We have some exciting opportunities within our technology and change service across a wide range of roles and levels of experience.

Skip slideshow
  • "We are encouraged to be innovative and see improved ways of working."

Try something different | Try T&C

Thank you for your interest in our current opportunities.

Technology and change is at the heart of change initiatives across the county council working with a wide range of services including highways, adult and children’s social care, health, schools, adult education, libraries, highways, trading standards and countryside services, as well as working with partners in the public, private and voluntary sector. It incorporates our ICT, projects and change teams, working together to provide digital solutions, with a wide range of exciting career opportunities whatever your level of qualification or experience.

TRY T&C image.jpg

The next five years will continue to witness significant changes across the whole of the public sector. But there will still be a need to provide high levels of service to our customers set against the backdrop of reduced budgets, citizens’ changing needs and changing expectations.

With these new challenges will come new opportunities - working with communities to develop innovative approaches to service delivery, innovative use of technology to generate efficiencies; more customer self-service and 'digital by default' services; exploring commercial opportunities to generate income; introducing alternative ways of delivering services and new ways of working.

If you have a 'can do' attitude, strong interpersonal skills, a performance focus, ability to influence key stakeholders and take them with you, have experience of being involved in change projects to a variety of stakeholders’ matched with creativity, passion and resilience then we look forward to receiving your application for posts in one of our teams.

Have a look at the different service areas where we have exciting opportunities below.

 

iStock-672310452 SMALL.jpg

Being 'digital by default' enables greater flexibility around where you choose to work from and means that working from home or remote working from another office is one of the major benefits to working for the council. This connectivity can ensure that in extreme weather conditions people can safely work from home instead of risking a treacherous journey.

Northallerton also has great connectivity through the road and rail networks, being close to the A1 but also on the main north / south train line. Technology and change is based at County Hall, which is two minutes' walk from the train station and makes the daily commute much less stressful!

If you live a bit further afield and the commute would be an issue then the options to work from home two or three days a week could be considered, depending on service needs. Due to the digital nature of the functions that T&C perform, many people enjoy the benefits that this flexibility affords.

Projects and Change Services

The teams in projects and change services are responsible for working with all NYCC services to identify, define and plan changes to deliver service improvements and cashable savings.  This includes developing innovative approaches to service delivery, innovative use of technology to generate efficiencies; more customer self-service and “digital by default” services; exploring commercial opportunities to generate income; introducing alternative ways of delivering services and new ways of working.

project-management-2573125_1280.png

Project and change teams work with a range of internal and external stakeholders, including senior managers and staff across the council and partner organisations to ensure the successful delivery of programmes and projects.

Teams in Projects and Change Services include:

  • Projects and Programmes – planning and implementation of projects and programmes, using appropriate methodologies including PRINCE2 and agile, ensuring that they are delivered on time and within budget - working closely with project sponsors, project boards and senior service area managers.
  • Business Change – Provision of business analysis, requirements definition, organisational design, business process improvement and UX design services working closely with service experts across the council. 
  • PMO (Portfolio Management Office) – supports organisational decision making to ensure that we invest in the ‘right’ projects and programmes and provides the organisation with oversight of the entire change portfolio ensuring regular reviews in terms of progress, costs, risks and benefits.

Take a look at our current technology solutions vacancies below:

Senior business change analyst 

The core focus of this role is to lead on the identification, definition and planning of significant changes to deliver service improvements and cashable savings across large teams and multiple service areas within North Yorkshire County Council and external partners. Much of the work is about challenging existing working practices and procedures using best practice change methodologies and tools with the potential to have significant impact on services provided to customers/service users.

Senior Business Change Analysts are required to continually develop and enhance the standard change methodologies and provide mentoring, advice and leadership on change management issues for teams working on change projects.  They also have line management responsibility for staff in the business change team.

Opportunities in the business change team:

The business change team is part of the change function within technology and change.
The team work closely with all directorates and other experts to identify options for change to achieve service improvements and/or deliver savings. This includes changes to organisational structures, business processes, digital, technology, culture and ways of working for both back office and frontline staff. Changes will have significant budget implications, and will have an impact on services across the council as well as customers/service users and partner organisations.

We are committed to developing and stretching every member of the team to become a high performing expert within their specific role. Working in technology and change you will have the opportunity to:

  •  Work at the heart of the council’s change programme
  •  Deliver  high profile and high impact change projects
  •  Work in a high energy, solution focussed team with a ‘can do’ approach
  •  Create innovative solutions for a wide range of services for the council and partner organisations.
  •  Develop exceptional change management skills,
  •  Understand how technology can transform services and deliver savings
  •  Have a clear career progression route with mentoring from experts.
  •  Champion new ways of working and implement ‘step-changing’ benefits
  •  Work across organisational boundaries with different sectors

For an informal conversation about the technology and change role, please contact Jackie Ridley on 01609 533852.

To apply please send your CV including a personal statement in one word document (not pdf) clearly annotating SBCA to resourcingsolutions@northyorks.gov.uk by midnight on 13th January 2019 or click apply to complete an online application.

It is important that your CV includes: your full contact details (telephone, email, address), full employment history (name of employer, job titles, dates of employment and salary), full education history (qualification, grade, dates and name of place of study), explanation of any gaps in employment and the contact details of at least two referees including your current/most recent employer indicating whether you provide us with the authority to contact each referee prior to interview. Your personal statement should outline your motivation for applying and how you meet the criteria for the role as detailed in the person specification above.

Key dates:

Closing date: 13 January 2019
Interview date: 21 January 2019

Application pack

 Job description / person specification (pdf / 602 KB)

Apply

We will not accept applications from agencies.

Business change analyst

We are looking for a business change analyst to join our successful business change team. The core focus of this role is to work across all North Yorkshire County Council services to undertake business analysis, requirements definition, organisational design and business process improvement activities to identify opportunities to improve services or deliver efficiencies. The post holder will have an in depth understanding and experience of using the key business change tools and methodologies such as lean, systems thinking, rapid process improvement, BPR, business analysis and requirements elicitation.

The business change team is part of the change function within technology and change.
The team work closely with all directorates and other experts to identify options for change to achieve service improvements and/or deliver savings. This includes changes to organisational structures, business processes, digital, technology, culture and ways of working for both back office and frontline staff. Changes will have significant budget implications, and will have an impact on services across the council as well as customers/service users and partner organisations.

We are committed to developing and stretching every member of the team to become a high performing expert within their specific role. Working in technology and change you will have the opportunity to:

  • Work at the heart of the council’s change programme
  • Deliver  high profile and high impact change projects
  • Work in a high energy, solution focussed team with a ‘can do’ approach
  • Create innovative solutions for a wide range of services for the Council and partner organisations.
  • Develop exceptional change management skills,
  • Understand how technology can transform services and deliver savings
  • Have a clear career progression route with mentoring from experts.
  • Champion new ways of working and implement ‘step-changing’ benefits
  • Work across organisational boundaries with different sectors

For an informal conversation about the technology and change role, please contact Jackie Ridley on 01609 533852.

To apply please send your CV including a personal statement in one word document (not pdf) clearly annotating BCA to resourcingsolutions@northyorks.gov.uk by midnight on 13th January 2019 or click apply to complete an online application.

It is important that your CV includes: your full contact details (telephone, email, address), full employment history (name of employer, job titles, dates of employment and salary), full education history (qualification, grade, dates and name of place of study), explanation of any gaps in employment and the contact details of at least two referees including your current/most recent employer indicating whether you provide us with the authority to contact each referee prior to interview. Your personal statement should outline your motivation for applying and how you meet the criteria for the role as detailed in the person specification above.

Key dates:

Closing date: 13 January 2019
Interview date: 23 January 2019
 

Application pack

 Job description / person specification (pdf / 461 KB)

Apply

We will not accept applications from agencies.

Technology services

Technology services are responsible for the delivery and support of professional services that facilitate the use of technology which under-pins all the council’s services and some of its partner’s services. The current customer base is approximately 7,000 council staff.

drink-864958_1920 small.jpg

There is a strong commitment to ITIL aligned best practice and a focus on continual service improvement to ensure that customers can deliver robust, reliable services. The team also works with regional and national partnerships on shared technology infrastructure and services.

Technology services also implements a range of technical ICT solutions and business improvement projects some of which are complex in nature.

Teams in technology services include:

  • Service centre: Provision of key service management functions and processes for T&C based on ITIL framework;
  • Corporate systems: The central support and development of the council’s key line of business applications including adult and children’s social care, education and case management systems;
  • Unified communications and security: Supporting a wide area computer network of 170 sites with data, voice and video communications;
  • End user computing: Central management of an estate of over 6,000 tablets, laptops, PCs, thin clients and virtual PCs; and
  • Core infrastructure and applications: Management and operation of the council’s datacentres, core systems and IT disaster recovery capability.

Take a look at our current vacancies within Technology Services.

Are you passionate about systems development? Do you put quality of service and customer care at the heart of what your team delivers? Are you seeking an opportunity to be responsible for a portfolio of key business applications and managing a team of system experts to deliver, develop and support those systems?

If so, we have a an exciting opportunity that may be what you have been waiting for.

As a Senior systems officer you will be part of a large and growing team of over 40 supporting both an internal and external customer base. You will be responsible for leading the HR systems team, which is one of six sub teams who carry out the support and management of a portfolio of systems ranging in size and complexity. These include nga resource link HR/payroll, servelec synergy education, kana lagan CRM, liquidlogic adults and children's social care and avanti service management systems, however, this list is not exhaustive as we are currently involved in an exciting and challenging project to centralise a further 30+ systems which are still managed outside of T&C.

You will act as a lead for your portfolio of systems so that you can truly become a system expert. Working collaboratively with internal and external partners, organisations and third party suppliers, you will help to shape the current design and future developments of systems to meet business and statutory requirements. You will also be responsible for the successful testing and implementation of any new bespoke system development components and upgrade changes, as well as ensuring your team is providing a professional and high quality second line support service.

Please note that occasional out of hours working may be required to support system upgrades and changes, as well as occasional travel to other north yorkshire county council sites and supplier events.

If you would like to find out more about the role we would be happy to have an in informal discussion with you. Please contact Michelle Bellwood, service manager corporate systems on 01609 53360.

Key dates

Closing date: 23 January 2019

Interview date: 1 February 2019

Application pack

 Job description / person specification (pdf / 481 KB)

Apply

We do not accept applications from agencies

Are you passionate about systems development? Are looking for a new challenge?

If you are looking for an opportunity to deliver, develop and support a range of systems across a vast network of offices, external users and partners this could be an exciting opportunity for you. 

As a Systems Development Officer you will be part of a large team of 37 people in Corporate Systems. Our team’s overall aim is to ensure the effective operation of key management information systems and you will be specifically responsible for the day to day support and development of the hr systems which include myview, resource link, learning zone and training and learning (TAS).

You will act as a lead for nominated systems so that you can truly become a system expert. Working collaboratively with internal and external partners, organisations and third party suppliers, you will help to shape the current design and future developments of systems to meet business and statutory requirements. You will also be responsible for the successful testing and implementation of any new bespoke system development components and upgrade changes, as well as providing a professional, high quality second line support service.

Serving a workforce in excess of 20,000 people based in locations across North Yorkshire as well as external partners, we would be interested in hearing from you if you have significant experience in supporting, implementing and developing large information systems as well as data manipulation and integrity expertise. As an IT professional excellent customer service and relationship building skills are a must.

Please note that occasional out of hours working may be required to support system upgrades and changes, as well as occasional travel to other NYCC sites and supplier events.

If you would like to find out more about the role we would be happy to have an in informal discussion with you. Please contact Natalie Coulson HR/Finance Corporate Systems Team Leader on 01609 797694 or Michelle Bellwood – Service Manager Corporate Systems Team on 01609 533360.

Application pack

 Job description / person specification (pdf / 520 KB)

Apply

Key dates
Closing date: 3rd February
Shortlisting date:  4th February
Interview date:  11th – 12th February

We do not accept applications from agencies

Are you passionate about systems support? Are looking for a new challenge?

If you are looking for an opportunity to support and administer a range of systems used across a vast network of offices, external users and partners this could be an exciting opportunity for you. 

As a systems management analyst you will be part of a large team of 36 people in corporate systems. Our team’s overall aim is to ensure the effective operation of key management information systems and you will be specifically responsible for the day to day support and administration of the hr and finance systems which include resource link, learning zone and oracle EBS.

You will act as second line support for nominated systems providing a professional, high quality service, resolving technical issues and maintaining regular and effective communication with end users.  You will liaise with third party suppliers to ensure a speedy resolution to complex issues and will also be involved in the testing and implementation of any new bespoke system development components and upgrade changes.  You will work alongside a team of system experts who will support you in developing your knowledge to expert level.

Serving a workforce in excess of 20,000 people based in locations across North Yorkshire as well as external partners, we would be interested in hearing from you if you have experience in supporting, administering and testing large information systems. As an IT professional excellent customer service and relationship building skills are a must.

Please note that occasional out of hours working may be required to support system upgrades and changes, as well as occasional travel to other NYCC sites and supplier events.

If you would like to find out more about the role we would be happy to have an in informal discussion with you.  Please contact Natalie Coulson – HR/ Finance Corporate Systems Team Leader Systems on 01609 797694 or Michelle Bellwood – Service Manager Corporate Systems Team on 01609 533360.

Application pack

 Job description / person specification (pdf / 403 KB)

Apply

Closing date: 12th February
Shortlisting date:  13th February
Interview date:  20th February

We do not accept applications from agencies.
 

Technology solutions

Technology solutions are responsible for taking the councils new and changing service requirements and creating technical solutions that provide their outcomes.

Tablet and images small.jpg

There is a strong emphasis on creating digital services that both improve customer experience and create efficiencies within the organisation. As well as building new services we are involved in maximising the use of data across the authority including its security, governance and analysis.

There is a strong commitment to compliance regimes including ITIL, ISO 27001 and architecture principles which guide all new development work to ensure the integrity of the councils Infrastructure.

Technology solutions works with all areas of the council to support business improvement projects that vary in scale and complexity.

Teams in technology solutions include;

  • Business partners: Provide the link between the business and T&C ensuring that we understand the current and future requirements of service areas.
  • Enterprise architecture:  Sets the principles that all infrastructure and development adheres to and monitors all new work.
  • Solutions team: Work with the business on new projects to create technical solutions that deliver the required outcomes.
  • Development team: Develop secure and reliable software and integration solutions to meet the business needs, with an emphasis on digital online delivery.
  • Data governance: Oversee the use of Information as an asset across the organisation and support services in meeting compliance requirements and data quality targets.
  • Data intelligence: Automate the production of service reports ensuring data is readily available to the business and using data science techniques provide further analysis.
  • Security: Lead on the technical security of the Infrastructure ensuring that it has technical and procedural measures in place to maintain the councils security posture.

Take a look at our current technology solutions vacancies below:

Can't see anything suitable to apply for?

If you are interested in working within our T&C service but can't see a current opportunity that is suitable for you we would still like to hear from you! Please send your a CV including a personal statement in one Word document (not PDF) to resourcingsolutions@northyorks.gov.uk. When submitting your CV please include the following reference code in the subject line of your email: SPEC.

It is important that your CV includes: your full contact details (telephone, email, address), full employment history (name of employer, job titles, dates of employment and salary), full education history (qualification, grade, dates and place of study), explanation of any gaps in employment. Your personal statement should outline your motivation for applying and an outline of the type of opportunity you are looking for.

Why work for us?

T&C is an exciting, innovative and friendly service to work for with staff committed to supporting services across the council to deliver the best possible outcomes to our local residents.

Our staff are structured into teams providing centres of excellence for the council on key activities including: programme and project management, change management, solutions analysis, coding, security, information assurance, technical architecture, business intelligence, data governance and systems administration.

Find out what our staff have to say about working for North Yorkshire County Council in the following video:

Recently the council’s contact resolution centre also moved into T&C providing further opportunities to push forward with our digital agenda ensuring self-help and automation wherever possible for accessing and delivering council services.

We have recently expanded our commercial activities, helping to generate additional income for the council and building on our very successful schools ICT commercial service which has been providing services to schools for over 25 years. 

We are fully committed to developing our staff and offer graduate and apprentice opportunities as well as providing training and development as they progress in their career. We are developing career pathways across our service to enable staff to move sideways and upwards as they develop. We positively encourage flexible working and provide staff with the technology they need to work from a wide variety of locations and from home.

This is an exciting opportunity to join an ambitious team during a time of considerable change, and contribute to the challenges and opportunities that exist, both present and future.

If you would like to play a key part in delivering this ambition then we would like to hear from you.

Robert Ling 2 WEB.jpg

Robert Ling, assistant director - T&C