We have some exciting opportunities within our technology and change service across a wide range of roles and levels of experience.

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  • "We are encouraged to be innovative and see improved ways of working."

Try something different - try T&C

Thank you for your interest in our current opportunities.

Technology and change is at the heart of change initiatives across the county council working with a wide range of services including highways, adult and children’s social care, health, schools, adult education, libraries, highways, trading standards and countryside services, as well as working with partners in the public, private and voluntary sector. It incorporates our ICT, projects and change teams, working together to provide digital solutions, with a wide range of exciting career opportunities whatever your level of qualification or experience.

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The next five years will continue to witness significant changes across the whole of the public sector. But there will still be a need to provide high levels of service to our customers set against the backdrop of reduced budgets, citizens’ changing needs and changing expectations.

With these new challenges will come new opportunities - working with communities to develop innovative approaches to service delivery, innovative use of technology to generate efficiencies; more customer self-service and 'digital by default' services; exploring commercial opportunities to generate income; introducing alternative ways of delivering services and new ways of working.

If you have a 'can do' attitude, strong interpersonal skills, a performance focus, ability to influence key stakeholders and take them with you, have experience of being involved in change projects to a variety of stakeholders’ matched with creativity, passion and resilience then we look forward to receiving your application for posts in one of our teams.

Have a look at the different service areas where we have exciting opportunities below.

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Being 'digital by default' enables greater flexibility around where you choose to work from and means that working from home or remote working from another office is one of the major benefits to working for the council. This connectivity can ensure that in extreme weather conditions people can safely work from home instead of risking a treacherous journey.

Northallerton also has great connectivity through the road and rail networks, being close to the A1 but also on the main north / south train line. Technology and change is based at County Hall, which is two minutes' walk from the train station and makes the daily commute much less stressful!

If you live a bit further afield and the commute would be an issue then the options to work from home two or three days a week could be considered, depending on service needs. Due to the digital nature of the functions that T&C perform, many people enjoy the benefits that this flexibility affords.

Projects and change services

The teams in projects and change services are responsible for working with all North Yorkshire County Council services to identify, define and plan changes to deliver service improvements and cashable savings. This includes developing innovative approaches to service delivery, innovative use of technology to generate efficiencies; more customer self-service and 'digital by default' services; exploring commercial opportunities to generate income; introducing alternative ways of delivering services and new ways of working.

Project and change teams work with a range of internal and external stakeholders, including senior managers and staff across the council and partner organisations to ensure the successful delivery of programmes and projects.

Teams in projects and change services include:

  • Projects and programmes - planning and implementation of projects and programmes, using appropriate methodologies, including PRINCE2 and agile, ensuring that they are delivered on time and within budget - working closely with project sponsors, project boards and senior service area managers.
  • Business change - provision of business analysis, requirements definition, organisational design, business process improvement and UX design services working closely with service experts across the council. 
  • Portfolio management office - supports organisational decision making to ensure that we invest in the ‘right’ projects and programmes and provides the organisation with oversight of the entire change portfolio ensuring regular reviews in terms of progress, costs, risks and benefits.

Please see below for our current vacancies

Business change analyst - level 2

Salary: Grade m £38,813 to £42,683 p.a.
Contract: Full time
Location: Northallerton

If you would like an informal conversation about this role, please contact Ian Pette on 01609 533852.

The next five years will continue to witness significant changes across the whole of the public sector. But there will still be a need to provide high levels of service to our citizens set against the backdrop of reduced budgets, citizens' changing needs and changing expectations.

With new challenges will come new opportunities - working with communities to develop innovative approaches to service delivery, innovative use of technology to generate efficiencies; more customer self-service and "digital by default" services; exploring commercial opportunities to generate income; introducing alternative ways of delivering services and new ways of working.

Business Change Analyst Level 2 (Grade M) - £38,813 to £42,683

The core focus of this role is to work across all NYCC services to undertake business analysis, requirements definition, organisational design and business process improvement activities to identify opportunities to improve services or deliver efficiencies. You will have an in depth understanding and experience of using the key business change tools and methodologies such as lean, systems thinking, rapid process improvement, BPR, business analysis and requirements elicitation.

We are committed to developing all team members to become a high performing expert within their specific role. Working in Technology and Change you will:

- Work at the heart of the council's change programme
- Deliver high profile and high impact change projects
- Work in a high energy, solution focussed team with a 'Can Do' approach
- Create innovative solutions for a wide range of services for the Council and partner organisations.
- Develop exceptional change management skills,
- Understand how technology can transform services and deliver savings
- Have a clear career progression route with mentoring from experts.
- Champion new ways of working and implement 'step-changing' benefits
- Work across organisational boundaries with different

To apply for this position please click the “apply” button below

Apply

We will not accept applications from agencies.

Key dates

Closing date: Wednesday 29 May
Interview date: To be confirmed

Application pack

Senior Project Manager T&C

Salary: Grade N - £42,683 to £46,503 p.a.
Contract: Full time
Location: Northallerton

There has never been a more exciting time to join technology and change.

The next five years will continue to witness significant changes across the whole of the public sector. But there will still be a need to provide high levels of service to our citizens set against the backdrop of reduced budgets, citizens’ changing needs and changing expectations.

With these new challenges will come new opportunities - working with communities to develop innovative approaches to service delivery, innovative use of technology to generate efficiencies; more customer self-service and “digital by default” services; exploring commercial opportunities to generate income; introducing alternative ways of delivering services and new ways of working.

Opportunities

If you have a “can do” attitude, strong interpersonal skills, a performance focus, ability to influence key stakeholders and take them with you, have experience of being involved in change projects to a variety of stakeholders’ matched with creativity, passion and resilience then we look forward to receiving your application for posts in the project management team.

The core focus of these roles are to lead the implementation of projects ensuring a coherent and coordinated approach to activities. The post holders will work closely with a wide range of internal and external stakeholders, including senior managers and staff across the organisation, to ensure the successful delivery of projects requiring excellent inter-personal communication skills as well as strategy management

We are committed to developing and stretching every member of the team to become a high performing expert within their specific role. Working in Technology and Change you will have the opportunity to:

  • Work at the heart of the council’s change programme;
  • Deliver high profile and high impact change projects;
  • Work in a high energy, solution focussed team with a ‘can do’ approach;
  • Create innovative solutions for a wide range of services for the Council and partner organisations;
  • Develop exceptional project management and change management skills;
  • Understand how technology can transform services and deliver savings;
  • Have a clear career progression route with mentoring from experts;
  • Champion new ways of working and implement ‘step-changing’ benefits; and
  • Work across organisational boundaries with different sectors.

If you would like an informal conversation about this role, please contact Jackie Ridley on 01609 533852.

Apply

To apply for this position please click the “apply” button below or alternatively send your CV to resourcingsolutions@northyorks.gov.uk quoting SPM by midnight on Monday 22 April.

It is important that your CV includes: your full contact details (telephone, email, address), full employment history (name of employer, job titles, dates of employment and salary), full education history (qualification, grade, dates and place of study), explanation of any gaps in employment. Your personal statement should outline your motivation for applying and how you meet the criteria for the role as detailed in the person specification.

Apply

We will not accept applications from agencies.

Key dates

Closing date: Monday 22 April 2019
Interview date: Tuesday 14 May 2019

Application pack

Project Manager Level 2

Salary: Grade M - £38,813 to £42,683 p.a.
Contract: Full time
Location: Northallerton

Do you have the ability to deliver successful projects? Do you have a good understanding of the principles of underpinning quality management? Are you someone who wants to work for an employer who promotes flexible working and has your welfare at heart?

Our technology and change department are looking for a project manager to work within their highly successful team.

As a project manager you will manage, with direction, the planning and implementation of designated projects and ensure they are delivered on time and within budget. This will involve coordinated project resources through the delivery stages of agreed projects using the council’s established project management methodology.

You will produce regular progress reports and identify and manage project risks / issues and work with other stakeholders to develop solutions in response to issues / risks and to manage and control project changes in line with established protocols.

If you would like to have an informal conversation about the role we would very much welcome this. Please contact Lisa Johnson on 01609 532958 or email Lisa.Johnson@northyorks.gov.uk.

Apply

Apply

We will not accept applications from agencies.

Key dates

Closing date: Monday 22 April 2019
Interview date: Thursday 9 May 2019

Application pack

Project Manager Level 1

Salary: Grade J - £29,636 to £32,029 p.a.
Contract: Full time
Location: Northallerton

Do you have the ability to deliver successful projects? Do you have a good understanding of the principles of underpinning quality management? Are you someone who wants to work for an employer who promotes flexible working and has your welfare at heart?

Our technology and change department are looking for a project manager to work within their highly successful team. As a project manager you will manage, with direction, the planning and implementation of designated projects and ensure they are delivered on time and within budget. This will involve coordinated project resources through the delivery stages of agreed projects using the council’s established project management methodology.

You will produce regular progress reports and identify and manage project risks / issues and work with other stakeholders to develop solutions in response to issues / risks and to manage and control project changes in line with established protocols.

If you would like to have an informal conversation about the role we would very much welcome this. Please contact Louise Ryder on 01609 532049 or email Louise.Ryder@northyorks.gov.uk.

Apply

Apply

We will not accept applications from agencies.

Key dates

Closing date: Monday 22 April 2019
Interview date: Monday 13 May 2019

Application pack

Technology services

Technology services are responsible for the delivery and support of professional services that facilitate the use of technology which under-pins all the council’s services and some of its partner’s services. The current customer base is approximately 7,000 council staff.

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There is a strong commitment to ITIL aligned best practice and a focus on continual service improvement to ensure that customers can deliver robust, reliable services. The team also works with regional and national partnerships on shared technology infrastructure and services.

Technology services also implements a range of technical ICT solutions and business improvement projects some of which are complex in nature.

Teams in technology services include:

  • Service centre - provision of key service management functions and processes for T&C based on ITIL framework.
  • Corporate systems - the central support and development of the council’s key line of business applications including adult and children’s social care, education and case management systems.
  • Unified communications and security - supporting a wide area computer network of 170 sites with data, voice and video communications.
  • End user computing - central management of an estate of over 6,000 tablets, laptops, PCs, thin clients and virtual PCs.
  • Core infrastructure and applications - management and operation of the council’s datacentres, core systems and IT disaster recovery capability.

Technology solutions

Technology solutions are responsible for taking the councils new and changing service requirements and creating technical solutions that provide their outcomes.

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There is a strong emphasis on creating digital services that both improve customer experience and create efficiencies within the organisation. As well as building new services we are involved in maximising the use of data across the authority including its security, governance and analysis.

There is a strong commitment to compliance regimes including ITIL, ISO 27001 and architecture principles which guide all new development work to ensure the integrity of the councils Infrastructure.

Technology solutions works with all areas of the council to support business improvement projects that vary in scale and complexity.

Teams in technology solutions include;

  • Business partners - provide the link between the business and T&C ensuring that we understand the current and future requirements of service areas.
  • Enterprise architecture - sets the principles that all infrastructure and development adheres to and monitors all new work.
  • Solutions team - work with the business on new projects to create technical solutions that deliver the required outcomes.
  • Development team - develop secure and reliable software and integration solutions to meet the business needs, with an emphasis on digital online delivery.
  • Data governance - oversee the use of information as an asset across the organisation and support services in meeting compliance requirements and data quality targets.
  • Data intelligence - automate the production of service reports ensuring data is readily available to the business and using data science techniques provide further analysis.
  • Security - lead on the technical security of the infrastructure ensuring that it has technical and procedural measures in place to maintain the councils security posture.

Systems Development Officer

Salary: Grade I £26,470-£29,055

Contract: Established Full-time

Location: Northallerton

Are you passionate about technology and systems development? Are you looking for a new challenge?

As a Systems Development Officer you will be part of a large team of 40 people in Corporate Systems. Sitting within the Council’s Technology and Change Department, our team’s overall aim is to ensure the effective operation of key management information systems, so if you are looking for an opportunity to deliver, develop and support a range of systems across a vast network of offices, external users and partners, then this could be an exciting opportunity for you. 

Based in Northallerton you will be working in a team who strives to foster a friendly and professional working environment where individual effort and team work is recognised and valued both by customers and colleagues alike. We encourage a positive work/life balance through flexible and home working practices and we are committed to developing our staff through on the job experience and professional training opportunities.

You will act as a lead for nominated systems so that you can truly become a system expert. Working collaboratively with internal and external partners, organisations and third party suppliers, you will help to shape the current design and future developments of systems to meet business and statutory requirements. You will also be responsible for the successful testing and implementation of any new bespoke system developments, components and upgrade changes, as well as providing a professional, high quality second line support service.

Serving a workforce in excess of 20,000 people based in locations across North Yorkshire as well as external partners, we would be interested in hearing from you if you have significant experience in supporting, implementing and developing large information systems as well as data manipulation and integrity expertise. As an IT professional excellent customer service and relationship building skills are a must.

In return we can offer you a comprehensive benefits package including flexible working, a local government pension scheme, family friendly leave, salary sacrifice, learning and development packages, employee discount benefits and access to a range of modern technologies to support modern ways of working.

Northallerton benefits from easy connectivity to the surrounding areas of York, Leeds and Teesside via a series of rail and road links, such as the A1 and A19, as well as being easily connected to other towns and villages throughout North Yorkshire through a series of road links.

Please note that occasional out of hours working may be required to support system upgrades and changes, as well as occasional travel to other NYCC sites and supplier events.

If you would like to find out more about the roles we would be happy to have an informal discussion with you. Please contact Natalie – HR and Finance Systems Lead on 01609 797694 or Richard Connor, Senior Systems Officer on 01609 797697.

Application pack

Apply

Key dates:

Closing date: 2 May 2019
Shortlisting date: 3 May 2019
Interview date: 9 May 2019 (TBC)

Desktop support analyst

Salary: Grade F £19,945 to £22,021

Contract: Established full time

Location: Northallerton

Are you someone interested in IT, looking for a role that offers great career prospects? Would you like to join an organisation that offers ongoing support to employees, encouraging personal development and progression?

An exciting vacancy has arisen within the technology & change, service centre function for a desktop support analyst. This is a great opportunity to join a forward-thinking and dynamic department who play a fundamental role within North Yorkshire County Council.

Joining us as a desktop support analyst, you will be involved in a variety of tasks including completing service requests alongside other team members, assisting with technical matters related to IT equipment and performing hardware and software installations. This is a great role for someone looking to gain some valuable experience within a highly-acclaimed service.

As an employee of the council, you can expect to receive a variety of employee benefits. These include flexible working hours, generous annual leave entitlement and access to our unique everybody benefits, package that includes retail discounts and salary sacrifice schemes. You can also expect to receive ongoing support from both management and colleagues.

The successful candidate will be proactive, have good communication skills and be able to work as part of a team of skilled ICT professionals. Though not essential, ideal candidates will have some experience of working within an ICT service team; understand how service level agreements work and how to manage requests and incidents on a daily basis.

A sound knowledge of pc's, laptop's and tablets operating in a windows 7 enterprise environment is essential as is an understanding of windows 8.1 and windows 10. An appreciation of how a successful workflow process works will also be beneficial. You will also be expected to be aware of the latest developments in terms of mobile devices and the windows mobile platform and their impact on end user computing.

Application pack

 Job description / person specification (docx / 830 KB)

Key dates:

Closing date: 22 April

Interview date: 2 May

Can't see anything suitable to apply for?

If you are interested in working within our T&C service but can't see a current opportunity that is suitable for you we would still like to hear from you!

Please send your a CV including a personal statement in one Word document (not PDF) to resourcingsolutions@northyorks.gov.uk. When submitting your CV please include the following reference code in the subject line of your email: SPEC.

It is important that your CV includes: your full contact details (telephone, email, address), full employment history (name of employer, job titles, dates of employment and salary), full education history (qualification, grade, dates and place of study), explanation of any gaps in employment. Your personal statement should outline your motivation for applying and an outline of the type of opportunity you are looking for.

Why work for us?

T&C is an exciting, innovative and friendly service to work for with staff committed to supporting services across the council to deliver the best possible outcomes to our local residents.

Our staff are structured into teams providing centres of excellence for the council on key activities including: programme and project management, change management, solutions analysis, coding, security, information assurance, technical architecture, business intelligence, data governance and systems administration.

Find out what our staff have to say about working for North Yorkshire County Council in the following video:

Recently the council’s contact resolution centre also moved into T&C providing further opportunities to push forward with our digital agenda ensuring self-help and automation wherever possible for accessing and delivering council services.

We have recently expanded our commercial activities, helping to generate additional income for the council and building on our very successful schools ICT commercial service which has been providing services to schools for over 25 years. 

We are fully committed to developing our staff and offer graduate and apprentice opportunities as well as providing training and development as they progress in their career. We are developing career pathways across our service to enable staff to move sideways and upwards as they develop. We positively encourage flexible working and provide staff with the technology they need to work from a wide variety of locations and from home.

This is an exciting opportunity to join an ambitious team during a time of considerable change, and contribute to the challenges and opportunities that exist, both present and future.

If you would like to play a key part in delivering this ambition then we would like to hear from you.

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Robert Ling, Assistant Director - T&C

North Yorkshire really is a stunning, vibrant county with safe communities and excellent education. Over the past two years the new national crime figures have revealed North Yorkshire to be the safest place in England. It is rich in heritage and culture, in a back drop of outstanding natural beauty, vibrant cities, market towns, quaint villages, stunning rural and coast landscapes. We can also boast having three towns in the top ten of the UK halifax quality of life survey

If you are considering relocating to North Yorkshire we provide a comprehensive  relocation benefits package (pdf / 180 KB) (subject to eligibility) and as a whole North Yorkshire offers some great employment opportunities for your family members along with a substantial number of good to outstanding performing schools. A simply stunning location to live and work, we really do have it all!

The county benefits from excellent road and rail links, with easy access via the east coast mainline, the A1(M) and A19. Leeds, York, Newcastle, Durham and Teesside are all easily commutable, and London just two hours away by train. North Yorkshire borders the Lake District, Lancashire, County Durham, and Yorkshire & Humber regions with all they have to offer.