We can assess people over 18 who have, or appear to have, an illness or a disability and may benefit from receiving care services.
In an assessment, you say what you would like to be able to do, what you have difficulty doing and what help you need.
You or someone on your behalf (such as a doctor, nurse or therapist) can ask for an assessment. If you are already known to social care services, you can ask for a re-assessment if you think your needs have changed.
There is no charge for a needs assessment.
If you are a carer, you can have a separate carer's assessment to see what help you need.
Frequently asked questions
In an assessment, we will take details of the difficulties you have and the help you have, if any. With your permission, these details will be passed to the social care services or health team who will contact you.
If you struggle with aspects of your daily life, you may have care and support needs. Assessment is a conversation with you to build an understanding of your situation and needs.
This will involve talking to you about:
- your own strengths;
- what you can do for yourself;
- what help and support is around you;
- where you have difficulties; and
- what are your skills, ambitions and priorities.
We will aim to protect your independence, and support you to lead, and be in control of, an ordinary and independent life as much as possible.
If you want, a friend or relative can help you with the assessment.
With your permission, we may talk to people such as your doctor, nurses or others who visit you or care for you.
Where relevant, we will check your property and equipment to make sure that anyone who works in your home can do so safely. You may be asked to make unsafe situations safe.
You will be told about the services we provide, as well as services available from other organisations.
We will regularly reassess your needs to make sure you are receiving the right support.
We give priority to meeting the needs of the most vulnerable people. We consider urgency, risk to independence and support from and for carers.
Ensuring that the assessment is appropriate and proportionate
Anyone is entitled to a needs assessment. When undertaking an assessment with you we will make sure that it is appropriate and proportionate to your circumstances, needs and preferences. This means that we may arrange for a qualified social worker or occupational therapist to speak to you over the telephone instead of visiting you. This format may, for example, be appropriate if you have no communication needs, your needs are not complex and you are able to express yourself by telephone.