurally unsafe it is classed as an emergency.
Examples of an emergency include: exposed wires or missing door; hanging lantern; loose or leaning column; or if the problem was caused by a road traffic accident. So that we can fix the problem quickly, you should contact us via telephone.