Service Delivery Manager (HR Payroll Services)

We're seeking a Service Delivery Manager to develop customer partnerships and deliver payroll service solutions across North Yorkshire and beyond.

Skip slideshow
  • Join us and you'll be helping look after the Yorkshire pound - apply today!

Role: Service Delivery Manager (HR Payroll Services)
Salary: £43,857 to £47,782
Contract: Full time, permanent
Location: County Hall, Northallerton (flexible with home working options available)

Whilst the Payroll Service is a core part of North Yorkshire County Council, we are the trusted partner for hundreds of clients that choose us to provide their payroll services. The core sectors we deliver to are public sector (local government, academies and schools). As a large authority, working in partnership and offering our economy of scale to partners for mutual benefit is part of our DNA and our history. In more recent years and in response to changing markets we have proactively and commercially grown our payroll solutions and employment support services.

We are proud of the service's growth and our ability to respond to changing demands. We are honoured that our clients trust us with their workforce's pay; this is crucial to their most valuable asset.

The time is now right to invest further in our service and this is where you come in. We have created the new role of Service Delivery Manager. The primary focus of this role is to develop customer partnerships and deliver payroll service solutions that result in our clients recommending our service to others. 

Your leadership will inspire your team to deliver customer solution-focussed services, your performance grip and transparency will evidence your service achievement and your business acumen and personal approach enables you to secure and successfully work with new clients.

Our clients have complex terms and conditions, pension and employee benefits schemes; that requires a technically credible, bespoke and highly responsive service, a service that understands them, that adds value and drives customer-focussed solutions.

Your service will constantly adapt; implementing changes driven from new legislation, market forces or customer requirements. You will ensure that your service understands, delivers and embeds these changes accurately and with strong quality assurance and governance.

You seek to build strong collaborative partnerships across the wider HR solutions services, suppliers and other key stakeholders. Through these partnerships you influence others to aid your service delivery whilst ensuring that your service is having a positive impact for others. We have over 30 traded services we offer clients a full professional services solution, we are more effective together and we must understand the wider implications, beyond individual service areas.

This is a new role; an opportunity to shape, influence and transform a successful payroll solutions service and enhance your career with a large, ambitious organisation. You will be welcomed by a talented and committed team.

We are looking for a leader who has the ability to unite, integrate and transform payroll service to maximise effectiveness and provide a platform for further growth.

You measure and manage workload, staff utilisation, quality standards and governance in a way that drives performance improvement, avoids nasty surprises and delights your customers, that is beyond SLA metrics.

We are looking for a professional that has a proven track record in delivering customer focussed payroll solutions. Whilst understanding the technical aspects of payroll may be an advantage it is not an essential requirement, as you build technical excellence through your teams. A track record in the delivery of payroll service solutions and customer service is key to your success in this role.

Experience of delivering payroll services to or within large, complex and highly regulated organisations will be an asset in this role, as will knowledge of local government and education sectors. You will be a strong operations manager; robust service delivery is the platform upon which you build your customer service and retention.

North Yorkshire County Council prides itself on being the biggest employer in North Yorkshire leading from the front and constantly seeking to innovate and finely tune the system with an unwavering desire to continually improve. We welcome and celebrate diversity and inclusion and the strengths this brings to our communities and work force, we aim to provide excellent and efficient local services enabling everyone to fulfil their potential, to do this we give everyone equal access to services and job opportunities. 

We heavily invest in the development of our employees, providing training and qualifications to further enhance their careers. We can offer you multiple opportunities for career progression working across diverse services and with access to a range of technologies to support modern and agile ways of working.

As a council we are very much committed to encouraging flexible working for our employees, which will include using modern technologies to connect with clients, working from other bases across the county as well as working from home.

We can offer you a comprehensive benefits package including:

  • A local government pension scheme;
  • Family friendly leave;
  • Salary sacrifice schemes;
  • Modern flexible working practices;
  • Learning and development packages; and
  • Employee discount benefits.

 Total rewards brochure (pdf / 380 KB)

If you are considering relocating to North Yorkshire we provide a  comprehensive relocation benefits package (pdf / 180 KB).

This features up to £8,000 to cover reasonable costs such as:

  • removal expenses
  • storage costs
  • legal and estate agent fees
  • travelling experiences

North Yorkshire is a thriving county which adapts to a changing world and remains a special place to live and work. 

North Yorkshire natural beauty is captured in its three areas of Outstanding Natural Beauty, National Nature Reserves, stunning coastlines, scenic rural villages, vibrant cities and market towns. North Yorkshire really is a beautiful, thriving and special place to live and work, rich in heritage and culture.

North Yorkshire features significantly in the ten best places to live in the UK in Halifax Quality of Life Survey 2019. The Quality of Life index aims to quantify where living standards are highest in the UK by ranking local performance across a range of indicators; 

Richmondshire was placed second in the list, a position boosted by excellent personal wellbeing factors (life satisfaction, happiness)

Hambleton was placed fourth and Ryedale was placed eighth, a truly commendable achievement and another incredible accolade for North Yorkshire. 

Figures released by the Office for National Statistics (ONS) March 2019 bulletin positions North Yorkshire as the safest place in England with extremely low crime rates.  

In addition the county benefits from excellent road and rail links, with easy access via the east coast mainline, the A1(M) and A19. Leeds, York, Newcastle, Durham and Teesside are all easily commutable, and London/ Edinburgh just two hours away by train. 

From its lively cities to pretty villages, rolling countryside and grand coastline, Yorkshire has so much to offer.

As a whole North Yorkshire offers a high standard of living working in a stunning location.

Great employment opportunities for your family members along with a higher proportion of schools, which are good or outstanding compared to national figures. 


Service Delivery Manager (HR Payroll Services)

Salary: £43,857 to £47,782
Contract: Full time, permanent
Location: County Hall, Northallerton (flexible with home working options available)

Key documents

Contact us

We encourage further conversations regarding this opportunity. Please contact Kirstie Paterson (Head of HR - Employment Support Service) on 07974 175780.

Key dates

  • Closing date: Wednesday 7 April 2021
  • Interviews: 20 and 21 April 2021


Apply - Service Delivery Manager (HR Payroll Services)

We look forward to receiving your application, thank you for your interest.