School and college transport code of conduct and general guidelines

Read our code of conduct for children using school and college transport and general guidelines for the service.

We take care to ensure that all school services are safe and reliable by:

  • A programme of safety checks on the quality of school transport;
  • Reliability monitoring at schools;
  • DBS checks on drivers;
  • Providing guidance and training to contractors on how to deal properly with problems;
  • Providing a seat for each pupil;
  • Providing seat belts for most children and all primary school children, where primary school children are the main users of a service; and
  • Where we consider a change of arrangements to be significant we will notify parents in advance.

You have the right to expect a vehicle which is properly maintained and driven by a person who is qualified and will treat your child appropriately. If you don’t get that you need to tell us.  

The transport company has a right to expect that your child will behave responsibly and that you will support and reinforce the need to do so.

Code of conduct

Generally the standard of behaviour on our vehicles is acceptable. There are however occasions when poor behaviour by a minority of pupils spoils the journey for others. At its worst this can result in damage to vehicles and safety being compromised. When this does happen we work closely with schools to identify and deal with the pupils responsible.

By using a school transport service you are accepting the following code of conduct about children’s behaviour and the sanctions that could be used when the code of conduct is not followed. If you are not prepared to accept the code of conduct please let us know in writing.

  • Behave properly at all times. Do not fight or cause annoyance to other people;
  • Keep noise at a reasonable level;
  • Take care when boarding and alighting, do not push;
  • Wear a seat belt at all times where one is provided;
  • Remain seated until it is time to get off;
  • After leaving the vehicle, wait until it has moved away before crossing the road;
  • Do not smoke on school transport;
  • Do not leave litter, take it with you; and
  • If there is a problem or incident, children must listen to the driver and follow their instructions.

Complaints that involve your child

If there are complaints that involve your child these will normally be investigated through the school. If your child is found to have behaved in an unacceptable way then any of the normal range of sanctions used by the school may be applied. This could include exclusion from school. In addition the following may also be applied:

  • Your child may be asked to sit at the front of the vehicle for a set period of time;
  • Your child may be suspended from all school transport services for a period of time;
  • The police may be asked to investigate and take action as appropriate; and
  • You will be expected to meet the cost of repairing any damage caused by your child.

General guidelines

These are more general guidance notes that will help ensure that school transport continues to be a safe way to travel to school.

  • Arrange to be at the bus stop five minutes before the transport is due to arrive;
  • It is your responsibility to take and collect young children from the agreed pick‐up point;
  • Do not leave young children unsupervised;
  • In the morning, children should not wait longer than 15 minutes after the vehicle is due before seeking help. Contact Integrated Passenger Transport on 01609 780780;
  • To travel free on a school bus you must have a valid permit. If your child does not show the driver a valid permit they may be charged for the journey;
  • Make sure your child knows what to do if the transport is late or does not arrive;
  • Teach your child how to cross the road to and from the bus stop;
  • Make sure your child knows the safest route to and from home if they are unaccompanied;
  • Ensure your child knows that seat belts, where fitted, must be worn; and
  • Beware of coats and bags catching in doors.

If you are not sure of the pick‐up point or time contact the contractor in the first instance.

Contact us

For general enquiries, please contact the schools transport team here. See this page to request a replacement school bus pass.