Senior Service Management Officer (SMO)

Working pattern
Full Time
Contract type
Permanent
Closing date
27 Jun 2021

Location

Northallerton, DL7 8AD

About the job

Senior Service Management Officer (SMO)

Grade N

Salary: £43,857 to £47,782

Hours: Full Time, permanent

Location: Northallerton – Hybrid working (Home and Office based post Covid).

 

We’re seeking an enthusiastic, self-motivated and experienced individual to lead and support our newly formed team the Programme Management and Service Management Office. This is a fantastic opportunity for someone currently working in a senior position in a service management office who wants to develop and progress to the next level.

 

Here at North Yorkshire County Council our Technology and Change Department plays a vital role in improving, developing and supporting services across the whole Council for the benefit of our customers and staff.

 

This is an exciting time at North Yorkshire County Council as we continue on our digital journey. This includes the creation of online services delivered through our customer portal, automation, robots and the use of internet enabled devices as we look to improve efficiency and deliver value across the organisation.

 

It is vital that we have in place the right standards that support our service delivery and change programme and ones that will be created to meet future requirements and increase our effectiveness.

 

The role

 

You will be responsible for setting, maintaining and promoting portfolio and service standards to ensure a professional, consistent and proportionate approach to managing projects and programmes, and service management across the Technology & Change service and where appropriate the organisation and support continuous development and improvement.

 

To be successful in this role you will need to have experience of leading an SMO function in a fast paced, multi-disciplinary environment, excellent understanding and practical application service management.

 

What’s in it for you…..

 

This fantastic opportunity offers you the chance to utilise your transferable skills to the Programme Management Office discipline, where you can develop your role and the role of your team within our new initiative.

 

Benefit of working for us.

 

As an organisation, we strongly believe in promoting a work life balance, with flexible working opportunities and modern technology. You may also benefit from homeworking with the occasional requirement to work from the office. You will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish. For more information on the benefits we offer please see our Total Rewards Brochure. 

 

Relocation allowance is available to those who are looking to relocate to the stunning county of North Yorkshire or surrounding areas.

 

Contact & Apply

 

If you would like to know more about our position please contact Jon Learoyd on 01609 536389, or email jon.learoyd@northyorks.gov.uk.

 

To apply please click “apply” to submit your online application, or alternatively we are happy to accept your CV including a personal statement in one Word document (not pdf) to Resourcingsolutions@northyorks.gov.uk by midnight on 27th June.

 

Please note, It is important that your CV includes your full contact details (telephone, email, and address), full employment history (name of employer, job titles, dates of employment and salary), full education history (qualification, grade, dates and place of study), and explanation of any gaps in employment. Your personal statement should outline your motivation for applying and how you meet the criteria for the role as detailed in the person specification below.

 

 

Key dates:

Closing date: Sunday 27th June

Interview date: Week commencing 12th July.

Job Description.pdf
Total Rewards Brochure.pdf

 

Please note all interviews will be held by Microsoft Teams.

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