How to ask for new road features such as kerbs, crossings, street lights, signs, salt bins, road markings, and speed bumps.
Request road features
We can only consider requests that are supported by your parish council.
Road signs, lighting, speed bumps, markings and other forms of road modifications or street furniture can be expensive to install. We have to make sure we use our resources wisely. That's why we are usually only able to do something where there have been issues in that location in the past, and we need to deal with the most dangerous sites first.
We always ask parish councils for their opinion about any proposal for modifications to the highway.
We ask therefore that you go through your parish council to request new road features. You will need to give them:
- your contact details;
- information about what you are requesting;
- the location; and
- the reasons why you feel it is needed.
Factors we will consider, depending on the request, include:
- history of accidents in the area;
- volume of road users;
- number of people that would benefit;
- environmental impact;
- priority compared to other requests;
- alternative solutions.
We only have funds to carry out a small number of requests received. Therefore, approved requests will be placed on a list in priority rank order. The available budget and the type of schemes required will determine how quickly we can work down the list.
For parish councils
If you are a parish council clerk you can make highways requests using the Parish Portal.
Some road modifications have specific factors that we would take into account when making a decision.
Each year, we receive and investigate several hundred requests for additional signs. Commonly requested signs include give way, junction, bend warning signs, warning chevrons, pedestrian and children signs, housing development signs - providing local directions to new sites - and tourism signs. New traffic signs will normally only be provided:
- where recommended after an accident study;
- in conjunction with improvements or alterations to the road network;
- where existing signs are misleading and there is evidence of this causing confusion to road users;
- where alterations to signage would be a positive benefit to commerce, industry or tourism; or
- where there is a legal requirement to provide them.
Brown tourist signs
If the reason for requesting road modifications is excess speed, sometimes other types of actions such as speed limit enforcement or signage might be considered instead of a new crossing or speed management adaptation such as speed bumps.
If there is an issue with speeding vehicles on a particular area of road, this can be reported to our speed management partnership and various courses of action are possible. Have a look at the different ways we can help with speeding problems in your area here.
When we receive a request for a new pedestrian crossing it will be considered on its individual merits to assess the level of need and to ensure an effective use of available funding.
For pedestrian crossings we will consider:
- the degree of conflict between pedestrians crossing the road and the two-way traffic flow;
- the age and ability of pedestrians;
- the different types of vehicles in the flow of traffic;
- the length of time pedestrians have to wait to cross;
- the width of the road;
- the speed of traffic;
- the pedestrian injury accident record at the site;
- the feasibility of alternative types and layout for the junction; and
- the engineering feasibility and cost.
The level of justification is the essential starting point in comparing different sites.
School crossing patrols can be funded by us, however, we will look at other possibilities first.
It is also possible for a school or parish or town council, or other organisation, to fund a school crossing patrol.
For more information, please email email@example.com.
If you have a properly constructed vehicular crossing and are experiencing inconsiderate parking, consideration may be given to providing you with a white 'H bar' road marking.
The marking is purely advisory and is designed to discourage inconsiderate parking.
A fee is charged for a new marking, although blue badge holders are exempt from the fee. To request consideration for a new marking, contact the customer services centre.
Where idling traffic in front of a driveway is the issue, in some cases, a 'Keep Clear' road marking can be provided but this would have to be assessed to see if it would help or result in more problems in the area. 'Keep Clear' markings are only advisory and can't be enforced by the police.
If the access is obstructed, rather than just making it difficult to access the property, the police should deal with this matter.
We have a power, not a duty, under the Highways Act 1980 to provide and maintain road lighting. We must carefully balance the need for lighting with conflicting demands such as the requirement to reduce energy consumption and minimise CO2 emissions and light pollution.
Each request for new, additional or improved street lighting will be considered on its individual merits against the following criteria:
- History of night time traffic accidents; or
- Incidents of night time crime and fear of crime.